Understanding Processes and Process Redisign

1. The Root Problem

1.1. Sales

1.2. Finances

1.3. Engineering

1.4. Production

2. What is a process

2.1. Relationated Activities

2.1.1. To reach and objective

3. Why to redisigne a process?

3.1. Causes

3.1.1. Driving Factors

3.1.1.1. Intensified competition in every sector

3.1.1.2. Global marketplaces

3.1.1.3. Smarter customers

3.1.1.4. New technologies

3.1.2. The New World

3.1.2.1. Rapid pace of change

3.1.2.2. High levels of novelty

3.1.2.3. Extreme complexity

4. Process Principles

4.1. You are what you DO

4.2. Structure is a weak lever of change

4.3. Strategy is based on operating capabilities

4.4. Strategy is a process, not a binder

4.5. Yesterday will not be like tomorrow

4.6. You are either getting better or getting worse

4.7. All work is process work

5. What Do Organizations Need to Succeed?

5.1. Cost management

5.2. Customer happiness

5.3. Innovation

6. Understanding Processes

6.1. Essence

6.2. Themes