Purchasing items on siphawaii.com

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Purchasing items on siphawaii.com by Mind Map: Purchasing items on siphawaii.com

1. Visibility of system status

1.1. System rarely use icons to get the message across but rather with words, which is easily understood by users.

1.2. Clearly coloured indication to show which part of the checkout process the user is at

1.3. Steps to be taken for the checkout procedure displayed clearly at the top of the page

1.4. A few too many icons at the 'Payment & Shipping' page

1.5. Text in dropdown combobox at the 'Payment & Shipping' page under 'ship to country' is disorderly and not appealing to the eye

2. Match between system and the real world

2.1. Universal icons used. (e.g. shopping cart icon to represent a cart)

2.2. System expressed in ways users can easily understand - language wise, words & phrases used.

3. User control and freedom

3.1. Able to review shipping and billing address, items to purchase, and shipping method.

3.2. Able to go back to previous checkout procedure to edit information

4. Consistency and standards

4.1. Checkout icon remains the same throughout the entire process

4.2. Font size and colour are consistent across the website

4.3. Website is only available in English

5. Error prevention

5.1. Indication of errors in red text before moving on to the next page.

5.2. Shipping and billing address as well as items ordered shown at the top of the page for users to double check

5.3. Unable to cancel order in the midst of purchasing

5.4. No button for users to click to go back to the previous page; users have to click on the header (1 Address, 2 Payment & Shipping, 3 Card info & send order) to backtrack to their previous checkout procedure - this can be overlooked by many users as it looks like a regular header with no indication that clicking on '1 Address' will take the user to the shipping and billing address page

5.5. Error message is small and can easily be overlooked.

6. Recognition rather than recall

6.1. Universal, understandable 'i' icon, at the address page, for more information

6.2. Understandable checkout icon that remains the same throughout entire process

7. Flexibility and efficiency of use

7.1. Users can click on the 'tab' button on their keyboard to move on to the next text field

7.2. No suggestion/prediction function when users type in their country

8. Aesthetic and minimalist design

8.1. Design and layout are relatively well organised, regular, and simple.

8.2. Required fields are shown clearly.

8.3. Unnecessary icons on shipping page, making it look messy

9. Help and documentation

9.1. Has appropriate help and documentation

9.2. Instructions given clearly above the required fields

9.3. Documentation on the credit card shown at the card information page

9.4. No help option provided in the midst of purchasing

10. Help users recognize, diagnose, and recover from errors

10.1. Indication of error with information provided in red texts

10.2. Unclear reasoning pertaining to the error detected given at the top of the page

10.3. Error message may be too brief