would be nice to make these available by start april They will be quite a lot in common between the guidance for various docs
Outlet client seen profile (barbara's got), user testing (will they understand it? is it clear what it's doing?)
social policy issue enquiry downloads (1 tool for all downloads)
New contact download
Possibly another one
% case checing
Analysis of bx requests, 2 options, Ongoing process
Rework of report guides
Input needed from whole team, Rota for support provision each day?, Agreement for how to contact/use TL/BF time during doc work
Where eg. new report reqs identified - budget? process?
what do we do in these circs?
Develop "knowledge base", Capture existing issues/knowledge, e.g.
Analysis of RMS data - develop capacity to generate evidence for service improvement, RMS codes etc, review Tim's doc, Clarify master calls, New node
evidence - cablink - user testing
evidence 0 other services- customer satisfaction
evidence - cablink - analytics
CABLink approval process?
Define and document processes around admin (i.e. outlet deletion) include if & when etc
BST/SD/Test process improvement
Managing Calls, Rota, Call logging/management, who does what?, inbox, VCC?
Changes/requests - RFCs
Set SMART objectives for each area
Monitor/support, Extra day in Swindon
subject matter, LSC, MA, projects
Removing silos within ICT/CitA
CMIT, esp. around tools development/support
ICT, ITMCs - alignment with regions, Buddy system?, Service Desk, Service delivery, Development, Planning/Change, Admin
LSC account mgrs
speak to comms team?
Move Coding support centre from Bx mgmt to IT
Further improvement to ICT section
Other CMIT content?
Regional IT meetings
County bx meetings?
Identify areas where needed, IFR, to dos, supervision, Use of reports, 'How do I create useful data from download?', How do I report funder info
identify and define best practise, in consultation with bx and business
Effective use group?
Incl. regular reviews