1. Training
1.1. Orientation
1.1.1. Day 1
1.1.1.1. About the company
1.1.1.2. About the Clients
1.1.1.3. What is Credit card collection
1.1.1.4. Difference of Sales and Collection
1.1.1.5. Compensation
1.1.1.6. Work Orientation
1.1.1.7. Policies and Guidelines
1.1.2. Day 2
1.1.2.1. SPM Status code
1.1.2.2. 7 Stages of collection
1.1.2.3. CALL SHEET AND NOTEBOOK
1.1.2.4. Skiptrace Training ( theory )
1.1.2.4.1. Telephone
1.1.2.4.2. Internet
1.1.2.4.3. Field Visit
1.1.2.5. Skiptrace Training ( Actual )
1.1.2.5.1. Telephone ( Role play )
1.1.2.5.2. Internet ( demo )
1.1.2.6. Examination
1.2. Communication Skills and Overview of Basic Nego
1.2.1. Day 3
1.2.1.1. How to dial ( IT )
1.2.1.2. Buddy up
1.2.1.3. Communication Skills and its importance
1.2.1.4. Communication Drills ( Tongue Twister )
1.2.1.5. Skip trace ( role play )
1.2.1.6. Nego Presentation ( Psychological reason )
1.2.1.7. PER BANK ORIENTATION
1.2.1.8. Exam
1.2.2. Day 4 ( Hands on )
1.2.2.1. BCRM ( Theory and Application )
1.2.2.2. Skiptrace
1.2.2.3. Nego Presentation
1.2.3. Day 5 ( Hands on )
1.2.3.1. Itop
1.2.3.2. Attendance online
1.2.3.3. Skiptrace
1.2.3.4. Basic presentation
1.2.3.5. Training: Skiptrace and Nego presentation
1.2.4. Day 6
1.2.4.1. Provide manual of Basic Rebuttals, Basic Techniques, Story of process and legal process for advance reading.
1.2.4.1.1. Recordings
1.3. Basic Negotiation Course
1.3.1. Basic Nego manual psychological reason ( theory )
1.3.2. Rebuttals Application
1.3.3. Basic techniques
1.3.4. 4 type of Client
1.3.5. 4 P's
1.3.6. Elaborate 7 stages of collection ( Soc )
1.3.7. Character of a good collector
1.3.8. Recordings
1.4. Intermediate Negotiation Course
1.4.1. Advance techniques discussion and Application
1.4.2. Hardcore negotiation
1.4.3. Full basic Nego understanding
1.4.4. Recordings
1.5. Advance Training course
1.5.1. OIC to the trainer
1.5.1.1. Leadership or New in training
1.5.2. Special training with agents
1.5.2.1. BOOT CAMP TRAINING
1.5.2.1.1. SCHEDULE
1.6. i
2. Hiring
2.1. Yellow exam
2.1.1. Red exam
2.1.1.1. Initial interview
2.2. Admin and Black exam
2.2.1. Final Interview ( Panel )
3. ELITE
3.1. 1st week
3.1.1. Branch trainer assessment
3.2. 2nd week
3.2.1. Soc / Zy assessment
3.3. 3rd week
3.3.1. Soc / Zy assessment
3.4. 1month
3.4.1. Sir Ian / Ms.Tere assessment
3.4.2. Passed: minimum rate, no comm
3.4.2.1. Failed: Stay but training allowance or out
3.5. 2months
3.5.1. Minimum rate, no commission
3.6. 3 months
3.6.1. Minimum rate with commission