1. Negatives
1.1. Loud outburst
1.1.1. negative attitude
1.1.2. reflects company poorly
1.1.3. negative effect on her reputation
1.2. Fails to see Marianne swamped with phones
1.2.1. manager should help employees in need
1.3. speaks rudely of absent employees
1.3.1. negative effect on her reputation
1.4. refusal to apologize
1.4.1. needs to own up to responsibilities
1.5. should cal Holly and Carol Jean herself
1.6. refuse managerial responsibilities right away instead of second guess
1.6.1. fears compeition
1.7. talking about employees negatively to other locations
1.7.1. vents about job
1.7.2. makes employees look bad as well as herself
1.8. limits responsibility to Victoria
1.8.1. fears she may get the position she wants
1.9. improvise reports
1.9.1. shows that reports are not her fault
2. Positives
2.1. Let's Victoria (cheerful) first take responsbility
2.1.1. has trust in assistant manager, helps her gain experience
2.1.2. false positive?
2.2. Wants to give all attention to reports
2.2.1. makes sure reports match correctly
2.3. known as a respectable manager
2.3.1. past performance
2.4. economic downfall is not her fault
2.4.1. numbers should not represent manager
2.5. didn't give time off because of lack of hairdressers
2.5.1. can put foot down
2.5.2. not a pushover
3. Improvements
3.1. stay composed
3.1.1. regardless of situation, stay put together, establish raptour
3.2. handle situations with confidence
3.3. correctly talk about employees instead of bash
3.3.1. do not let personal beliefs control job and outlook on employees
3.4. know of managerial responsibilities instead of complain
3.5. help others excel as well, competition is everywhere reguardless
3.5.1. be the best you can be
3.6. take responsibility for own actions
3.7. do not falsify reports to make self look better
3.7.1. can come back to hurt you
3.8. needs to better reputation to maintain positive work skills
3.8.1. past matters but so does the future