1. Hotel
1.1. 1. Rooms/Bed
1.1.1. Single room
1.1.2. Double room
1.1.3. Triple room
1.1.4. Quad room
1.1.5. A suite
1.2. 2. Services
1.2.1. 1. Free airpot shuttle
1.2.1.1. Save money on taxis
1.2.1.2. For convenience, especially with heavy luggae
1.2.2. 2. Wake-up Service
1.2.2.1. be afaid that the phone alarm might not work
1.2.2.2. don't trust phone alarms
1.2.3. 3. Laundry service
1.2.3.1. for long stays
1.2.3.2. Usually change clothes -> ran out of clean clothes
1.2.4. 4. Wireless Internet service
1.2.4.1. stay connected with work, family,...
1.2.4.2. for checking maps, travel info or entertainment
1.2.5. 5. In-room minibar
1.2.5.1. Convenient when I'm tired or busy
1.2.5.2. It's convenient and save time
1.2.6. 6. Fitness center
1.2.6.1. I want to stay fit during my trip
1.2.6.2. It helps me relax and stay healthy
1.2.7. 7. Pool and Sauna Service
1.2.7.1. Enjoy a luxurious experience
1.2.7.2. Helps reduce stress and relax
1.2.8. 8. Gift shop
1.2.8.1. Buy souvenirs or essentials
1.2.9. 9. Bell/Luggage service
1.2.9.1. Help with heavy luggage
1.2.10. 10. Bed turn - down service
1.2.10.1. It feels more like a 5-star experience
1.2.11. 11. Room make - up service
1.2.11.1. To keep the room clean and fresh
1.2.11.2. make the stay more comfortable
1.2.12. 12. Laundry pick-up service
1.2.12.1. I don't have time to go out to a dry cleaner
1.2.12.2. It saves time and effort
1.2.13. 13. Dishes take - away service
1.2.13.1. It keeps the room neat and clean
1.2.14. 14. Breakfast bring - up service
1.2.14.1. Great for lazy morning or romantics stay
1.2.14.2. I want to enjoy breakfast in bed
1.3. 3. Customers
1.3.1. 1. Calling to make a reservation
1.3.1.1. 1. I would like to reserve a hotel room?
1.3.1.2. 2. How much per night are we talking about?
1.3.2. 2. Checking into a hotel
1.3.2.1. 1. I have a reservation. My name is Nam
1.3.2.2. 2. Do you accept
1.3.3. 3. Request a service
1.3.3.1. 1. I need to request a ......... for........
1.3.4. 4. Ask for resraurant advice
1.3.4.1. 1. I need a suggestion for a restaurant here in Vung tau.
1.3.4.2. 2. I want try the local food
1.3.4.3. 3. That sounds like a good place to take a date
1.3.5. 5. Talking about room service
1.3.5.1. 1. Could ypu bring me some food, please?
1.3.5.2. 2. No champagne? Hmm, water will be fine then.
1.3.6. 6. Report a problem
1.3.6.1. 1. I have a little problem with room 507.
1.3.6.2. 2. I found ...... in my room.
1.3.6.3. 3. I don't have time for your disbelief?
1.3.6.4. 4. I want a new one and I want a refund for tonight
1.3.7. 7. Ask for some amenities
1.3.7.1. 1. I'd like to request some more amenities
1.3.8. 8. Ask for wifi service
1.3.8.1. 1. I'd like to get busy on my computer and I need some broadband.
1.3.8.2. 2. How about the other alternatives?
1.3.9. 9. Ask for restock the minibar
1.3.9.1. 1. My minibar is emty
1.4. 4. Receptionists
1.4.1. 1. Calling to make a reservation
1.4.1.1. 1. May I have yout full name, please?
1.4.1.2. 2. Do/would you prefer a smoking or non smoking room?
1.4.1.3. 3. When do you need the room?
1.4.2. 2. Checking into a hotel
1.4.2.1. 1. May I see your ID/identification, please
1.4.2.2. 2. Do you have credit card, Mr...?
1.4.3. 3. Request a service
1.4.3.1. 1. What time do you need/want....?
1.4.4. 4. Ask for resraurant advice
1.4.4.1. 1. How much are you planning to spend on dinner?
1.4.4.2. 2. May I suggest .....
1.4.5. 5. Talking about room service
1.4.5.1. 1. What do you fancy?
1.4.5.2. 2. The champagne was so popular tonight that we ran out.
1.4.5.3. 3. Can I suggest the Cola?
1.4.6. 6. Report a problem
1.4.6.1. 1. What exactly seems to be the problem?
1.4.6.2. 2. Would you please tell me the exact problem?
1.4.7. 7. Ask for some amenities
1.4.7.1. 1. What do you mean by amenities
1.4.7.2. 2. Have you used up all the amenities in your room?
1.4.8. 8. Ask for wifi service
1.4.8.1. 1. There is an Ethernet cable in your room?
1.4.8.2. 2. I can tell you about some alternatives we have.
1.4.9. 9. Ask for restock the minibar
1.4.9.1. 1. You already finished of everything,sir?
1.4.9.2. 2. Would you like anything in partucular?
1.5. 5. Features to choose a hote - phrases
1.5.1. Location
1.5.1.1. IMPORTANT an eye-catching site (n) take pictures watch scenic views to relax seek peace bring convenience save time be connected with the various activities in the area enjoy their outing feel comfortable while traveling anywhere. pay additional money to reach their destination every moment they go out be accessible for customers to travel to NP limit your transfer time
1.5.1.2. UNIMPORTANT conveniently located hotels tend to be expensive Be willing to pay additional money to reach their destinations. prioritize other important factors Spend most of the time staying at a hotel. don’t need to go out. Just need a place to sleep
1.5.2. Prices
1.5.2.1. Important spend money on other activities don’t have much money have a tight budget The more expensive a hotel is, the better services are. spend a small amount of money on hotels => need basic amenities and a place to sleep Expensive hotels are usually good value for money. More stars mean better accommodation
1.5.2.2. Unimportant want to care about other factors As long as I’m satisfied with the hotel service.
1.5.3. Service
1.5.3.1. Important bad services will mess up my trip. various services bring the convenience. Good services will bring comfortable feelings and experiences. best services- minimize the inconvenience to guests and resolve problems quickly.
1.5.3.2. Unimportant Need a place to sleep. Tend to go out to go sightseeing.
1.5.3.3. Reasons
1.5.3.3.1. 1. Free airpot shuttle
1.5.3.3.2. 2. Wake-up
1.5.3.3.3. 3. Laundry
1.5.3.3.4. 4. Wireless Internet
1.5.3.3.5. 5. In-room minibar
1.5.3.3.6. 6. Fitness center
1.5.3.3.7. 7. pool and sauna
1.5.3.3.8. 8. Gift shop
1.5.3.3.9. 9. bell or luggage service
1.5.3.3.10. 10. bed turn down service
1.5.3.3.11. 11. room make-up
1.5.3.3.12. 12 laundry pick-up
1.5.3.3.13. 13 dishes take away
1.5.3.3.14. 14 breakfast bring-up service
1.5.4. The room itself
1.5.4.1. Important a large room- feel pleasant. a beautiful room- feel comfortable. a room with a good smell feel relaxed an equipped room = a furnished room - brings convenience and comfort. a clean room
1.5.4.2. Unimportant Need a place to sleep. Tend to go out to go sightseeing.
1.5.5. Amenities
1.5.5.1. Important Amenities add value to your stay providing additional services and facilities beyond just a place to sleep enhance your overall experience make your stay more enjoyable add convenience to your stay save time and effort offer opportunities for relaxation and recreation help you unwind and recharge maintain their exercise routines stay connected and productive during their stay.
1.6. 6. Vocab abbout hotel
1.6.1. An extra hanger: Cái mắc treo áo
1.6.2. A shirt hanger: mắc treo quần
1.6.3. Extra towel
1.6.4. An iron
1.6.5. A hair dryer
1.6.6. Soap
1.7. # Ques
1.7.1. - How often do you go to the hotel?
1.7.2. What kind the hotel would you like to rent?
1.7.3. Do you like to have a big room / a lot of amenities / a basic amenities /...
1.7.4. Do you care about services/the price/....
1.7.5. Have you ever had any bad experience at the hotel
1.7.6. Can you share with me