1. Assess Yourself
1.1. How can you work successfully?
1.2. Have good Listening Skills
1.3. Identify assumptions
1.4. be interested in new topics
1.5. be determinated
1.6. know what you want
2. During the Interaction
2.1. 1.Cultivate Patience
2.2. 2.Avoid Making Quick Judgments & Resist Stereotypes
2.3. 3. Pay Attention to Verbal and Non- Verbal Signals
2.4. 4. Don’t be Afraid to Use Indirect Communication Techniques
2.5. 5.Be Aware of Your Own Language Use
3. Assess the Situation
3.1. What barriers are impeding communication?
3.2. Resources
3.2.1. Language Line
3.2.2. Enhancing Cultural Competencies Resource Kit
3.3. Will this patient walk away knowledgable of and confident in their health condition?
3.4. distance
3.5. different culture
3.5.1. lead to a certain degree of tolerance
3.5.2. people are generally aware that ther are cultural differences
3.5.3. lead to be careful when dealing with others
3.6. great amount of respect for older people and hirachies
4. Concepts to be successfull in a constantly changing world of complex rules and regulations
4.1. Networking
4.1.1. extensive networks of costumers and partners is important
4.1.2. take time to build relationships and increase the size of your network
4.1.3. customers and suppliers should be involved in company events
4.2. Face
4.2.1. Saving face
4.2.1.1. avoiding confrontation and trying not to embarress yourself
4.2.1.2. behalf of the person who has experienced the accident
4.2.1.3. smiling a lot of time
4.2.1.4. what the smile really means depends on the context
4.3. Feedback
4.3.1. direct, cirtical feedback should be avoided
4.3.2. communication consists of a sender, a message and a receiver
4.3.3. cummunication your message through someone else
4.3.4. making a comment to the whole team rather than to one individual
4.3.5. by giving excessive praise, which will suggest the receiver that something negative has happend
4.4. Status
4.4.1. manager expects to be shown considerable respect
4.4.2. kind of father figure
4.4.3. makes it difficult for Western management
5. differences between the countries
5.1. size of the countries
5.2. the way how to solve problems
5.3. the setting to the religon
5.3.1. the influence of Islam is growing, with the goverment
5.3.2. especially important to know about islamic law when they do business