Our ambition for the NHS, for the citizens and for the patients who it serves and for the staff it employs is to transform: - their experience of the NHS - their relationship with the NHS - their outcomes from the NHS
by Mark Outhwaite
1. In complex times the role of leadership is to keep the focus on the things that matter - not to make life for themselves and their staff more complicated!
2. We are relentless in equipping and supporting our staff and patients to do the first three - providing them with the tools and techniques - providing them with the data - providing them with the time - providing them with effective leadership - providing the permission and incentives to rise to make the changes
3. We are relentless in the pursuit of innovation: - in re-imagining services to eliminate harm and waste - to transform the experience of patients and staff - to transform outcomes for patients
4. We are relentless in the elimination of waste: - ££ - time - unnecessary complexity - expertise - goodwill
5. We are relentless in the elimination of harm whether caused by personal lifestyle choices or by the way we currently deliver services: - Physical harm - Mental harm - Harm to personal dignity
