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How we IT by Mind Map: How we IT

1. Proactive

1.1. Audit

1.1.1. Network

1.1.1.1. Liongard

1.1.1.2. Configuration backup

1.1.2. O365

1.1.2.1. Liongard

1.1.3. Dark Web

1.1.3.1. Liongard

1.1.4. Servers

1.1.4.1. Liongard

1.1.4.1.1. Automation to bring back in alignment

1.2. Maintenance

1.2.1. Updating firmware

1.2.2. Upgrading OS

2. Projects

2.1. Project Process Playbook

2.1.1. Annual planning

2.1.2. Client unplanned changes

2.1.3. Onboarding

3. Compliance

3.1. Galactic

3.1.1. Sales tool

3.1.2. MRR

3.2. Lionsgard

4. Procurement

4.1. Store front

4.1.1. Cloud Radial

4.1.1.1. Clients buy own equipment in portal an dit is ordered and paid for and shipped directly to them

4.2. Quoting

4.2.1. Sell

4.3. Receiving

4.4. Returns

4.5. Ordering

5. Sell

5.1. Hunters

5.1.1. CRM populates CW

5.2. SDR

5.2.1. AI Call Center

6. Workstation

7. Documentation

7.1. Liongard

7.2. Crushbank

7.3. IT Glue

8. O365

8.1. Inforcer witll apply a standard template/CIS/HIPAA/PCI

8.1.1. Intune standards

8.1.2. MDE Standards

8.1.3. Email security

8.2. Backup to Axcient

8.3. Ingest into Liongard to get a comprehesive view

8.4. Huntress ITDR

8.5. Windows Link

8.5.1. Cloud PC's

9. Networking

9.1. Auvik Monitoring

9.1.1. Creates alerts

9.2. Wireless

9.2.1. Cloud Managed

9.3. Managed switches in cloud

9.4. Firewalls

9.4.1. Cloud managed

9.4.1.1. Liongard

9.4.1.1.1. Rewst

10. Servers

10.1. Active Driectory

10.1.1. Liongard creating baseline

10.2. DB servers

10.2.1. Backups

10.3. App Servers

10.4. Maintenance

11. Reactive

11.1. PSA

11.1.1. Automate Triage/dispatch

11.1.1.1. CW/Crushbank/IT Glue

11.1.1.2. AI Offeris possible solutions

11.1.1.2.1. Automate solution

11.1.2. Measure sentimate

11.1.2.1. AI

11.1.3. AI Chat Bot

11.1.4. Self Serve portal

12. Account Management

12.1. Reports integrate with Lionsgard

12.2. Pipeline is defined by quarter

12.3. VCIO tool created opportunities in CW automatically