San Sal DP Latency

1. Symptoms

1.1. finish and review and pricer takes up to 60 seconds

1.2. happens to all agents at one time

1.3. sales agents never affected

2. Troubleshooting

2.1. rebooted PCs - didn't fix

2.2. checked WAN utilization - no issues

2.3. cleared DP server cache - seemed to work

2.4. cleared local PC cache and cookies - seemed to work

2.4.1. Happend again 6 hours later - clearing PC cache and cookies seemed to work again

2.4.1.1. Happened again the next morning - clearing PC cache and cookies fixed

2.5. found a duplicate entry in hosts file for equipmentconfig - removed and it fixed

2.6. ran fiddler on machine having latency

2.6.1. showed latency for broadband host

3. Fix Agents

3.1. Sandy Crabtree

3.2. Don Schmoyer

3.3. Mike Simpson

3.4. Bill Parish

3.5. Convergys

3.5.1. Guadalupe

3.5.2. Franscisco

3.6. Kyle Barnes

4. Ideas that me still might want to try

4.1. run wireshare on PC with latency

5. Standard call center Tshooting questions

5.1. did this functionality ever work today

5.2. what happens if an agent moves to a new machine

5.3. is this sporadic or does it happen to all agents