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To Do by Mind Map: To Do
4.3 stars - 3 reviews range from 0 to 5

To Do

Testing

Resources to Test team (fixes)

CMIT tool testing

would be nice to make these available by start april They will be quite a lot in common between the guidance for various docsĀ 

Outlet client seen profile (barbara's got), user testing (will they understand it? is it clear what it's doing?)

social policy issue enquiry downloads (1 tool for all downloads)

New contact download

Possibly another one

Resources to test developments

Projects

Wales outcomes recording

Bx set up form redesign

Procedure development

FIF

RBL

NHAS

Macmillan

% case checing

Would like earlier involvement with project initiation/devt

Would like better awareness of project going on elsewhere in ICT/CitA

Further development of 'Which Report' - web app?

Web 2.0 stuff

Project work aligned to business priorities

Bx involvement/representation

Analysis of bx requests, 2 options, Ongoing process

Further CABLink work

Rework of report guides

Projects outside ICT/CASE

CABLink

Future of CASE

Access changes/data sharing/CASE v5

Reactive Business Support

Prioritising and chasing fixes/testing/implementation

Bx visits

Calls (BAU)

Input needed from whole team, Rota for support provision each day?, Agreement for how to contact/use TL/BF time during doc work

CASE

CASE Reports

Bx feedback/change requests

Where eg. new report reqs identified - budget? process?

Assisting bx with reporting requirements

Assisting bx with set up planning (outlets etc)

Identify bx that need further help/training

what do we do in these circs?

Process Improvement

O drive restructure

KM for team

Specialisation, lead/second/general

Develop "knowledge base", Capture existing issues/knowledge, e.g.

evidence

Analysis of RMS data - develop capacity to generate evidence for service improvement, RMS codes etc, review Tim's doc, Clarify master calls, New node

evidence - cablink - user testing

evidence 0 other services- customer satisfaction

evidence - cablink - analytics

Use RMS data to identify..

struggling bx

Common/recurring issues

training needs

comms needs

Service levels etc for BST

Prerequisite - Sort RMS codes

Processes within/around BST

CABLink approval process?

Define and document processes around admin (i.e. outlet deletion) include if & when etc

BST/SD/Test process improvement

Managing Calls, Rota, Call logging/management, who does what?, inbox, VCC?

Changes/requests - RFCs

Management

Recruitment

inteview

appoint

Induction

Complete plan

Set SMART objectives for each area

Monitor/support, Extra day in Swindon

Managing staff

1-2-1/person/month

induction

development

Staff development

Web

writing

subject matter, LSC, MA, projects

Planning/Monitoring

Explicit plan

Communicate deliverables

monitor/follow up

Relationships

Within CitA

Removing silos within ICT/CitA

NDT

BMCs

Bx direct

CMIT, esp. around tools development/support

Training

ICT, ITMCs - alignment with regions, Buddy system?, Service Desk, Service delivery, Development, Planning/Change, Admin

External

LSC account mgrs

Clarity around who our customers are, relationships with them

Comms

strategy

speak to comms team?

CABLink

Move Coding support centre from Bx mgmt to IT

Further improvement to ICT section

Other CMIT content?

CitA Content

Within team

Blog

Webboards

Email lists/subscriptions

Newsletters

case news

Meetings/workshops

Regional IT meetings

County bx meetings?

Within CitA - Reporting

internal marketing

Proactive Business Support

Best practice advice

Identify areas where needed, IFR, to dos, supervision, Use of reports, 'How do I create useful data from download?', How do I report funder info

identify and define best practise, in consultation with bx and business

Develop materials

communicate

workshops/live events

How are priorities determined?

Effective use group?

Marketing CASE/CASE Reports

Regular/Routine Activities

Maintaining CABLink

Incl. regular reviews

report guides

Maintaining 'Which Report'

Communicating CASE/Reports issues to bx

CASE News

Emails

Maintaining Docs

QA-ing