Online Mind Mapping and Brainstorming

Create your own awesome maps

Online Mind Mapping and Brainstorming

Even on the go

with our free apps for iPhone, iPad and Android

Get Started

Already have an account? Log In

CRM Communication by Mind Map: CRM Communication
0.0 stars - reviews range from 0 to 5

CRM Communication

Channels

CABlink

Face to face

Paper

Other online

email

stakeholders

As for project

Senior stakeholders out of scope for comms? (direct contact with proj team)

messages

Awareness (early stages)

Action (towards launch)

Support and value (internal esp)

News & updates - is this wanted? For which audience(s)?

Objectives

Why are we communicating?

What do we want people to do as a result of our comms?

How will we know if it's working?

Key Audiences

Bureau Managers

Bureau IT Coordinators

Training coordinators

Users

CItA Internal

Bureau Partners?

Logica Internal

Evaluation

Timeline

Work back from launch?

Announcement of pilot

Development info

Business process change Planning

Technical Planning

Training

Name/Brand???

Name

Logo?

Strapline?

"The promise you make to your customers"

Identity as a product and as a project

Assume corporate colours etc

Needs to take a longer view on branding

Questions/Issues

Consultation on implementation? (as per dev process?)

Roles

Resources

Principles

honest

succinct

cost effective

avoid overload - minimum to be effective

1-way/2-way

Links with other stakeholders (e.g. PD, MSD)

Links with support

Resources

Budget

Comms team (help with branding, planning etc)

Web team

People

Scope