Summary of OD

1. General view to OD

2. QEHS -quality -environmental -health -safety

2.1. OHSAS 18001

2.2. ISO14000

3. LEAN

3.1. - Value creation

3.2. - Remove non-value creating activities

3.3. - MUDA

3.4. - Toyota

3.5. Value stream mapping

4. Sensing mechanism

4.1. corrective actions

5. OD practitioner

5.1. Competencies

5.2. Skills

5.2.1. Active listening

5.2.2. Interpersonal skills

5.2.3. Problem solving

5.3. Understanding customer needs

6. Process consultation

6.1. Consultant+ Client

6.2. Helping relationship

6.3. Customer needs

6.3.1. Customer requirements

6.3.1.1. Customer satisfaction

6.4. Process mapping

6.5. Process mapping

7. Long term success

8. Kurt Lewin

8.1. Father of OD

8.2. 1898-1947

9. Leadership

9.1. employee

9.2. strengths

9.3. team

9.4. project team

9.5. team role development

9.6. employee survey

9.7. under -utilized people

9.8. organization structure

9.9. transformative leadership

9.10. openness of communication

10. Edgar Schein

10.1. - organizational culture

10.2. - original research mid 1970s

11. Sources

12. Organization

12.1. Need for change

12.2. Growth

12.3. Strategy

12.4. Management

12.5. Risk reduction

13. Quality management

13.1. Six sigma

13.2. Total quality management

13.2.1. Features centrally the customer- supplier interfaces