Customer

1. Mobile App

1.1. Plan Purchased

1.1.1. WMT Credit Card

1.1.1.1. Setup appointment(Soluto)

1.1.2. WalmartPay

1.1.2.1. Setup appointment(Soluto)

1.1.3. Gift Cards

1.1.3.1. Setup appointment(Soluto)

1.2. No ESC Purchase

1.2.1. Missed Opportunity Email

1.2.1.1. Buy a plan

1.2.1.2. Setup Appointment/Soluto

1.2.2. ESC Purchase from Account

1.2.2.1. Buy a plan

1.2.2.2. Setup Appointment/Soluto

2. Dot.com

2.1. Plans Purchased

2.1.1. Setup appointment(soluto)

2.2. No ESC Purchase

2.2.1. Missed Opportunity Email

2.2.1.1. Buy a plan

2.2.1.2. Setup Appointment/Soluto

2.2.2. ESC Purchase from Account

2.2.2.1. Buy a plan

2.2.2.2. Setup Appointment/Soluto

3. In-Store

3.1. No ESC Purchase

3.1.1. Store Sticker

3.1.1.1. Set up appointment/Soluto

3.1.1.1.1. Mobile Opt-in

3.1.1.2. Buy a Plan

3.1.1.2.1. Text 2 Save

3.2. Plan Purchased

3.2.1. Text 2 Save

4. Claims Services

4.1. Claim Processing

4.2. Setup appointment(Soluto)

4.3. Redeem Via Walmart Pay

4.4. Redeem Via Walmart Pay