Action Map : "Adress the issue of poor or challenging performer"
by Anne-Céline Ternois
1. connect with the human resource partner to ensure proper policy and documentation are followed
1.1. why when
2. Performance quadrant
3. How : using a performance coaching & feedback approach
4. choose the appropriate step in the progressive approach towards improving performance
4.1. cases where learners determine which step yo use in the progressive approach using own judgement and the circumstances of each case
4.1.1. when
4.1.1.1. in the general PM process
4.1.1.2. ongoing and progressive process
4.1.2. how
4.1.2.1. formal /informal ?
4.1.3. progressive approach
4.2. when to skip early steps (serious offenses)
4.3. when to start with ongoing feedback & coaching
5. initiate effective performance-related conversations by applying a performance coaching and feedback approach
5.1. prepare the meeting with SBIR model
5.1.1. plan SBIR content
5.1.1.1. Situation
5.1.1.2. Behavior
5.1.1.3. Impact
5.1.1.4. Request
5.1.2. identify
5.1.2.1. poor performance
5.1.2.2. job incompatibility
5.1.2.3. disruptive behavior
5.2. hold the meeting with SBIR model
5.2.1. provide feedback and coaching
5.2.1.1. active listening
5.2.1.2. questioning
5.3. document with SBIR model
5.3.1. write assessment
5.3.2. track in the Workday HR information platform.