Vending

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Rocket clouds
Vending by Mind Map: Vending

1. Business

1.1. Goals

1.1.1. Reach target revenue for vending

1.1.2. Reach target guest count for vending

1.1.3. Streamline fulfillment

1.1.4. Eliminate associate dependency for purchasing

1.2. Objectives

1.2.1. Attract XXX guests per month

1.2.2. Monthly sales receipts of $$$

1.2.3. 0 associate-driven transaction per month

1.3. KPIs

2. User

2.1. Types

2.1.1. Guest

2.1.1.1. Segment

2.1.1.1.1. Language

2.1.1.1.2. New/Existing Customer

2.1.2. Associate

2.2. Goals

2.2.1. Receive what I ordered

2.2.2. Have a purchase expereince that I can't get a home

2.2.3. Self-service purchase and pick-up

3. Assumptions

3.1. Leverage existing configurator flow

3.2. Leverage existing backend integration

3.2.1. Payment

3.2.2. Order Management

3.2.3. Fulfilment

3.3. Sell non-hero products (e.g., SIM, adpaters, feature phones)

4. Dependencies

4.1. Inventory replenishment frequency

4.2. Support different types of payment method

4.3. Compliance to ADA regulations

5. Requirements

5.1. Business

5.1.1. Analytics

5.1.1.1. # of orders initiated per month

5.1.1.2. # of orders submitted per month

5.1.1.3. # of orders delivered per month

5.1.1.4. # of units replenished per product per month

5.1.1.5. # of associate assistance alerts per month

5.2. Technical

6. Features

6.1. Must Have

6.1.1. Self-service purchase and delivery

6.1.2. Product delivery mechanism

6.1.3. Flexible payment methods

6.1.4. Multi-lingual support

6.1.5. Analytics tracking

6.1.6. Associate Assistance Alert

6.2. Nice to have

6.2.1. Bill payment

6.2.2. Product returns/exchanges

6.2.3. Inventory transparency

6.2.4. Portability of experience to different locations

6.2.5. Pickup of products purchased via online

6.2.6. Pickup of products purchased in-store

7. QUESTIONS

7.1. Street-level (i.e., outside) access to vending experience?

7.1.1. Legal compliance?

8. Use Cases

8.1. Place Order

8.1.1. Select Product

8.1.1.1. Configure Product

8.2. Pay for Order

8.2.1. Select Payment Method

8.2.1.1. Submit Payment

8.3. Deliver Order

8.4. Cancel Order