Company Training

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Company Training by Mind Map: Company Training

1. Technician

1.1. Technical

1.2. Safety

1.3. Sales

1.4. Company process / procedure

1.4.1. Service Excellence Training

1.5. Culture

1.6. Marketing / Branding

1.7. Success

1.8. NATE

2. Sources

2.1. In-house

2.2. Mfg training

2.3. Trade Assoc.

2.4. Third party seminars & consultants

2.5. Trade school

2.6. Service Nation

2.7. University

3. SNA Call Back Incidence Log

4. SNA Career Path Template

5. Compiled by Dave Rothacker

6. Training Indicators

6.1. Average service ticket

6.2. Average leads turned in

6.3. Service agreement closing %

6.4. Overall revenue

6.5. Callbacks

7. Comfort Advisor

7.1. Financing

7.2. Load analysis & design

7.3. Lead generation

7.4. Presentation skills

7.5. Mfg. & product knowledge

7.6. Estimating

7.7. Paperwork & process

7.8. Community relations

7.9. The sales call

7.10. Success

8. Dispatchers

9. CSR's

9.1. Inbound calls

9.2. Outbound calls

9.3. Service agreements

9.4. Success

10. YOU!

10.1. Leadership

10.2. Financial

10.3. Marketing / Branding

10.4. Sales

10.5. Culture building

10.6. Goal setting

10.7. Success planning

10.8. Human resources

10.9. Safety & environmental

10.10. Mfg.

10.11. Recruiting

10.12. Success

11. Training budget

12. Social Media Director

13. Marketing Director

13.1. Direct mail

13.2. Social media

13.3. Branding

13.4. Content

13.5. Success

14. Sales Director

14.1. Hiring

14.2. Train the trainer

14.3. Meetings

14.4. Sales report analysis

14.5. Mfg. training

14.6. Success

14.7. Goal Setting

14.8. Creating presentation books

15. Service Manager

15.1. Train the trainer

15.2. Recruiting

15.3. Mfg. products

15.4. Safety & environmental

16. Operations Manager

16.1. Safety & environmental

16.2. Recruiting