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LearnX 2010 9-10 June 2010 Sydney Convention Centre by Mind Map: LearnX 2010 
9-10 June 2010
Sydney Convention Centre
5.0 stars - 2 reviews range from 0 to 5

LearnX 2010 9-10 June 2010 Sydney Convention Centre


Learning Leaders

Lindy MacPherson, National Manager People Solutions, Organisational Development & HR - DATA#3

Data#3 is a national Information and Communications Technology (ICT) Solutions company, with customers covering a wide range of industries including banking and finance, mining, tourism and leisure, legal, healthcare, manufacturing, distribution, government and utilities that are located throughout Australia and Asia Pacific. Lindy is responsible for the development of the expertise of Data#3 staff – technically, professionally and personally. She is the instigator, senior manager sponsor and program leader of Data#3’s e-Learning strategy, which underpins the Data#3 School of Excellence. Lindy has held operational management roles for over twenty years, with experience working in small business as well as large multinational corporations. She holds qualifications in Leisure Management and is currently studying in the field of Social Science majoring in Management and Leadership.

Arndria Seymour, Head of Training Design and Delivery - Commonwealth Bank

Arndria Seymour heads up the Training Design and Delivery team at CBA for Institutional Banking & Markets and Business & Private Banking. She has extensive experience in Human Resources, in particular training and organisational development and holds tertiary qualifications in Marketing (Bachelor of Commerce) and Organisational Development (Masters of Commerce). Arndria is well known in the Finance Sector, where she has worked in blue chip Banking, Financial Services, Financial Planning, Life Insurance, General Insurance and Workers Compensation companies over the past 30 years. Arndria has held many senior Learning and Development/organisational development roles with demonstrated success in aligning Learning Management technology and solutions with operational and strategic learning requirements. Significant proven experience across enterprisewide Learning Management Systems, service delivery, quality assurance and project management areas. Conceptual and first-hand experience in the operation, cultural change, project management and implementation of strategic Learning and Development programs within large global organisations. Arndria has strong people management and interpersonal skills combined with exceptional negotiation and financial management skills necessary for management and key performance reporting to Boards and organisational executive teams, ensuring benefit realisations plans are achieved.

Jeevan Joshi, CLO - KnowledgeWorking

Jeevan Joshi is a Principal Consultant at KnowledgeWorking assists organisations improve business performance through the innovative and practical use of Knowledge Management, Learning and Collaborative solutions. Jeevan has over 16 years of experience in delivering technology enabled workforce and business productivity solutions including for customers such as Telecom New Zealand, Vodafone, Babcock & Brown, St George Bank, BASF, Centrelink, Ernst & Young New Zealand, and Coles Myer Ltd.

Carolyn Barker, CEO - AIM Qld / NT and Managing Director - TheCyberInstitute

Carolyn is the Chief Executive Officer of the Australian Institute of Management Qld & NT (AIM) and Managing Director of the TheCyberInstitute Pty Ltd. Under Carolyn’s leadership the AIM Group has grown to be an interrelated cluster of commercial education, publishing, online learning and information businesses. Carolyn is currently the Chair of the Brisbane City Council’s City Business Advisory Board and Chair of the Griffith Business School Strategic Advisory Committee. Carolyn is also a Director of Intouch, a private company in the health and fulfilment services sector. Carolyn was previously Chairman of the Queensland Orchestra and Deputy Chairman of the Powerhouse Centre for Live Arts. In 2002 Carolyn was awarded QUT’s Business School Alumni of the Year and in 2004 she was made an Adjunct Professor of Business at Griffith University. In 2005 Carolyn was recognised in the Queen’s Birthday honours list being awarded a Member in the Order of Australia for her service to business through management and educational organisations, and to the arts through The Queensland Orchestra. Carolyn conceptualised the ground breaking and best selling Management Today book series published by McGraw Hill and is the Series Editor of the Management @ Work books published by John Wiley & Sons. She is the co-author of the Character of Leadership and CATS: The Nine Lives of Innovation Workbook with international author Steve Lundin.

Greg Harper, CEO - National Retail Institute

Greg Harper shares his time between his role as General Manager of the National Retail Association’s Training Institute and his consulting business with Strategon Capital. He has over 25 years experience in senior leadership roles in the TAFE, university and private sectors. Greg is a former CEO of two TAFE Institutes in Queensland and was a senior executive in the Department of Education, Training and the Arts. Greg has particular experience and interest in workforce development, enterprise learning and the use of educational technology. He has many publications on these subjects.


Day 1 - June 9

Keynote Presentations, Keynote 09:00 - 09:45, Social media for trainers: Extending learning, building community, Session Description, It’s no secret that most workplace learning occurs socially and informally, in the spaces between scheduled training events. New social media tools offer great opportunities for workers to connect, engage, and share knowledge. This is creating a widening gap between workplace learning and workplace training -- with training professionals often absent from conversations and decisions. Dr. Jane Bozarth, author of Social Media for Trainers (John Wiley & Sons/Pfeiffer, 2010) offers an overview of social learning, a tour of social media tools, and real-world ideas to help training professionals refine existing skills, develop new ones, and remain vital and viable in this new world., Speaker/s, Dr Jane Bozarth (USA), Learning Points, - Develop a better understanding of informal social learning and the many forms it can take - State a rationale and strategy for engaging with social media - Identify activities to develop skill in using social media to support workplace learning, Keynote 09:45 - 10:30, Delivering engaging eLearning to your organisation with best practices learnt from experience, Session Description, Adobe enables organisations & individuals to transform ideas and information into innovative, actionable enterprise business results through engaging content, flexible delivery, and rapid deployment. Adobe eLearning solutions include industry-leading authoring tools, real-time collaboration, effective curriculum management, and robust reporting capabilities. Joining Adobe will be Philip Roy, Flexible Learning and Teaching Manager, College of Humanities and Social Sciences, from Massey University in New Zealand, who will share his university’s use of Adobe technologies as part of their distance education delivery. With a background in education (having taught in both New Zealand and the United Kingdom), Philip holds a Bachelor of Education, Postgraduate Diploma in Computer Science and has just completed his Master of Education in Online and Distance Education. Philip is responsible for managing the co-ordinated development and delivery of flexible learning and teaching within his college, including supporting academic staff in the design, development and delivery of programs and papers. In 2004 he was appointed as one of 15 inaugural Flexible Learning Leaders in New Zealand, with his research then and now, focusing on web-based video conferencing., Speaker/s, Adobe Team, Philip Roy - Flexible Learning & Teaching Manager College of Humanities & Social Sciences Massey University, New Zealand, Learning Points, This session will look at a unique university experience using technologies to deliver distance education and how it can be applied into corporate worlds. Presenters from Adobe together with Philip will cover the latest trends in corporate eLearning including a look at: -- how the bar for eLearning is being raised as students move from high school to university into the workforce -- why organisations are turning to eLearning solutions -- how organisations are reducing risk and enforcing compliance -- turning eLearning into a profit generating resource -- how to create engaging learning experiences -- what other organisations in Australia have implemented, Keynote 3 16:15 - 17:00, The X Factor for Xcellence, Speaker/s, Dr Helena Popovic, Free Session in the EXPO hall, Session Description, The X Factor refers to the undefinable “something” that makes for star quality. Technical mastery of training skills is not enough to stand out and be truly memorable. Everyone in these highly competitive times is good., The X factor is about being Xtraordinary. The latest research in neuroplasticity (the ability of the brain to change itself in response to what we experience) now allows us to define the previously undefinable and to understand what it takes to achieve Xcellence – in training, in performance and in health., Aristotle said “We are what we repeatedly do. Excellence then is not an act but a habit.” This dynamic presentation delivers the key habits of mind and body which allow us to Xperience Xcellence on a daily basis., We are far more than passive victims of our genes: we play an active role in how our brain develops throughout our entire life. By applying the X Factors, we all become uniquely Xtraordinary., Learning Points, Discover the essential X Factors and immediately implement them into your training., Understand why Xcitement is the most powerful brain food – much more powerful than omega-3s and anti-oxidants, Increase your capacity to uplift and inspire, Learn how to tap into brain potential you never knew you had

Frontliner Sessions, A, A1 Running L&D like a business, Session Description, Ever feel like the work of your L&D team is something separate from the business? Or that the business doesn’t understand or care about the work your team does? If so, you’re not alone. One of the challenges for our profession is to help the business achieve its strategic priorities and to demonstrate our contribution to results through effective measurement., Speaker/s, Les Lisz National L & D Manager Red Cross Blood Service, Learning Points, - Explain the gap between what L&D traditionally delivers and what Business Executives want - Align activity with strategic priorities - Measure your contribution to achieving business results., A2 Innovative learning and development within an accredited framework 2010 and Beyond, Session Description, The presentation will focus on the implementation of an accredited learning and development framework within the Customer Service and Operations business unit of Origin. The audience will gain an insight into the following: 1. Why Origin decided to go to market to find a suitable partner and model 2. An explanation of the model and how it interacted with the current learning and development processes within Origin 3. The critical success factors – Sustainability, client driven flexible framework, true partnership model 4. An understanding of the delivery strategies that are currently being used 5. The implementation of the framework within the business and the key learning’s 6. The business impacts this program has delivered – quantifiable data against business KPI and the commercial return 7. How the program aligned to Origins EBA, Speaker/s, Kathryn Jenkins Organisational Development Manager, Retail - Origin, Ben Gillingham, National S&M Manager – Aegis Aspire, Learning Points, - Gain an understanding of how an accredited framework can be linked to current learning and development systems - Gain an understanding of the tangible benefits that Origin has experienced as a result of the initiative - Gain an understanding of the key learning’s both organizations have gained from the partnership, A3 Creativity ignites creativity = change, Session Description, Channelling our creativity to challenge the learner. Why do so many elearning and face-to-face programs look the same? Do we follow those we have seen, even if they didn’t work? When create learning programs do we have ourselves or the learner in mind? Making change is about rewriting the habits, assumptions and beliefs residing in the unconscious. Learning establishes a communication channel between the conscious and the unconscious, allowing us to examine what we do and access more robust strategies. Surely then, learning is more than just acquiring new techniques., Speaker/s, Sue Collaro Senior Learning Consultant Symmetree, Learning Points, - Do we teach our own version of the truth or shift perspectives? - Do our own limitations translate into a poorer learning experience for learners? - How do we as educators build resilience into our thinking, and encourage our learners to do the same? Where does creativity come from, nature, nurture or nightmares? How do we channel creativity to make more effective learning experiences?, A4 How well do e-learners really learn?, Session Description, With the growing number of conversions of training material into eLearning formats...there is also an increasing dialogue about the effectiveness of this type of learning for business and soft skills training. The Australian Institute of Management’s eLearning subsidiary, TheCyberInstitute, has been monitoring learning trends for over seven years. This informative session will explain the do’s and don’ts of effective instructional design and eLearning development so that adult learners really do learn through this medium. Dawid Falck, CEO of TheCyberInstitute will share the legends and myths about eLearning effectiveness and the continuum of learning. How effective are short skills based interventions as opposed to formal accredited vet sector training online? Learn what went right and what needed to be recalibrated through real life case studies during the session., Speaker/s, Dawid Falck Chief Executive Officer TheCyberInstitue, Learning Points, - How to engage adult learners so they really learn through eLearning - Pitfalls to avoid in designing eLearning - How to convey realistic expectations to the client or in-house training., A5 Brain storming as a learning platform, Session Description, We present here a novel approach in group learning namely brainstorming. Based on an ordinary dictionary, brainstorming is a method of solving problems in which all the members of a group suggest ideas and then discuss them (a brainstorming session), thus allowing learning to occur due to the various solutions being offered by the group. Employing group learning strategies in the workplace is a creative and motivating way to help participants learn. In well-structured group learning sessions, participants are accountable for the session outcomes and for helping work mates learn. Brainstorming is an ideal activity to activate participants’ prior knowledge of a subject, while engaging them physically in the learning process. One thing is essential, however, when using these or any other group creativity technique: to be effective, you must already have done enough planning to guide participants toward a project, activity or solution that satisfies your larger goals. This session is interactive., Speaker/s, Shane Cassidy Principle TDi Consultancy, Learning Points, - Participate and learn a simple method of brainstorming that assists in the learning process - Utilise a method of identifying the root cause of a problem - Learn how to develop questions that matter to the participants., A6 How to Use Twitter and Social Media with Training Webinars, Session Description, Webinars are an irreplaceable element of any training program, but increasingly organisations need to blend them with informal and social learning opportunities afforded by Twitter and other social media. Join Roger Courville, author of The Virtual Presenter’s Handbook to learn how to approach and implement using social media before, during, and after webinars to optimise the learning opportunities critical to business performance., Speaker/s, Roger Courville Author & Founder 1080 Group LLC, Learning Points, Attend this live, interactive webinar to learn: - The three critical elements of successful webinar+social media strategy - A framework for mapping Twitter and social media to pre-, during, and post-webinar learning - How to turn passive audiences into active learners to accelerate informal-learning opportunities., B, B1 From zero to 100 in 3 short months, Session Description, Compliance training is difficult in any organisation; however in a hospital with a 24/7 environment and over 2400 employees, the challenge is enormous. In the past, our organisation struggled with enabling our mandatory evacuation exercises with a level of compliance sitting at minimal levels. With E-Learning a new concept for most staff, and many whose computer skills were non-existent, a solution that would fit all levels from the professional, to the kitchen hand and cleaner had to be found, and it had to be found fast. The ACHS accreditation process was looming, which made the challenge a lot more interesting. How could we provide valid and reliable training to nearly 2000 staff in less than 4 months? In this session you will see a case study presented in a humorous way about how we did indeed achieve our goal. At the end of 3 months we moved from less than 1 % to over 95% compliance in our Evacuation Exercise and 94% of staff reported they feel more confident in their knowledge of Fire and Evacuation procedures after completing the Evacuation online program. Okay, so it’s not quite zero to one hundred…but its close!, Speaker/s, Margaret Mason E-Learning Course Development Officer, Sydney Adventist Hospital, Learning Points, - Experience a snapshot of how a large not-for-profit introduced E-Learning on a shoestring - Recognise the importance of a structured implementation plan - See how executive buy-in and local support are equally vital to improving compliance and learning., B2 Using business social networking to accelerate onboarding, Session Description, Starting a new job can make you feel very lonely, isolated and lost. Social networking tools are well suited to help improve employee onboarding program by providing the “socialising” aspect and a corporate “memory bank” for new employees. According to research conducted, 90 percent of best-in-class companies incorporated socialization into their onboarding process to accelerate the process to improve retention and productivity. Establishing social networking as an effective onboarding tool comes with its own set of challenges including getting management buy-in, sustaining the onboarding community and managing risk. The session share will best practices, a framework to design onboarding communities and governance requirements. It will also cover the emergence of a new skill set for Learning & Development professionals - Online Community Management. The presenters will show examples of online social networking sites for onboarding new employees., Speaker/s, Jeevan Joshi Chief Learning Officer - KnowledgeWorking, Peter Davis Learning and Performance Manager St George Bank, Learning Points, - Understand the trends and the benefits of using Social Networks to accelerate onboarding - Become aware of the best practices, challenges and business requirements for implementing social onboarding in your company - Understand the emerging competency for the Learning and Development professionals -Online Community Management., B3 Engaging in safety: Cloning around, Session Description, If you want to make safety ‘sexy’, come and see what Kmart has done! Creating engaging training with a small budget for a mixed audience who are not necessarily IT savvy can be challenging, learn how we overcame our barriers on a limited budget., Speaker/s, Miriam Scurrah Snr Consultant Education & Training AHRI, Learning Points, - Learn how to engage your learners through avatars - Learn how to overcome issues such as limited budgets and bandwidth issues - Discover how to engage Gen Y without turning the Boomers off., B4, Session Description, Sponsored Session, Speaker/s, Prometric, B5 Design techniques and strategies for people transitioning from training to design, Session Description, It is common for trainers to use their years of facilitation experience to move into an instructional designer role, however no-one tells you how to make this transition – until now! This session will highlight what skills and knowledge are required to be an instructional designer and most of all, how to approach a design project. You will take away a simple-to-use adult design methodology which you can apply to your next design project with ease. Whether you want to design technical, soft skill or accredited training programs, this session will provide you with practical tools to help you take the leap from trainer to designer!, Speaker/s, Veronica Reilly Chief Learning Consultant V Training, Learning Points, - Recognise your current skills and knowledge and how they apply to a design role - Identify any learning gaps for your future development plans - Apply a simple adult design methodology to any design project., B6 A fresh perspective on content authoring: Creating next generation learning, Session Description, Description: Content authoring has moved way beyond creation of simple textual pages and assessments. Today, the learners are exposed to variety of high-end digital experiences and they expect the same in their learning. Learning interactions such as learning games, branching simulations, virtual worlds and social interactions are becoming key elements to keep the learners motivated and engaged in the training material. This session focuses on various such aspects, which the trainers and educators need to consider while designing their training material for next generation learners., Speaker/s, Vikas Joshi Chairman & Managing Director Harbinger Group, Learning Points, - Next generation learning - Various interactive elements included in next-gen learning - Tools which can help in creation of such training material., C, C1 Integrating an e-learning course with Twitter to enable collaborative learning, Session Description, Shameer is one of the founding members of the Instructional Designers Community of India (IDCI) and has spoken at several venues including this year’s e-learning Guild Annual Gathering, the IDCI meet-up in India and the upcoming Adobe Learning Summit collocated with DevLearn 2009. This concept will demonstrate how an e-learning course has been integrated with Twitter to enable collaborative learning. We will demonstrate how this allows the user to bypass the LMS and deliver and track courses to student groups using the popular social networking tools. The presentation will also showcase how courses delivered on this social networking platform will catalyze learner collaboration, and teacher-learner interaction., Speaker/s, Shameer Ayyappan Product Manager Adobe Systems (India), C2 Learning roadmaps: A hands-on experience, Session Description, Strategy Mapping – From Development Issue to Learning Roadmap In stage one of this session we outline for you a detailed learning roadmap that addresses cultural transformation around people management. Presented as a case study, we include information on the training needs identified, key objectives of the program and how this complete approach provided a long term solution. Use this comprehensive example as a take-away model for developing your own internal learning strategies and roadmaps. Interactive Session - A Simulated Training Rollout In stage two we take you inside our sample roadmap and you experience two key training moments along that timeline. Participants will undertake live leadership training activities including: a) Experimentation with the Coaching Model “GROW”, and b) The adaptation of conversation to various personality styles. The session will be fun and highly interactive!, Speaker/s, Muffy Churches General Manager Performance Skills, Learning Points, - See how a major transformational strategy map can grow organically from one key internal pain point. - Understand the importance of aligning learning initiatives to business goals and getting buy-in from stakeholders at all levels. - Move inside the strategy map to experience a critical learning piece., C3 From leadership to safety, compliance to strategy (even dating) - how scenario based learning is bridging the gap, Session Description, Throw out the tired training manual or reinvent eLearning content that is uninspiring, lack lustre and not achieving results. Engaging your learners can be made easy and effective through the use of scenario based learning methodologies, also referred to as immersive learning simulations (ILS). In this session you will learn how these learning methodologies can be applied to training and online learning, the benefits they can have to the individual and the organisational as a whole, what types of learning are appropriate for this methodology and how you can convert your current content into an immersive learning simulation. This session will be interactive and concentrate on equipping you with the knowledge and skills to be able to take this type of learning back to your business or training role., Speaker/s, Kristi Abbott Senior Learning Consultant SimSkill, Learning Points, - Learn how and when to use scenario based learning - Learn the fundamentals of ILS s and whether it is right for your content - Get inspired to include more engaging training for your staff, C4 Building strong resilience to change – conquering the change monster, Session Description, When there is a re-structure, merger or transformation, organisational teams confront the ‘change monster’ - the emotional and behavioural aspects of change. How can learning and development professionals support people through change initiatives by designing and delivering sessions that help build resilience to change? What creative techniques and strategies are there to ensure that team members and managers in a workshop learn to cope with the change curve? Join this interactive session to add practical tools and techniques to your trainer toolkit to create and facilitate a dynamic program that leads to a successful change initiative., Speaker/s, Dr Denise Meyerson Head of Learning Management Consultancy International, Learning Points, - Understand the bigger picture of the phases of change and how human emotions and social dynamics surface - Learn new experiential activities and how to de-brief them in the context of building resilience to change - Gain insight into the case studies of workshops held in Australia Post to build changes in beliefs and behaviours, C5 Unveiled: A collaborative model for the development of rapid e-learning, Session Description, We have now had a few years experience of rapid e-learning development. Looking back, it has been a technology-focused period, with speed of delivery shadowing instructional quality. In short, many rapid e-learning programs have failed to hit the mark. The underlying problem is that old models of instructional design do not completely fit with rapid development. There is a strong desire to make e-learning work so we must adapt or create new models that work for us. This session will explain the limitations of existing instructional design models, put forward a streamlined model for rapid e-learning development and show a worked example of the new model in action., Speaker/s, Mike Alcock Vice President, Product Evangelist Atlantic Link - Kaplan IT Learning, Learning Points, - Understand the limitations of existing instructional design models for rapid e-learning - Gain an overview of a new model for rapid instructional design - See a worked example of instructional design in action, C6 The future is coming ready or not, Session Description, When an economy is in a boom, organisations tend to say ‘we have no time to train our people’ yet during a downturn they say, ‘we have no dollar’. And sadly, it is quite common practice in a downturn to shed the HR and/ or training staff. Zig Zigler once said ’There is only one thing worse than training your staff and having them leave, and that’s not training them and having them stay!’ For the organization of the future, training has to become a strategic decision, not something done as an after-thought or as a crisis measure. The business world is facing change which is unparalleled in history. Rapid changes in technology coupled with a generation of new entrants with a very different set of values are causing mayhem in some quarters. It doesn’t have to be that way., Speaker/s, Ann Andrews HR Training Consultant The Corporate Toolbox, Learning Points, - The five phases of a person’s job or career and the opportunities these phases present - The urgent need for organizations to develop a process of ‘head-lighting’ positions and future skill requirements - The need for HR/training people to leverage their own knowledge so they are not vulnerable during boom and bust cycles., D, D1 Better L&D ROI using SkillSoft’s Learning Growth Model, Session Description, Business, government and academic organisations are changing more than ever. To keep up, learners must adapt, change and learn at every opportunity. Organisations, from small start-ups to well-known global corporations must find ways to learn continuously or they will be left behind. During these critical economic times, it is more important than ever for the learning professional to create programs that closely align with the goals of the organisation. The need for increased talent will not go away due to the current situation. Rather, it requires our entire industry to provide additional justification and do more with technology-based learning resources. The SkillSoft Learning Growth Model is a fivestage sound strategic framework that maps the path to learning maturity for an organisation and its programs., Speaker/s, Matthew Wheeler Learning Consultant Skillsoft APAC, Learning Points, - Identify the stage where your organisation currently sits within the framework - Chart a realistic direction for your organisation, allowing you to choose to implement the right learning resources, at the correct time - Use this model to empower you to communicate with and enlist the support of other executives to successfully deliver cost-effective learning programs., D2 Align staff training and development to your business needs or go home., Session Description, A practical, no nonsense view, on the challenges and considerations that Training and Development practitioners face when aligning staff training and development to business needs. This presentation will challenge you to reconsider what type of initiatives you engage in, what outcomes your business requires, and how you measure your effectiveness and build credibility within the business context. This will be a different look into how a Training and Development Department can add value to business outcomes and be seen as an essential contributor to business success., Speaker/s, Heather Timbs Training and Development Manager Heritage Building Society, Learning Points, - Develop initiatives and practices which support your business and translate learning into outcomes - Build and maintain credibility and confidence within the business - Get creative with technology and be business smart and outcome focused., D3 Rapidly building effective training packages, Session Description, How do you design a training package, so your students will really understand your message and truly learn? This is a question that has perplexed all of us at one time or another, and the need to resolve this conundrum can take a great deal of effort and time (and let’s face it – none of us can afford to waste this time in our busy lives). This session will help you to solve this puzzle, by introducing a system known as cognitive templates. With just five easy-to-use templates you can literally create any form of presentation. More importantly, these templates are the result of more than 18 years of research into the fields of psychology and cognitive science, so they are directly aligned to the way people assess and comprehend information. In practice, this means that you can use these templates to rapidly create highly effective messages that genuinely assist your students to learn. The first section of this session provides an overview of the cognitive templates. The latter part of the presentation will demonstrate the application of these templates by dynamically building lectures on subjects defined by the attendees., Speaker/s, Bruce Hilliard Chief Researcher Seahorses, Learning Points, - Learn how these templates can be used to create the right message for optimised teaching - Discover how these templates can dramatically reduce your training module development time - See how these templates can also be used to create any form of presentation or persuasive message., D4 Using social learning tools to improve organisational learning, Session Description, Moodle is an open-source learning management system that originated in Australia, and has now internationalised in more than 200 countries and 80 languages. It is designed using sound e-learning principles to help educators create effective education for the web. It can be used to deliver courseware in face to face, blended or distance mode. The aim of this presentation is to demonstrate the benefits of social tools for education using blogs, chat, forums, tags, wikis and the integration of web 2.0 services such as flickr, twitter and youtube. We ARE the web, so let’s get social to enhance learning!, Speaker/s, Chad Outten Director, Learning Technologies My Learning Space, Learning Points, - Cost-effective solution to deliver web-based training for clients and staff - Learn how to make learning engaging, fun and media rich - Promote learner collaboration and user-generated content creation., D5 Design and develop strategies for engaging online programs, including m-learning, Session Description, A presentation that will explore the design and development strategies, systems and processes required for developing and delivering a contemporary and engaging client focused online (including mlearning) solutions., Speaker/s, Ian Whitehouse Chief Learning Officer GlobalNet ICT, Chris Toselli, Learning Consultant - GlobalNet ICT, Learning Points, - Understand the strategies required to develop effective online learning products - Understand the importance of developing purposeful and effective organisational leadership, management and stakeholder relationships - Understand the importance of ensuring learning design and solution development and deployment is customised and contextualised to maximise effectiveness., D6, Session Description, Sponsored Session, Speaker/s, Adobe, E, E1 Empowering your thinking for empowered results, Session Description, Every business with a people component on which organisational capability largely depends is in the people business. Irrespective of industry or sector, people constitute 100% of a business’ human resource. This HR percentage is same for all people businesses irrespective of employee numbers. So how’s business? Differences between people businesses lie in the composition of their 100% in relation to three broad categories: The currently enthusiastic and committed -- They’re usually obvious: bright eyed and bushy tailed and totally engaged with the business. They consistently focus their capability development on (self) win- (business)-win outcomes. The increasingly disenchanted and disengaged -- They’re relatively obvious: intermittent vacant look and lacklustre tailed and intermittently engaged with the business. They inconsistently focus their capability development on win-win due to the interspersion of win-lose and/or lose-lose outcomes. The terminally disconnected -- Similarly to the currently enthusiastic and committed, they’re usually obvious: blank expression and docked tailed and habitually disengaged from the business. They inconsistently focus their capability development on win-win; winlose; lose-win; and lose-lose outcomes. Apathy reconciles myriad outcomes. Develop your capability to ensure enthusiasm and commitment is sustainable; to enable the increasingly disenchanted and disengaged to reconnect; and to lead those terminally disconnected to leave on win-win outcome bases., Speaker/s, Sandra Walden Pearson People & Culture Consultant BestMe Consulting, Learning Points, - Increased personal competence - Enhanced social competence - Enriched BESTMe synergistic competence., E2 Around Australia in 80 days with the TAA e-learning competencies, Session Description, This session will provide an overview of approaches to staff development in context of organisational pressures to implement e learning through accredited PD. It will explore and contrast deliveries of TAA e learning competencies and how deliveries were shaped by ICT skills of trainer’s, trainers resistance and imagination, available infrastructure and internal processes for evaluating new learning training opportunities as well as organisational readiness for e learning implementation. We will also explore design issues for e learning programs based on staff skills and infrastructure issues. It also follows how we scaffold trainers (new to e learning) existing skills into approaches for blended learning at organisations including Grampians Health, CAE, various TAFE and Sydney West Area Health Service as well as Corporate trainers., Speaker/s, Jenny Pita E-Learning Manager Sydney West Health Area Service, Michael Gwyther, E-Learning Director - Yum Productions, Learning Points, - Staff development approaches that enable rapid deployment of elearning - Staff training ideas - Developing policy infrastructure to fast track e learning implementation., E3 Learning Leaders - Build and maintain learner connections, Session Description, Delivering a great training session is more than just knowing your content - it’s about connecting with learners. Too many trainers lose their learners because they fail to build connections through their delivery and their methodology. This session will reveal 3 secrets to build and maintain learner connections. Secret No 1: Be curious about your learners. Connection begins with curiousity. You need to get inside the hearts and minds of your learners. This session will reveal how you can do this easily and effortlessly. Secret No. 2: Be courageous about you. Connection proceeds when you learn some easy things you need to do to bring your whole self to the training room. Secret No. 3: Build rapport Connection develops and grows through rapport- that state of trust and responsiveness in which great learning happens. There are 3 easy ways to build rapport this session will show you how., Speaker/s, Tania Tytherleigh Master Corporate Trainer Tytherleigh Training & Consulting, Learning Points, - Too many trainers rely on their expertise. For the edge - the wow factor - learning how to connect will be the difference that makes the difference to you, your learners and your business - We are in the business of making a difference. Without connection our ability to do this is constrained - We are role models for our learners. Modeling good connection techniques is the value add beyond the subject matter they learn from you., E4 Games with frontiers: 12 Proven technology-based activities for a modern training and development, Session Description, Overview: In most situations, a carefully selected game or activity will support the trainer in attracting and maintaining interest in their session. In an ever-changing world with increasingly tech-savvy candidates, we need to use contemporary tools to hold their interest. If they are not playing they are straying, so we need to find the ying and yang relationship of content and supporting activity. Remember, games are not the antithesis of content. They help to challenge, reinforce, persuade, refocus and reassure participants. This session adds 12 proven technology-based activities to the trainer s tool kit to engage and support learning and at the same time enliven the educational experience. Participants will have a chance to play/practice a selection of the techniques as well as participate in debriefing them., Speaker/s, Marc Ratcliffe Head of Learning MRWED, Learning Points, - Participants will have 12 new activities to add to their training practice. - Participants will experience the activities modeled live, so they have the best opportunity to replicate - Participants will receive a list with templates and instructions as a “take-away”, E5 How to measure the talent you manage, Session Description, One of the most common challenges facing organizations is “measuring” their workforce talent’s knowledge, skills and attitudes. An essential requirement is effective assessment. During this session we will review the necessary steps for authoring successful assessments - from the creation of measurable objectives to understanding the differences between assessments for knowledge, skills, or attitudes. We will also analyse different types of assessment questions, from response and scoring perspectives, as well as different forms of assessment from purpose and stakes viewpoints., Speaker/s, Rafael Lami Dozo International BDM QuestionMark, Learning Points, - Create measurable objectives - Differentiate between different types of questions in terms of responses expected and scoring methods - Differentiate between the forms of assessment in terms of purpose and stakes, E6 Online soft-skills learning post GFC, Session Description, Michael has 15 years experience in the Learning & Development industry as a facilitator, instructional designer, IP developer, CEO of a learning technology business, and for the last six years as CEO of Mind Resources. Michael will be sharing his expertise in field of Online Soft-Skills training, providing insight on L&D strategies being considered by leading organisations across ANZ and APAC, post GFC., Speaker/s, Michael ter Haar CEO Mind Resources, Learning Points, - The advantages and disadvantages of using Online Learning technologies - Potential obstacles often encountered by new online learning users - Budget concerns for implementing L&D initiatives post GFC., F, F1 Training Indigenous Australians from remote communities for greater social engagement and enhanced employment opportunities, Session Description, This session will provide participants with no prior knowledge of remote training in Central Australian Indigenous communities with an insight into some of the complex issues involved. Participants with prior experience working or delivering training to remote Indigenous people will gain additional insights into managing and executing training in remote Indigenous communities. The session will discuss the barriers to delivering effective training in remote locations including, poor health, poor literacy and numeracy, vast distances, lack of access to employment opportunities, substance abuse issues, the cultural divide and the minimal exposure to the expectations of mainstream Australian training and working life. Case studies from the Mining Industry, the Conservation and Land Management Industry, the Fine Arts Industry and the Horticulture Industry will be utilised to provide participants with insights into how to navigate the associated challenges and deliver effective training to Indigenous Australians from remote communities., Speaker/s, Kailas Kerr Senior Learning Consultant Central Desert Training, Learning Points, - Understand the challenges associated with training Indigenous Australians from remote Indigenous communities - Learn how to best overcome the challenges - Learn how to implement an Indigenous training and employment program., F2 DIY ID: Releasing your inner Instructional Designer, Session Description, All this talk of Instructional Design makes people think that developing e-learning resources is the domain of the “Trained Instructional Designer”. As a trainer you have the power to unleash your inner Instructional Designer. This session will explore some ways to shorten the learning curve and reduce your costs when taking the route of DIY ID., Speaker/s, Rhys Moult Learning Consultant We-Learn, Learning Points, - Gain new confidence - Explore new ideas - Save lots of cash., F3 Smarter deeper learning, Session Description, In today’s busy world creating time for reflection and deeper learning is essential. For training and development presenters and designers creating a culture of deeper reflection enhances individual, team and organisaitional performance. Learn how you can help yourself and others perform this key skill better. Leave with a practical tips and suggestions on smarter better reflection., Speaker/s, Alastair Rylatt CEO Alastair Rylatt Consulting, Learning Points, - Describe five key ways in which employees can better reflect in the workplace - State why reflection is fundamental to successful business - Apply the lessons learnt to one’s own life., F4 Maintaining effective design when using rapid authoring tools, Session Description, Speaker/s, Dai Vuong, E-Learning Projects Officer - Energy Australia, Richard Stubley, Head of Learning Design - OpenLearn, Learning Points, - Realise the benefits and pitfalls of rapid elearning - Explore design principles that ensure success - See examples of successful rapid elearning., F5 Change is the new normal for learning leaders, Session Description, Change is the new normal - organisations and their people need to be adaptable and flexible to succeed in a world of constant change. Yet all too often, change leadership is lacking and front line staff resists rather than embrace change – which can result in failed change and more resistance next time round. In this interactive sessio Catherine will cover why Change Management is a “must have” for change projects not a “nice to have”. The role of L&D professionals in change - where we are and where we need to be. The hazards for L&D professionals to avoid in change., Speaker/s, Catherine Smithson Change Management Expert Being Human, Learning Points, - Learn three key ways to sell the need for Change Management - Get clear on the role of L&D professionals in change projects - Know what common traps and pitfalls to avoid in change., F6 Strategy for eLearning adoption & acceptance for government, Session Description, This session will address the evolution of eLearning at Housing NSW moving from 500 completions in 2008 to 49,500 completions in 2009. Previously Housing NSW followed an entirely outsourced model, purchasing generic, off-the-shelf compliance training. The challenges faced while transitioning away from this model included: - Raise the profile of and commitment to eLearning within the organisation having only used a page turning approach previously - Internal sales to executive and project teams to get their buy-in - Move project ownership of content in-house reducing the reliance on external suppliers - Improve the consistency of training material and design, visually and in terms of learning approach - Enable Housing NSW to develop rich, contextualised learning in-house - Allow Housing NSW to maintain content internally without needing to engage an external supplier - Ensure ease of use for selected solution(s) This session will also outline the approach of engaging specialist eLearning providers to create engaging learning experiences whilst maintaining control of costs using templates., Speaker/s, Alison Schiena Senior Project Officer, Learning & Performance Housing NSW, Steve Grocott CEO Nine Lanterns, Learning Points, - Awareness of the challenges facing government in eLearning deployment - Awareness of tactics & strategies for successful adoption - Awareness of rapid development tools for eLearning content creation

Day 2 - Thursday June 10 19:00 - 10:30

Frontliner Sessions, G, G1 Emotional engagement equals audience action: Using film, theatre and narrative to tell your story., Session Description, In today’s business environment we all have to discuss and negotiate topics that are challenging – including diversity, safety, ethics, customer service , performance related issues and change. When we are able to honestly and accurately discuss all the relevant issues including facts, opinions and feelings we make better choices. We make better decisions. We take better action. We strengthen relationships. Through the use of factual documentaries and fictional narratives we focus on emotionally engaging an audience through people and their stories. Why? Because emotional engagement equals audience action. To achieve this we use highly experienced learning consultants partnering with some of the best storytellers in the country – high calibre actors, writers and directors. We understand learning outcomes and know how to translate them into a production both face to face and online. Our understanding of adult education and emotional engagement lies at the core of everything we do., Speaker/s, Johanna Kerrigan Founding Director Be Learning & Film, Learning Points, - Understand how live theatre and our multi award winning films have increased individuals traction and retention of learning outcomes both in the classroom and online - Discover how to create learning that grabs the audience’s attention – keeps it- and inspires them to action - Experience how creative interventions increase your ROI & engagement through live demonstration and case studies., G2 Learning at the speed of thought, Session Description, Australian Customs and Border Protection Service manage the security and integrity of Australia’s borders. The agency is a national organisation employing more than 5500 people in Australia and overseas. It works closely with other government and international agencies to detect and deter unlawful movement of goods and people across the border. Maintaining a highly skilled workforce in such a dynamic operational environment requires learning methodologies that promote rapid uptake of information within an ever changing contextual reality. Learning at the speed of though has become a necessity in an operational environment where the unexpected is the norm. The key success factor is adaptive strategies - delivering the right activities, to the right learners, when and how they need it based on individual learning styles and real-time analysis of performance needs. This session will provide a ‘how to’ case study of successful eLearning techniques that change the learner from a passive consumer of knowledge to an explorer seeking out knowledge. You will learn how to provide learners with the relevant resources, motivational activities, and realistic contexts needed for a highly productive and satisfying learning experience. Not only is this more interesting for learners, it allows them to experience focused practice on the issues that have the greatest impact on their performance in the workplace., Speaker/s, Sarabjeet Singh Manager L & D Australian Customs & Border Protection, Robb Reiner Chief Learning Officer Evolve Studios, Learning Points, - Staff development approaches that enable rapid deployment of elearning - Staff training ideas - Developing policy infrastructure to fast track e learning implementation., G3 The engagement factor, Session Description, Most organisations have dabbled with e-learning content development with varying degrees of success. A significant contributing factor to success is the ability to engage the learner. This workshop will showcase the latest trends in instructional design and arm you with a range of ideas to make your content more enjoyable and effective. Featuring real-world examples and ready-to-use ideas, you’ll definitely approach the next project with new found confidence., Speaker/s, Helen Keen-Dyer, Principal Project Manager - Qld Fire & Rescue Service, Rural Operations, Duy Huynh, Executive Producer Beyondedge, Learning Points, - Learn how to structure content for maximum effectiveness - Learn about the principles of good instructional design - Learn the key insights into creating engaging eLearning, G4 Using Moodle LMS as a cost-effective solution to improve learning and workforce capabilities within the corporate sector, Session Description, Moodle is an open-source learning management system that originated in Australia, and has now internationalised in more than 200 countries and 80 languages. It is designed using sound e-learning principles to help educators create effective education for the web. It can be used to deliver courseware in face to face, blended or distance mode. The aim of this presentation is to demonstrate how Moodle LMS can be used as a costeffective solution to improve learning and workforce capabilities within the corporate sector. This LMS can help business meet its legal obligations in areas such as OHS, EEO, Bullying & Harassment - by enabling it to monitor, track, assess and report on staff who must to be regularly trained to understand their legal rights and responsibilities., Speaker/s, Chad Outten Director of Learning Technologies My Learning Space, Learning Points, - Cost-effective solution to help business meet its legislative obligations - Learn how to integrate web-compliant learning content into a LMS - Monitor, track, assess and report on staff learning performance., G5 Don’t raid the piggy bank; How to avoid costly e-Learning failures and achieve rapid return on investment, Session Description, This presentation is based on both a specific LMS implementation project at Cuscal and over 100 LMS implementation projects in Australia. The presentation is designed for a wide audience of professionals engaged in planning, implementing or are working with an LMS or similar application. Russell Khan will ensure participants get a first hand insight of the Cuscal LMS implementation project. Russell’s leadership of the LMS project has spanned the early planning phases through roll-out and system management. Russell’s experiences will illustrate key issues of cost control, stakeholder management and user requirements. You will be provided with tools and references that can be applied in your organisation such as planning methodologies, checklists, case studies and samples of content/courseware options., Speaker/s, Russell Khan People Management Consultant Cuscal, Brian Clark Learning Director DOTS Talent Solutions, Learning Points, - The 6 most common risks to an LMS or e-Learning Strategy Implementation. - How to reduce the total cost of ownership of an LMS or similar technology application. - The most cost effective ways to control costs and project creep., G6 Successfully moving from face to face training to e-learning, Session Description, The Australian Securities Exchange (ASX) was seeking ways to better engage staff to ensure they were familiar with the relevant regulations and internal policies. It was important that the solution was engaging, not overly legalistic and enabled effective assessment of learning outcomes. This case study will explore how the ASX successfully moved from face to face learning and policy communication via email to an eLearning solution to meet both needs. It will examine how key impediments to success were overcome to deliver measurable compliance results for one of Australia’s leading regulators., Speaker/s, Richard Killalea Senior Risk & Compliance Manager Australian Securities Exchange, Nicola Fleming Product Manager eLearning, SAI Global, Learning Points, - Improving staff compliance through effective learning strategies - Managing the change from face to face to eLearning - Utilising learning data to improve staff compliance performance., G7 How well do e-learners really learn?, Session Description, With the growing number of conversions of training material into eLearning formats...there is also an increasing dialogue about the effectiveness of this type of learning for business and soft skills training. The Australian Institute of Management’s eLearning subsidiary, TheCyberInstitute, has been monitoring learning trends for over seven years. This informative session will explain the do’s and don’ts of effective instructional design and eLearning development so that adult learners really do learn through this medium. Dawid Falck, CEO of TheCyberInstitute will share the legends and myths about eLearning effectiveness and the continuum of learning. How effective are short skills based interventions as opposed to formal accredited vet sector training online? Learn what went right and what needed to be recalibrated through real life case studies during the session., Speaker/s, Dawid Falck Chief Executive Officer TheCyberInstitue, Learning Points, - How to engage adult learners so they really learn through eLearning - Pitfalls to avoid in designing eLearning - How to convey realistic expectations to the client or in-house training., H, H1 Aligning learning with business needs, Session Description, Business has always been concerned with performance and performance metrics have been an integral part of business life. Organisations develop performance competency frameworks that allow us to objectively review our achievements against business plans. One of the most important elements is deciding what behaviours are going to support those performance outcomes. We follow this by looking at how we engage in a process of understanding and continuing improvement to ensure we are building and reinforcing those skills and behaviours. These behaviours are going to support those business objectives and ultimately our strategic goals. So, the process of learning becomes critical to organisations. There are different means of evaluating how learning occurs. Models such as “double loop” learning talk about the capacity to reflect upon our actions, to evaluate them and to consider how we might evolve those actions to get better outcomes. These are a critical part of any learning cycle. Many organisations develop frameworks that allow them to articulate what behaviours are supported with these forming the basis of cultural identity, change and leadership. When an organisation sets its strategic goals, it will often define what it wants to achieve. Smart organisations are now also defining how they intend to achieve it. By identifying what those behaviours will be, a learning framework and series of methodologies can be developed to support them. The most important element is ensuring that there is a wide range of opportunities for reflection. The way that this becomes available within an organisation is a critical part of the learning process., Speaker/s, Anne Moore, CEO SydneyTalent (The University of Sydney), Learning Points, - Outline of performance competency frameworks - Discussion of identifying behavioural competencies and a learning framework - Discussion of how people “learn” within organisations, including active participation in various projects or initiatives that directly or indirectly improve their knowledge and skills base., H2 It’s hip to be green: Did the training lead to a change in behaviour?, Session Description, In this session we will discuss the climate at our organisation before the intervention. Why we decided to instigate the change. Is it easy being green in the corporate world? We will explain the barriers to change and the first series of interventions and the results. How we changed attitudes without spending the big bucks. What we did and how we measured the results. Is it hip to be green? Did the training lead to a change in Behaviour? Sustainable Outcomes, Speaker/s, Christine Stephens National Training Officer Social Security Appeals Tribunal, John Gaunt National Training Officer Social Security Appeals Tribunal, Lara Long Management Accountant Social Security Appeals Tribunal, Learning Points, - Is it easy being green in the corporate world? - Barriers to change - Changing Attitudes without spending the big bucks - What we did - Can training interventions change thinking and behaviour?, H3 Online learning: 30 minutes from approval to launch, Session Description, If you are questioning whether blended learning, learning management systems and the like are worthwhile or achievable, this session is for you. If you’ve had negative experiences relating to the complexity, timescales or cost of implementing learning technologies, or you doubt you have the skills, people or budget, this session is for you. If you think you have the best system, this will challenge you. You will see every step as we set up a fullfeatured LMS, populate it with courseware, import a few thousand users and then publish the site online, so that it is available 24x7. While the vanilla site is being set up, an open discussion will focus on the implementation experience of Surf Life Saving Australia from inception to launch, including defining needs, integrating technologies, planning developing, publishing and promoting courses. To supplement this case study and answer your questions, we will draw on 25 years’ experience planning and delivering eLearning throughout the world., Speaker/s, Craig Delahoy National Education Manager Surf Life Saving Australia, Ian Smith Managing Director Interaction Training, Learning Points, - To challenge misconceptions and give you confidence and direction in preparing a learning strategy - To understand the process and primary options for integrating technology into your learning mix and existing systems - To consider strategies for marketing technology based Learning to your audience, H4, Session Description, Sponsored Session, Speaker/s, Prometric, H5 Rapid Interactivity Building Approach for Creating Learning Games, Simulations, Virtual Worlds in Minutes, Session Description, This session focuses on how to create interactivity in training quickly and easily. Interactivity, as we all know, is critical for making the courses engaging and interesting. With interactivity, learners get more involved in the training material and in turn, learn better. However, interactivity building is traditionally very time consuming and costly because of the efforts involved in it. There are two aspects to this: One, the creative effort required to find the right interactivity pattern appropriate for a given instructional situation. The other is the technical effort required to program the interaction., Speaker/s, Vikas Joshi Chairman & Managing Director Harbinger Group, Learning Points, - Is it possible to design truly interactive e-learning quickly and easily? - Can interactivity be actually developed without complex programming? - How does it help to have access to ready models of interactivities for creating engaging e-learning?, H6 Learning for the Sustainable Enterprise, Session Description, Sustainability is often associated with environmental responsibility. However, the environmental benefit is just one of the positive outcomes of a sustainable approach. Sustainability is a strong business principle that simply means to sustain positive results over a longer period, for more stakeholders, while continuously reducing cost and negative impact of various kinds. Sustainability is an expansion of the time-honoured approach of doing more with less – producing more beneficial business outcomes for less cost and less negative impact. The recent economic crisis illustrates why it is important to look beyond short-term results and narrow interests. With intense global competition, organisations must have a long term strategy to achieve sustained competitive advantage. Organisations must also be innovative to deal with unpredictable changes, reduce costs, improve processes, and transform markets. Your people are the source of innovation; and people are the key to sustainability. In this session, gain insight into the three main ways that learning, especially technology-enabled learning, supports the sustainable enterprise., Speaker/s, Michelle Moriarty Learning Consultant Team Lead Skillsoft Australia & NZ, Learning Points, - How learning maximizes ‘people value’ - How learning helps organisations prepare for the unexpected - How organisations can do more with less with technology enabled-learning, H7 The Space Between Trapezes, Session Description, Sadly, it is quite common practice in a downturn to shed the HR and/ or training staff and it can be a long time between jobs. As an HR person or trainer how vulnerable are you and is it possible to future-proof your income?, Speaker/s, Ann Andrew HR Training Consultant The Corporate Toolbox, Learning Points, - There are no jobs or even careers for life any longer - the portfolio worker has landed – like it or not - Turning knowledge into income has never been easier – the 4 hour week really is within your grasp - How one person earns $20,000 per month by giving his knowledge away for free., I, I1 Learning Leaders: Learn how to write like Obama, Session Description, Barack Obama has risen swiftly from obscurity to President of the United States. Editor Group has analysed his books and speeches to identify the many writing skills behind the eloquence that helped him to do that. We have classified those skills into the Seven Pillars of Great Writing to make it easier for people to use them in their own writing: - Clarity: Obama uses language to inform rather than confuse. - Tone: The tone of any piece of writing must be suited to both the audience it is intended for and the purpose for which it is written. - Structure: A document must work as a whole, from powerful beginning to ringing end. - Detail: Good writing depends on carefully observed detail and powerful facts. - Nuance: Obama expresses ideas simply but not simplistically. - Poetry: The poetic devices Obama uses to enhance the power of his prose. - Rhetoric: A rich repertoire of rhetorical devices helps Obama to influence his audience. This presentation is based on Editor Group’s unique Write Like Obama® course. Quotes and video clips of Obama’s speeches will be used to illustrate how he connects with his audience and delivers powerful and meaningful messages., Speaker/s, Tony Spencer-Smith Author & Training Director Editor Group, Learning Points, Participants will learn how to improve their own writing by seeing how Obama: - Gets messages across with precision and power - Adopts the right tone to connect with and influence audiences - Uses rhetorical devices to drive points home.or indirectly improve their knowledge and skills base., I2 Learning in the cloud, Session Description, In the last years many organisations were forced to take new approaches to education and training and adjust their learning strategies according to changing conditions. The challenges most of us were facing included: - reduce costs while simultaneously increasing the efficiency of training processes - focus on training measures which boost the organisation in the short term - and qualify employees for newly emerging tasks in a targeted way. Many HR departments only have limited resources available to meet these challenges. In light of increasing cost pressures, cloud computing is the alternative to established software business models. Avoid the high cost of acquiring hardware and software licenses, installation and maintenance while comfortably using the most up-to-date learning technologies on the internet. According to a current study by the US company Forrester Research, a fifth of companies have already implemented cloud solutions or have piloted corresponding projects. Market researchers at Gartner have come to a similar conclusion due to the fact that interest in new user models for software applications has been increasing during these times of reduced IT budgets. This session will show why cloud computing is so interesting for the provision of a learning infrastructure within the organisation and what you should consider when selecting an on-demand learning management system., Speaker/s, Stefanie Klein Regional Director South East Asia Pacific IMC Information Multimedia Communication AG, Learning Points, - Find out more about new options cloud computing is offering - Learn about what to consider when selecting a cloud solution - Discuss how to benefit from cloud computing, I3 Debunking elearning bluff and buster, Session Description, In this session Ruth McElhone from B Online Learning outlines a process to start eLearning in your organisation. Drawing on case studies from the B Online Learning Master eLearning Course, and based on the article by Chris Fell, you will learn how other organisations from small to large are using the process and debunking eLearning bluff and bluster. It is aimed at organisations who are considering eLearning to support their learning and development and also at those organisations who would like to transform their eLearning by utilising new and existing resources in house. Ruth will discuss how the tools available today are transforming the traditional approach of eLearning and empowering organisations with their rapid eLearning strategy., Speaker/s, Ruth McElhone Professional eLearning Educator B Online Learning Institute, Learning Points, - Following a process to bring your eLearning in house - Strategies to minimise your eLearning costs and increasing ROI - Tools that can transform your eLearning, I4 How to succeed in learning without really training, Session Description, This session focuses on the effective design of content, procedures and interfaces as an alternative to product training. Participants will be presented a model which addresses business challenges, user challenges and customer challenges in relation to the required skills and knowledge of front line staff. A case study will be used to discuss and illustrate a solution to the challenges of, among other things, varying levels of product knowledge, process non-compliance, time to market for new starters, and content management processes., Speaker/s, Denise Grannall Consulting Services Manager (NSW) TP3, Learning Points, Participants will walk away with: - A content management model - A strategy for cost-effective front line training - Recommendations for designing intuitive information retrieval paths., I5 Project planning for successful e-learning deployment, Session Description, They say that failing to plan is planning to fail, but in the majority of cases elearning projects do have a plan - so why so many failures? Most elearning deployments are a first time experience for both the organisation and its learning team, so it’s no surprise that there are many lessons learned throughout the course of the implementation. However, some of these lessons can be very costly in terms of time, money and effect on the end product. Successful elearning projects can be easily achieved with good planning and project management, so whether you are considering rolling out elearning for the first time or just want some tips on how to improve future projects, this session is a must to attend., Speaker/s, Karen Moloney Learning Design Specialist GetMeLearningResources, Learning Points, Find out: - The most common elearning project mistakes and how to avoid them - Elements of a successful elearning project plan - Where to get support and advice for your implementation., I6, Session Description, Sponsored Session, Speaker/s, Adobe, I7 Assess where it matters - everywhere, Session Description, The diversity and mobility of today’s learners call for assessments that can be delivered in a variety of environments and yet provide a centralized set of results for analysis and reporting. A single survey, quiz or test can be delivered online, offline, on paper and to mobile devices such as smart phones. Surveys and quizzes can enliven learning mashups just as graphics and videos do. Assessments can also be embedded in wikis, blogs and portals, social networks and online presentations as well as Word Excel and PowerPoint files. Blended delivery has come to include assessments taken on smart phones and other handheld devices. Wherever learners go, whatever devices they use for learning, they can interact readily with assessments. The ability to embed assessments within other platforms is making is easy to extend the reach of low and medium stakes assessments and to increase security for higher stakes assessments. This presentation will explain the value of providing different types of assessments in a variety of environments. It will also address issues such as accessibility and security., Speaker/s, Eric Shepherd CEO QuestionMark, Learning Points, - Understand the benefits of delivering assessment to multiple devices, in multiple contexts - See how assessments can be embedded within various environments - Learn ways to address security issues

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The Remarkables

Mike Skinner - Importance of governance and change management CEO and President - Operitel Corporation

Operitel Corporation is one of Canada’s fastest growing E-Learning/E-Commerce providers. Mr. Skinner has guided Operitel through the many stages of corporate growth including seed investment, management team assembly, resource training, competitive research, product development, client adoption, product marketing, client support and client retention. Mr. Skinner has also played an integral role in building the consulting services division by establishing Operitel as an Independent Software Vendor for Microsoft, as well as a Microsoft Gold Certified Partner. Michael developed the methodology and standards for rapid web development that are currently used throughout the Operitel Application Engineering Division. In addition, Mr. Skinner coauthored the Chapter “Changing your LMS from hype to happiness” which has been published in the “Plan to Learn: Case studies in eLearning Project Management” and “eLearning Project Management: Canadian Perspective”. Mr. Skinner also coauthored two whitepapers on elearning: Effective Management of Distributed Educational Content and e-Commerce and e-Learning.

Ramesh Nava - Best practices in test development Vice President & General Manager - Prometric Asia Pacific, Japan & Africa

Ramesh Nava is Vice President and General Manager, Asia Pacific, Japan and Africa at Prometric, the US-based global leader in technology-enabled testing and assessment services. Ramesh focuses on developing strategies and leading Prometric’s service business growth in the Asia Pacific, Japan and Africa regions. A veteran of the ICT industry, Ramesh has been involved in the development of the use of technology and business growth across the Asia Pacific region for over twenty years. Prior to joining Prometric, he worked at several leading multi-national organizations including System Access, iCentric Software, Hewlett-Packard, Netscape and Sun Microsystems, all based in Asia Pacific. Ramesh Nava is a subject matter expert on business growth in the Asia Pacific markets and has been successful in developing and executing expansion strategies for businesses across the region. He has presented papers on the adoption of technology as well as strategies for the development and expansion of education and certification businesses across the Asia Pacific region. A native of Singapore, Ramesh received his Bachelor of Engineering from the National University of Singapore and an MBA in Strategic Marketing from the University of Hull, United Kingdom. He is also the recipient of the inaugural Learning Leader Award at LearnX Asia Pacific 2008. Ramesh is based in Singapore.

Jan Bayliss - Infusing learning into the culture of your organisation Consulting and Technical Services Manager - SkillSoft Asia Pacific

Jan Bayliss is SkillSoft’s Consulting and Technical Services Manager, Asia Pacific, and is responsible in overseeing the entire Consulting and Technical Services operation in the region. This includes managing her team of Learning Consultants and Application Engineers who support every element of an e-learning program cycle from pre and post sales, program implementation, marketing and management, to client satisfaction of SkillSoft’s products and services. Jan ensures that her team’s knowledge and expertise are relevant to today’s business challenges to provide consultation to clients in their e-learning initiatives. Jan is committed to on-going process improvement, ensuring her team deliver the highest standards in practice and service, while fulfilling clients’ changing business requirements and expectations. With more than 20 years of expertise in corporate training, Jan has held many positions in training and development and e-learning. They include Advance Bank – St George Bank, Franklins Limited, Pollack Partners, and ANZ bank. During her time within the Banking and Finance Industry Jan also held positions in customer service and skills development.

Beth Gilbert - Training for success: Align employee learning with your organisation’s business strategy Online Training Solutions Manager - Citrix GoToTraining

Beth Gilbert joined Citrix Online in 2007 and is responsible for directing and executing the go-to-market strategy for GoToWebinar and GoToTraining. One of Beth’s main focuses over the past two years has been to understand the evolving needs and trends in the Web events and corporate training space. Prior to joining Citrix Online, Beth was a Product and Marketing Manager at InfoGenesis, where she developed and implemented the global product strategy for one of their hospitality product lines. In this role, she proactively supported sales and marketing efforts through ongoing training, coaching, customer presentations and Webinars. She earned her M.A. in Organizational Design and Effectiveness at Fielding Graduate University.

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Building this Mindmap - 4 people in 3 countries, Available online 24x7 or

Built collaboratively by 3 people in 3 different locations, Mindmapping Tool - MindMeister, Benefits of using MindMeister, Editions, Basic, Premium, Business, Built by KnowledgeWorking

Accessing the Mindmap

You require an internet connection, iPhone or iPod Touch, Computer, Browser, ipad

Navigating the Mindmap, Expand the nodes, Click the links to access other maps or URLS