Summary of OD

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Summary of OD by Mind Map: Summary of OD

1. Kurt Lewin

1.1. Father of OD

1.2. 1898-1947

2. General view to OD

3. Leadership

3.1. employee

3.2. strengths

3.3. team

3.4. project team

3.5. team role development

3.6. employee survey

3.7. under -utilized people

3.8. organization structure

3.9. transformative leadership

3.10. openness of communication

4. QEHS -quality -environmental -health -safety

4.1. OHSAS 18001

4.2. ISO14000

5. LEAN

5.1. - Value creation

5.2. - Remove non-value creating activities

5.3. - MUDA

5.4. - Toyota

5.5. Value stream mapping

6. Edgar Schein

6.1. - organizational culture

6.2. - original research mid 1970s

7. Sensing mechanism

7.1. corrective actions

8. OD practitioner

8.1. Competencies

8.2. Skills

8.2.1. Active listening

8.2.2. Interpersonal skills

8.2.3. Problem solving

8.3. Understanding customer needs

9. Sources

10. Process consultation

10.1. Consultant+ Client

10.2. Helping relationship

10.3. Customer needs

10.3.1. Customer requirements

10.3.1.1. Customer satisfaction

10.4. Process mapping

10.5. Process mapping

11. Organization

11.1. Need for change

11.2. Growth

11.3. Strategy

11.4. Management

11.5. Risk reduction

12. Long term success

13. Quality management

13.1. Six sigma

13.2. Total quality management

13.2.1. Features centrally the customer- supplier interfaces