Chemistry Customer Service

1. Proactive

1.1. People

1.1.1. Luke

1.1.2. Ryan

1.2. Process

1.3. Technology

1.3.1. FAQ section of website

1.3.2. Youtube

2. Reactive

2.1. People

2.1.1. ?

2.2. Process

2.2.1. Can the problem be solved by educating the user?

2.2.1.1. Yes

2.2.1.1.1. Send them a link to the Resource entry that solves or walk through process

2.2.1.2. No

2.2.1.2.1. Get as many details as possible and inform the client the issue will be added into work queue

2.3. Technology

2.3.1. Phone

2.3.1.1. Go directly to S|O?

2.3.1.1.1. Grasshopper account

2.3.2. Email

2.3.2.1. [email protected]?

2.3.2.1.1. This isn't setup

2.3.3. Social?

2.3.3.1. If we're active on social, whether we like it or not people will voice their issues there

2.3.3.1.1. Facebook

2.3.3.1.2. Twitter

2.3.3.1.3. Get a monitoring service like sprout social?

2.3.4. Github Issues?

2.3.5. Asana?