1. satisfaction influence factors:
1.1. product
1.1.1. existing product
1.1.1.1. usability
1.1.1.2. problems
1.1.2. new feature/project
1.1.2.1. requirements
1.1.2.1.1. importance for department
1.1.2.2. expectations
1.2. information & communication
1.2.1. planning
1.2.2. delays
1.2.3. changes
1.2.4. mails / pidgin
1.2.4.1. clearness
1.2.4.2. friendlyness
1.2.5. meetings
1.2.5.1. structured
1.2.5.2. organized
1.2.6. knowledge update
1.3. support
1.3.1. quick enough?
1.3.2. solutions
1.3.3. competence
2. Who?
2.1. users
2.1.1. quality
2.1.1.1. usability
2.1.1.1.1. Aufgabenangemessenheit
2.1.1.1.2. bedienbarkeit
2.1.1.2. bugs
2.1.1.3. performance
2.1.2. support
2.1.2.1. bugprocessing
2.1.2.2. technical documentation
2.1.2.3. updates on releases
2.1.2.4. release planning
2.2. customer
2.2.1. project managemeent
2.2.1.1. planning
2.2.1.1.1. estimates
2.2.1.1.2. plan vs. actual
2.2.1.1.3. milestone definition
2.2.1.1.4. priority setting
2.2.1.2. communication
2.2.1.2.1. meetings
2.2.1.2.2. socialc./mail updates
2.2.1.2.3. stakeholder updates
2.2.1.2.4. technical documentation
2.2.2. product development
2.2.2.1. feedback collection
2.2.2.2. idea generation
2.2.2.3. feature implementation
2.2.3. expectation
2.2.3.1. goal of the project
2.2.3.2. key milestones
2.2.3.3. mission of the project
2.2.3.4. when is the project considered to be done
2.3. developers
2.3.1. planning / coordination
2.3.1.1. workload
2.3.1.2. release process
2.3.1.3. changes
2.3.2. specifications
2.3.2.1. mockups
2.3.2.2. user stories
2.3.2.3. bug reports
2.3.3. communication
2.3.3.1. response time
2.3.3.2. response quality
2.3.3.2.1. quantity of questions
2.3.3.3. project overview
2.3.3.3.1. did you feel informed
2.3.3.3.2. purpose of project
2.3.3.3.3. undertsand priorities
2.3.4. development skills
2.3.4.1. technical skills
2.3.4.2. personal skills
3. How?
3.1. Online questionnaire
3.1.1. paid tools
3.1.1.1. surveymonkey
3.1.2. free tools
3.1.2.1. knowledge
3.1.2.2. Limesurvey
3.1.2.3. google / monique
3.2. personal interview
3.3. method
3.3.1. Scoring model
4. When?
4.1. general feedback
4.1.1. any time but regularly
4.2. projectrelated
4.2.1. before project
4.2.2. after project
4.2.3. during project
5. To do
5.1. preparation
5.1.1. select tool
5.1.2. prepare questions
5.1.2.1. select factors
5.1.2.2. identify importance of factors