Etude : 1 employé sur 3 souffre du stress de l"e-mail 13/08/2007 14:45 par Cédric B. | 13 commentaire(s) 13 nouveau(x) Selon une récente étude, plus d"un tiers des travailleurs souffriraient du " stress de l"email " car ils sont inondés de messages électroniques. EmailLa lutte pour faire face au déluge d"emails fatiguerait les équipes, les frustrerait et les rendrait improductifs, ont indiqué deux chercheuses des universités de Glasgow et de Paisley relayés par le Telegraph. Plus d"un tiers des employés - 34 % - ont déclaré qu"ils vérifiaient leurs boîtes entrantes toutes les 15 minutes et 64 % plus d"une fois par heure. Seulement, en surveillant l"activité logicielle réelle, il est apparu que les personnes étudiées regardaient beaucoup plus souvent leurs messageries qu"ils ne le pensent, certains employés atteignant même les 40 vérifications à l"heure. 28 % se sont par ailleurs dits qu"ils se sentaient " dirigés " par leurs boîtes email du fait de la nécessité absolue de répondre aux messages. Seulement 38 % se sont estimés assez détendus pour attendre une journée avant d"apporter une réponse à leurs interlocuteurs. Autre donnée de cette étude, les femmes seraient plus stressées que les hommes et se sentiraient davantage obligées de répondre aux emails que ces derniers. Karen Renaud, informaticienne de l"université de Glasgow, et la psychologue Judith Ramsay, de l"université DE Paisley, ont interrogé et étudié 200 individus pour établir ce rapport. Renaud explique : " L"email est quelque chose qui cause aujourd"hui le plus de problèmes dans nos vies professionnelles " et conseille donc à tous les salariés concernés par ce problème de s"allouer une durée quotidienne fixe pour s"occuper de leurs messageries électroniques. ********** Productivité : les emails en défaut 24/04/2005 15:37 par Deadaleus | 28 commentaire(s) 28 nouveau(x) Les emails et sms nuisent à la productivité ImageC"est à l"université de Londres que des chercheurs en psychiatrie ont découvert, non sans étonnement, que la réception / lecture d"emails ou sms provoquait une perte d"attention supérieure à celle engendrée par la consommation de cannabis entre autre ! D"après des études menées, les dérangements occasionnés par ces messages électroniques entrainent une perte de près de 10 points du quotient intellectuel du destinataire, soit deux fois plus qu"avec le cannabis. En parallèle, HP a réalisé un test sur près de 1 100 volontaires et les résultats sont stupéfiants, si j"ose dire... Près de 50% de ces derniers avouent répondre à leurs messages instantanément ou au plus vite. De plus, 1 personne sur 5 semble pouvoir sauter un repas ou un rendez- vous pour répondre ! Mais ce fanatisme a un autre revers : le cerveau se fatiguant de ces interruptions inopinées perd ainsi temporairement un peu de ses facultés mais concrètement celà signifie que le travail n"est plus aussi efficace et qu"il prend ainsi plus de temps. De ce fait, plus de 60% des personnes interrogées affirment répondre à des messages liés à leur activité professionelle depuis leur domicile ou leur lieu de villégiature. Cela ne fait qu"illustrer le phénomène de dépendance à l"email phénomène observé en particulier des utilisateurs de terminaux BlackBerry fabriqués par RIM... Ce qui leur a valu le surnom de "Crackberry" notamment par le PDG d"Intel. Notre société d"individualisme cultiverait-elle en parallèle un besoin vital de rester en contact permanent avec les autres " Ads by Google : Lien
Stanford University Study Explores Internet Addiction Statistics 7:30 am on October 22, 2006 | Category: Web Services, Internet www.jpg Over an eighth of American adults exhibit at least one sign of internet addiction, according to a recent study by Stanford University researchers. The study was based on a phone survey of 2,500 adults, two-thirds of which are regular internet users. Interviews asked whether these people tried to cover up non- essential internet use, let their personal relationships suffer, or had difficulty being offline for several days at a time. Each of these problematic behaviors drew a “yes” response from between 4% and 14% of respondents, and many of those surveyed pled guilty to all three. The Diagnostic and Statistical Manual of Mental Disorders, which psychiatrists use to diagnose mental illnesses, doesn’t currently recognize internet addiction as genuine condition. Many researchers, however, believe that this issue needs to be reconsidered, and that web “addicts” should be able to receive psychological help.
Internet Addiction May Be Form of Stress Management Internet Addiction May Be Form of Stress Management Mon Aug 26, 1:55 PM ET By E. J. Mundell CHICAGO (Reuters Health) - When the going gets tough, many stressed-out Web surfers go "cyberslacking," according to the results of a new study. Researchers say that a small minority of Internet users may spend hours online in a compulsive effort to avoid life"s anxieties. "Procrastination, low productivity, social withdrawal and relationship difficulties" were common among those spending an unhealthy amount of time on the Web, report researchers led by graduate student Richard Davis of York University in Toronto, Ontario. He presented the findings here Saturday at the annual meeting of the American Psychological Association. Experts estimate that only about 2% to 3% of all Web users fall into the category of "Internet addicts"-- individuals who typically neglect family and friends, lie about how much time they spend online, and mold their daily lives to fit their Internet use. In their study, Davis and his colleagues sought to determine the psychological role of Web use among individuals at high risk for addiction. He had 60 undergraduate students complete standard questionnaires measuring their amount of daily Web use, perceived stress, and personal coping styles. The Canadian researchers found that individuals with online habits suggestive of "problematic Internet use" were more apt to rely on "avoidant coping"--reacting to life"s stressors by simply turning to a distractor. Furthermore, individuals in danger of Internet addiction also tended to be nonassertive when faced with problems. For example, "if their boss has reprimanded them, instead of dealing with it head-on they will do it in non-assertive ways" such as complaining to others or simply avoiding thinking about the incident, Davis explained. Excessive, unhealthy Internet use appeared to combine nonassertive coping with avoidance-- something Davis described as "withdrawal coping." Excessive Internet use was also strongly linked to procrastination, suggesting that the Web is fast becoming a more interactive ( news - external web site) alternative to video games or bad TV. In the workplace, especially, this type of online procrastination is commonly known as "cyberslacking," resulting in "significant losses in productivity," according to the researchers. In fact, one 2001 study found 50% of Web surfers admitting that they spent about half of their online time avoiding more productive activities. And just what are hardcore Web users doing during all those hours online? "We know that the number-one thing people are looking at is online pornography," Davis said. "That"s a big distractor. Also engaging in online gaming (gambling), and chat rooms." While some addicts may be focusing on just one "distractor"-- pornography or online casinos, for example--others may split their time between these activities, chatting and more generalized surfing, Davis noted. The researchers found no differences between men and women when it came to the percentage of individuals showing signs of problematic Internet use, or their underlying psychology. Women are increasingly making up a larger percentage of Web users, Davis pointed out. "For young females, it used to be that young teenage girls used to come home and go to their telephone and talk all night to their friends. Now they are coming home and instant-messaging in a big way." But the Internet can also offer constructive, positive resources for stress relief, he said. For example, teens worried about approaching a member of the opposite sex may find the Web a more congenial space for tension-free conversation. And online support groups have for years been key in helping otherwise isolated individuals cope with sometimes overwhelming issues. According to Davis, "this highlights what the Internet does best--provides information and a medium for like- minded individuals to interact." ============================== "With every scientific advance, we grow closer to unlocking the mysteries of life and creation. But what have we gained if in the process, we lose our humanity. The most powerful thing we pass along to our children may not reside in the genes, but in the soul." The Outer Limits(Criminal Nature)
INTERNET ABUSE IN THE WORKPLACE: NEW TRENDS IN RISK MANAGEMENT Dr. Kimberly S. Young and Dr. Carl J. Case Associate Professors of Management Sciences, St. Bonaventure University Paper published in CyberPsychology and Behavior, 7(1), 105-111, 2004. ABSTRACT This paper empirically examines the effectiveness of emergent risk management practices that attempt to reduce and control employee Internet abuse and its potential for addiction. Over a six month period, fifty usable web-administered surveys were collected. Respondents ranged from human resource managers to company presidents. Data were stored in a database management system and analyzed utilizing statistical measures. Implementation levels of Internet use policies, management training, and clinical rehabilitation were examined and their level of perceived effectiveness to deter employee Internet abuse was evaluated. Organizational size and its impact on perceived effectiveness were also examined. This research will assist organizations in implementing effective corporate initiatives to improve employee Internet management practices. Limitations of the study and areas for future research are also explored. INTRODUCTION Employees who abuse Internet privileges have become a major concern among today’s corporations. According to a survey of human resource directors, approximately 70% of companies provide Internet access to more than half of their employees and recent statistics show that employee Internet abuse is on the rise. In a survey of 1439 workers by Vault.com, an online analyst firm, 37% admitted to surfing constantly at work, 32% surfed a few times a day, and 21 % surfed a few times a week (Adschiew, 2000). In a survey of 224 corporations by Websense, Inc., an electronic monitoring firm, 64% of the companies have disciplined, and more than 30% have terminated, employees for inappropriate use of the Internet (Websense, 2000). Specifically, accessing pornography (42%), online chatting (13%), gaming (12%), sports (8%), investing (7%), and shopping at work (7%) were the leading causes for disciplinary action or termination. In an online usage report conducted in 2000 by eMarketer.com, 73 % of U.S. active adult users accessed the Web at least once from work, 41% access the Web a majority of the time at work, and 15% go online exclusively at work (McLaughlin, 2000). The issue has become critical as organizations attempt to minimize productivity losses that result from such employee Internet abuse, which can represent billions in lost revenue (Stewart, 2000). Vault.com estimates surfing costs $54 billion annually in lost productivity (Adschiew, 2000). For instance, in the summer 2000, Victoria’s Secret posted a forty-four minute, mid-work day webcast. The broadcast had an estimated audience of two million viewers, costing Corporate America as much as $120 million. According to estimates by research firm Computer Economics, companies lost $5.3 billion to recreational Internet surfing in 1999. Computer Economics notes that online shopping, stock trading, car buying, looking for a new house, and even visiting pornographic sites have become daily practices for about 25 percent of the workers in U.S. companies that have access to the Internet in their offices. For example, after the peak of the Clinton‑Lewinsky scandals, ZDNet reported that industry experts estimated American companies lost $470 million in productivity to employees reading the salacious document online. Telemate.Net Software, Inc., a provider of Internet usage management and eBusiness intelligence solutions conducted a study on the problem of Internet abuse in the workplace (Business Wire, 2000). Telemate.Net Software surveyed more than 700 companies from a diverse cross-section of industries. Survey respondents included executives, senior Information Technology (IT) professionals, IT and human resource managers. Findings indicated that 83% of companies were concerned with inappropriate employee usage of the Internet and the resulting legal liabilities and/or negative publicity. Over 70% indicated that employee Internet abuse results in real costs to their companies in the way of additional network upgrades, lost productivity and slow network response. The concern about Internet abuse and the associated legal liabilities, negative publicity and excessive costs was consistent across industries, company size and job titles of the respondents. INITIAL CORPORATE RESPONSE New electronic monitoring companies such as Websense, Spector Pro, and Cyber Surveillance have emerged in response to the problem. Features such as logging Internet conversations, web activity, screen shot capturing, and keystroke monitoring are utilized to track employee Internet usage on a daily or weekly basis. According to a 2001 American Management Association (AMA) survey of 1627 managers, nearly 50% of companies monitor electronic mail, 63% monitor Internet use, and 89% monitor their employees in one way or another (Swanson, 2001; Vanscoy, 2001). The AMA notes that 74% of corporations used monitoring software (Seltzer, 2000). Moreover, the AMA estimates that 45% of companies with 1000 or more employees monitor electronic communications from workers (SR, 2000). The AMA in a 2000 survey found that approximately 38% of 2,100 major U.S. companies check their employee’s e-mail and 54% monitor Internet connections (Fox News, 2000). Of these organizations, 17% have fired employees, 26% have issued formal reprimands, and 20% have given informal warnings. A survey of 670 companies by carrier site Vault.com also examined Internet monitoring (Net Monitoring Survey, 2000). Results indicate that 41% of organizations restrict or monitor Internet use and four out of five employers surveyed stated they have caught employees surfing the Web for personal use during work hours. Only 14.7% report that personal Internet use is not tolerated. An Information Week research survey of 250 information technology and business professionals found 62% of companies monitor its employees web site use (Wilder, 2001). Approximately 60% monitor phone use, 54% monitor e-mail, and less that 20% monitor productivity of home-office workers. When abuse is detected, most often, employers have responded with job termination and dismissal as a means to deter employee Internet misuse. For example, The New York Times fired 22 employees in Virginia for allegedly distributing potentially offensive electronic mail (Associated Press, 2000). Xerox terminated 40 workers for spending work time surfing pornographic and shopping sites on the Web (AP, 2000). Dow Chemical Company fired 50 employees and suspended another 200 for up to four weeks without pay after an e-mail investigation uncovered hard- core pornography and violent subject matter (Collins, 2000). Merck disciplined and dismissed employees and contractors for inappropriate e-mail and Internet usage (DiSabatino, 2000). NEW TRENDS IN RISK MANAGEMENT While job termination may remove employees who abuse, it may create new problems with regard to increased levels of job turnover, poor employee morale, and open the door to a variety of legal liabilities (Young & Case, 2003). Recent trends suggest that lost productivity and potential corporate liability due to inappropriate Internet use can cost companies millions of dollars (Naughton, 1999). Employees may download illegal material such as copyright protected MP3 music files, pirated software, or child pornography via company computers that put the employer at legal risk. Employees may also upload illegal material to a company web server, illegally gain access to a network, or send out offensive e-mail to co-workers triggering sexual harassment claims in the workplace (Overly, 1999). Finally, a new trend has emerged under the Americans with Disabilities Act (ADA), such that employees fired based on Internet misuse, have in turn sued the company for wrongful termination based upon Internet addiction as a disability (Davis, 2003). Over the past few years, Internet addiction has gained significant credibility as a new clinical disorder (Greenfield, 1999; Morahan-Martin, 1997; Scherer, 1997; Young, 1998, 2000). Symptoms include a preoccupation with the Internet, increased anxiety when off-line, hiding or lying about the extent of on-line use, and impairment to real-life functioning. In particular, this research has argued that addictive use of the Internet directly lead to marital discord, social isolation, divorce, and most relevant to corporations, reduced work performance and job loss. Employers are now faced with how best to respond and provide necessary resources for those suffering from the disorder. Most of all, corporations are in greater needs of ways to protect themselves from potential lawsuits. According to the Society for Human Resource Managers, attorneys advise companies to write policies on e-mail and Internet use and electronic monitoring procedures (SHRM, 2002). They also advise employers to regularly alert employees that their online activities may be monitored and that inappropriate use may result in disciplinary action. A number of corporations rely upon Internet use policies to cut recreational use of the Internet and to mitigate legal liability regarding such misuse. For example, Websense, Inc. found that 83% of companies indicated they utilize Internet use policies in their survey of 224 corporations. Such Internet Use Policies set forth written guidelines on acceptable/ unacceptable Internet conduct and how violations will be handled. Anecdotal evidence has shown that government agencies from NASA to the CIA and Fortune 500 companies such as US Airways and Motorola have also explored the need for clinical and educational programs that address Internet addiction in the workplace (Young, 2002). Similar in nature to substance abuse prevention programs aimed at creating an alcohol-free and drug-free workplace, specialized management training programs have been suggested to educate supervisors on the dynamics of employee Internet abuse and its potential for addiction. Finally, and most recently, groups such as the Employee Assistance Professional (EAPA) have seen a significant increase in self-referrals from employees who feel addicted to the Internet (Young, 2003). Employee assistance professionals and human resource managers alike have argued that Internet use policies should rely less upon restrictive zero tolerance and provide greater flexibility on ways to help employees suspected of Internet addiction seek out treatment (EAPA, 2003). Early studies show that use of direct intervention in the form of rehabilitation for employees suffering from Internet addiction will reduce employee job turnover and improve overall morale within organizational settings (Young, 2001). Previous studies on employee Internet abuse have primarily been industry-driven and none have specifically investigated the use of rehabilitation as a means to deal with Internet abuse in the workplace. Therefore, this study examines the three new areas of risk management from Internet use policies, management training, and employee rehabilitation and their level of perceived effectiveness. The results will assist organizations in implementing effective corporate initiatives to improve employee Internet management practices. RESEARCH DESIGN The study employed a survey research design and administered a web-based survey developed by the authors. Prior research has suggested that Internet- based research studies have results comparable to postal-delivered surveys but can be administered more quickly (Case and Matz, 1998). Surveys were administered during the Winter of 2000-2001 and gathered company demographic profiles and addressed several relevant questions. What are current Internet use practices? What percentage of companies utilized each of the risk management strategies? Are strategies viewed an effective deterrent to curb employee Internet abuse? Is there a relationship between size of the company and perceived level of effectiveness? Although the surveys could be completed anonymously, 55% of the respondents included his/her name and electronic mail address in his/her survey response. Messages were converted from ASCII format into a computer-based database management system to improve the ease of tabulation. A program was written to summarize and filter data. In addition, respondent position (i.e., manager, president, and so on) was analyzed using word or thematic content analysis. Content analysis is a qualitative research technique that uses a set of procedures to classify or categorize to permit valid inferences to be drawn (Holsti, 1969; Weber, 1990). RESULTS Fifty-two surveys were collected during a six-month period but two surveys were discarded because respondents of incomplete data. As a result, 27 (54%) came from small firms (1-100 employees), 13 (26%) from medium-sized (101-500 employees), and 10 (20%) from large firms (over 500 employees). Respondents ranged from human resource mangers to company presidents; thirty-five (70%) identified himself /herself as a manager; seven as either a president or vice- president. Table 1 presents the current Internet use practices employed at corporations to obtain a profile of corporate cultures. Findings indicated that 60% of firms did not utilize electronic monitoring of employees, 36% did monitor, and 4% did not respond. 18% of firms employed zero tolerance with respect to employee Internet abuse while 82% did not. In terms of how firms handled situations of misuse, 34% had disciplined or fired an employee for abusing the Internet while 66% did not. Table 1: Current Internet Use Practices STRATEGY YES Responses NO Responses BLANK Responses TOTALS Monitoring 36% (18) 60% (30) 4% ( 2) 100% Zero Tolerance 18% ( 9) 82% (41) 0% ( 0) 100% Disciplined/Fired 34% ( 1) 66% (33) 0% ( 0) 100% Table 2 presents the level of implementation among the three risk management strategies. Results indicate that 50%, or half, of the organizations had instituted an Internet Use Policy and 50% did not institute such policies. Management training with respect to employee Internet abuse was utilized among 20% of the firms, 78% did not utilize training, and 2% did not respond. Lastly, rehabilitation of employees suspected of Internet addiction was the least utilized, with only 2% reporting the use of rehabilitation, or one form out of fifty, 96% did not utilize rehabilitation, and 2% did not respond. Table 2: Implementation of Risk Management Strategies STRATEGY YES Responses NO Responses BLANK Responses TOTALS Policy 50% (25) 50% (25) 0% ( 0) 100% Training 20% (10) 78% (39) 2% ( 1) 100% Rehabilitation 2 % ( 1) 96% (48) 2% ( 1) 100% Table 3 presents the level of reported effectiveness among the three corporate risk management strategies. Of the 25 firms that instituted Internet Use Policies, 40% found policies an effective deterrent to curb employee Internet abuse, 40% did not find policies to be effective, and 20% did not respond. Of the 10 firms that employed management training, 40% found management training to be an effective deterrent, 50% did not find management training effective, and 10% did not respond. The firm that employed rehabilitation as a means of dealing with employee Internet abuse found this approach to be effective. Table 3: Reported Effectiveness of Risk Management Strategies STRATEGY YES Responses NO Responses BLANK Responses TOTALS Policy 40% (10) 40% (10) 20% (5) 100% Training 40% (4) 50% (5) 10% (1) 100% Rehabilitation 100% (1) 0% (0) 0% (0) 100% Table 4 presents a breakdown of implementation based upon company size. Of the 25 companies that instituted Internet Use Policies, 36% came from small-sized firms, 36% from medium sized, 24% from large firms, and 4% did not indicate organization size. Of the 10 that employed management training to prevent employee Internet abuse, 60% came from small sized firms, 10% from medium sized, and 30% from large firms. The firm to utilize rehabilitation to address abusive or addictive use of the Internet came from a large sized firm, none from small or medium sized firms. Table 4: Implementation by Company Size STRATEGY SMALL (Under 100) MEDIUM (101 – 500) LARGE (Over 500) BLANK Responses TOTALS Policy 36% (9) 36% (9) 24% (6) 4% (1) 100% Training 60% (6) 10% (1) 30% (3) 0% (0) 100% Rehabilitation 0% (0) 0% (0) 100% (1) 0% (0) 100% Table 5 presents a breakdown of reported effectiveness among small firms. Of the 9 firms that instituted Internet Use Policies, 45% found policies an effective deterrent to curb employee Internet abuse, 45% did not find policies to be effective, and 10% did not respond. Of the 6 firms that employed management training, 33% found management training and 67% did not find management training effective. Rehabilitation was not utilized among small sized firms. Table 5: Effectiveness Rated by Small Firms STRATEGY YES Responses NO Responses BLANK Responses TOTALS Policy 45% (4) 45% (4) 10% (1) 100% Training 33% (2) 67% (4) 0% (0) 100% Rehabilitation 0% (0) 0% (0) 0% (0) NA Table 6 presents a breakdown of reported effectiveness among medium firms. Of the 9 firms that instituted Internet Use Policies, 22% found policies an effective, 45% did not find policies to be effective, and 33% did not respond. Of the single firm that employed management training, it was not found to be effective and rehabilitation was not utilized among medium sized firms. Table 6: Effectiveness Rated by Medium Firms STRATEGY YES Responses NO Responses BLANK Responses TOTALS Policy 22% (2) 45% (4) 33% (3) 100% Training 0% (0) 100% (1) 0% (0) 100% Rehabilitation 0% (0) 0% (0) 0% (0) NA Table 7 presents a breakdown of reported effectiveness among large firms. Of the 6 firms that instituted Internet Use Policies, 50% found policies an effective deterrent to curb employee Internet abuse, 33% did not find policies to be effective, and 17% did not respond. Of the 3 firms that employed management training, 67% found management training effective and 33% did not find management training effective. The firm that utilized rehabilitation found treatment efforts to be effective. Table 7: Effectiveness Rated by Large Firms STRATEGY YES Responses NO Responses BLANK Responses TOTALS Policy 50% (3) 33% (2) 17% (1) 100% Training 67% (2) 33% (1) 0% (0) 100% Rehabilitation 100% (1) 0% (0) 0% (0) 100% CONCLUSIONS AND FUTURE RESEARCH Of the three risk management strategies, Internet use policies were the most widely utilized (50%), management training was moderately utilized (20%), and rehabilitation of employees suspected of Internet addiction was the least utilized (2%). Among the firms, Internet use policies and management training were found to be moderately effective approaches (40% respectively) to curb or deter potential employee online abuse and rehabilitation was found to be an effective deterrent in the one firm which applied its use. According to firm size, management training was the most widely utilized mechanism to deal with employee Internet abuse among small firms (60%) compared to policies (36%) and rehabilitation (0%). Among medium sized firms, Internet use policies were the most widely utilized (36%), compared to training (10%) and rehabilitation (0%). Among large firms, training was the most widely utilized (30%) compared to Policies (24%) and the only firm to use rehabilitation was by one large sized firm. Upon further analysis, small firms found policies to be the most effective (45%) means to curb employee Internet abuse followed by training (33%) and rehabilitation was not applicable. Of the medium firms, again, Internet use polices was rated as the most effective deterrent (22%) compared to training (0%) and rehabilitation was not applicable. Among large firms, policies were rated as the most effective (50%) followed by training (33%) and rehabilitation was found effective in the case reported. Consistently, Internet use policies were found effective among firms, independent of organizational size, and policies offer an added benefit with respect to corporate liability to protect sizable organizations from potential lawsuits due to firings or dismissals resultant from Internet abuse. With new trends in the field of Internet addiction, employers should be encouraged to implement fair and appropriate policies to offset productivity losses caused by inappropriate use of the Internet, rather than imposing “zero tolerance” policies that alienate employees and leave the employer susceptible to litigation. Strategies that approach Internet abuse as an addiction have been known to decrease job turnover by allowing employees the opportunity to seek treatment as an alternative to job termination (Young, 2001). Initial outcome studies report that in some cases employees are able to return to former positions without incidence of abuse and in some instances, job redesign for the employee that removes contact with the Internet has proven successful (Young, 2002). By acknowledging Internet addiction within an Internet policies program and by providing information and resources for those who may be addicted to the Internet, an employer may help to catch a problem before it gets out of control. It may also be helpful to provide a sample self-assessment to make employees aware of the signs of Internet addiction. Furthermore, corporations that develop and implement such Internet use guidelines also need to educate employees about these company policies and clearly illustrate to employees their individual rights and responsibilities under these policies. Employers may then better utilize electronic monitoring and policy management software such as eMinder (Conqwest, 2003) to enforce these policies that will avoid the frustration and potential risks associated with miscommunication and misunderstanding of policies. The rapid reliance upon the Internet has future implications on employee Internet management, especially with the proliferation of mobile computing and wireless Internet appliances. For instance, Cahners In-Stat Group report the Internet Access Devices market (which includes personal computers, mobile telephones, and smart Internet devices) is expected to grow at an annual rate of 41.6% in units from 2001 to 2005 (Abdur-Razzaq, 2002). Mobile and wireless computing will make detecting incidents of abuse even more difficult for corporations emphasizing the need to utilize an array of risk management strategies to aid in detection and prevention. The limitations of this study are primarily a function of sample size and type of research. Even though responses were relatively equally distributed among organization size, a larger sample size would increase the robustness of results. The second limitation relates to the use of survey instruments. On-line surveys offer the researcher less control in selecting respondents. In addition, surveys provide less opportunity for the respondent to explain his/her responses and for the researcher to further probe answers. In this survey, reliability is increased because most respondents provided his/her name and electronic mail address. Thus, researchers have the ability to verify responses and further probe respondents, if necessary. Future research should be directed examining more organizations to strengthen conclusions. In addition, research needs to the conducted to further examine the interaction among traditional approaches, such as electronic monitoring and zero-tolerance policies with new risk management trends to determine what facets, if any, directly relate to increasing effectiveness. Specific to management training, dynamics in terms of depth and level of training should be evaluated to evaluate long-term outcomes and effectiveness. As rapid job turnover can undermine morale, especially among those workers who are using their Internet accounts properly, proactive training and rehabilitation over termination may be especially beneficial to organizations to increase employee job satisfaction, improve worker productivity, and reduce corporate liability. Overall, the current results and future research will guide organizations in improving employee Internet management, maximizing productivity, limiting risk, and minimizing abuse of the network resources. REFERENCES 1. Abdur-Razzaq, B. M. (2002). “Boom Times.” PC Magazine, Volume Twenty-One, Number Five, 30. 2. Adschiew, B. (2000) “A Web Workers.” NBC Nightly News, June 24, 2000. 3. American Library Association (2002). “Survey of Internet Access Management in Public Libraries.” http://www.lis.uiuc.edu/gslis/research/internet.pdf 4. Associated Press. (2000) “A Dow Chemical Fires 50 Over Offensive E-Mail.” CNET News. http://news.cnet.com/news/0‑1007‑200‑2372621.html July 28, 2000. 5. Business Wire. (2000). “A Landmark Survey by Telemate.Net Software Shows that 83% of Companies Are Concerned With the Problem of Internet Abuse.” July 31, 2000. 6. Case C. J., & Matz, L. 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(2002). “Advanced Risk Assessment and Treatment Approaches for Internet- Addicted Clients.” Workshop presented at the Employee Assistance Professional Association. November 22, 2002. * Young, K. S. & Case, C. J. (2003). “Employee Internet Abuse: Risk Management Strategies and Their Effectiveness.” Proceedings of the American Society of Business and Behavioral Sciences. Las Vegas. February 20, 2003. * [Top]
using non recommended sites, pornography, games
Symptoms - Internet Addiction Internet addiction is not recognized as a formal mental health disorder. However, mental health professionals who have written about the subject note symptoms or behaviors that, when present in sufficient numbers, may indicate problematic use. These include: 1. Preoccupation with the Internet: User often thinks about the Internet while he or she is offline. 2. Loss of control: Addicted users feel unable or unwilling to get up from the computer and walk away. They sit down to check e-mail or look up a bit of information, and end up staying online for hours. 3. Inexplicable sadness or moodiness when not online: Dependency on any substance often causes mood-altering side effects when the addicted user is separated from the substance on which he or she depends. 4. Distraction (Using the Internet as an anti- depressant): One common symptom of many Internet addicts is the compulsion to cheer one"s self up by surfing the Web. 5. Dishonesty in regard to Internet use: Addicts may end up lying to employers or family members about the amount of time they spend online, or find other ways to conceal the depth of their involvement with the Internet. 6. Loss of boundaries or inhibitions: While this often pertains to romantic or sexual boundaries, such as sharing sexual fantasies online or participating in cyber sex, inhibitions can also be financial or social. Online gambling sites can cause addicts to blow more money than they would in a real-life casino because users never actually see their money won or lost, so it is easier to believe the money is not real. Chat rooms can incite users to reveal secrets they would not reveal in face-to-face or phone conversations because of the same separation from reality. Also, addicted users are much more likely to commit crimes while online (e.g., "hacking") than non-addicts. 7. Creation of virtual intimate relationships with other Internet users: Web-based relationships often cause those involved to spend excessive amounts of time online, attempting to make connections and date around the Net. Loss of a significant relationship due to Internet use: When users spend too much time on the Web, they often neglect their personal relationships. Over time, such relationships may fail as partners simply refuse to be treated badly and break off from relations with the addicted individual.
What To Do If You Are (Or Fear That You May Become) Addicted To The "Net A Special Report By Morton C. Orman, M.D. Physician and author of The 14 Day Stress Cure, (c) 1996 -2007 M.C. Orman, MD, FLP. All rights reserved DISCLAIMER: THIS REPORT IS NOT INTENDED TO REPLACE THE NEED FOR COMPETENT PROFESSIONAL EVALUATION AND TREATMENT. IF YOU BELIEVE YOU HAVE A SERIOUS ADDICTION PROBLEM, YOU SHOULD CONSULT IMMEDIATELY WITH A PSYCHIATRIST, PSYCHOLOGIST, OR OTHER HEALTH PROVIDER. Dealing with Internet Addiction is no different than dealing with any other type of addiction. Whether you are addicted to heroin, gambling, cigarettes, sexual deviancy, or eating Milky Way bars, all addictions have certain basic elements in common. The purpose of this Special Report is to review some of these common elements, so you can see if they relate to your own situation. While all addictions can ultimately be cured, this is not always an easy or painless process. A high degree of commitment to breaking established habits is required, as are persistence, dedication, honesty, and self-compassion. A. Denial All people who are addicted (to anything) have some degree of denial. Without denial, most addictions would not have become established in the first place. Denial can take many forms. At the milder extremes, a person may believe "I can handle this problem whenever I decide to do so." The fact that one has a problem is at least acknowledged. At the other extreme, denial often takes the form of: "What problem? I don"t have a problem. You"ve got the problem, Dude. And besides, you"re beginning to tick me off!" Denial can sometimes be so strong that a person"s whole life begins to deteriorate, and they still maintain everything is "just fine." Jobs can be lost, marriages can dissolve, a person"s health can become affected, and all of these things (and more) can be present for some time before the person ultimately recognizes there is a problem to be solved. B. Failing to Ask for Help The second hallmark of most addictions is that people affected are very reluctant to ask for help. The mindset of most addicts is: "I can beat this myself." Addicts are often very proud individuals. Not only are they reluctant to ask other people for help, but even when they do, they don"t accept the advice of others easily. Another mistake most addicts make when they do decide to seek help is they ask the wrong kinds of people. Asking family members and friends is not often productive. You would think addicts would avoid asking people who have identical or similar problems themselves, especially if they haven"t been successful at dealing with them, but such is not the case. The best thing to do is to look for individuals or professionals who know how to cure addicted people. While these resource people are rare, you should keep looking for them. If you hook up with someone who claims to have this ability, look at your results and don"t hang around too long with this person if you don"t see yourself making progress. Keep looking for the right experienced helper and you will eventually find one that works well with you. C. Lack of Other Pleasures One thing that is true about most, but not all addictions, is they are often either the only or the strongest source of pleasure and satisfaction in a person"s life. People who become addicted often do so because their lives are not fullfilling. They can"t seem to find passion, enjoyment, adventure, or pleasure from life itself, so they have to invent these experiences in other ways. Whether such feelings come to them through gambling, getting "high," "tuning out," or becomming overinvolved with the Internet, their work, their hobbies, or anything else, there is often a lack of other pleasures that drive people (at least in part) to crave pleasure from their addictive behaviors. This becomes important when you try to end your addiction. If you try to eliminate your main source of pleasure in life without being able to replace it immediately with other sources of pleasure, it is doubtful you will be able to stay away from your addictive behavior very long. I remember one woman I treated for cigarette addiction, who claimed that she couldn"t bring herself to give up smoking even though she had successfully done so in the past and even though she sufferred no serious withdrawal symptoms when she did so. After a few sessions of counselling, we discovered that the main reason she was smoking was that her husband had totally dominated her and took away everything in her life that she considered "her own." The only thing he couldn"t take away from her was her smoking--it was the only area left she could claim as her"s. Before this woman was able to end her smoking habit, which she did, she first had to reclaim much of the "territory"--both physical and emotional--her husband had wrested from her. While this was not an easy process, and while it didn"t happen over night, she knew that she would never be able to relinquish the behavior of smoking if it remained, in fact, her only source of satisfaction. D. Underlying Deficiencies in Coping and Life Management Skills Addiction should never be viewed as a problem in and of itself. Addictions are much better viewed as a symptom of other underlying problems and deficiencies. This is why most addiction therapies are so universally unsuccessful. To cure most addictions, you must look beyond the addiction itself and deal with underlying deficiencies in coping and life management skills that have given rise to it. For example, people who become addicted to alcohol and other drugs usually have serious deficiencies in their life management, stress management, and interpersonal skills. Early on in life, they experience a great deal of pain and personal suffering that they can"t figure out how to deal with effectively. This drives them to seek external relief and comfort in the form of alcohol or other substances. As this pattern of behavior gets repeated over time, their bodies become physically addicted to the chemical substance, and the addiction then becomes even more difficult to end. The same is true for cigarette addiction. Many people find that smoking helps them cope with stress or keep their weight under control. Even if they are successful at beating the physical part of cigarette addiction, they often quickly return to smoking because they fail to improve their repetoire of coping skills. So if you are trying to deal with the problem of Internet Addiction, or any addiction for that matter, you should ask yourself the following questions: 1. What stress management skills or life management skills do I lack that led me to become addicted? 2. What problems in life do I have that my addiction helps me to avoid or to "solve." 3. What would I need to learn how to do in order to let go of my addictive behavior? 4. What "benefits" or payoffs am I getting from my addictive behavior? E. Giving in to Temptation Once you decide to eliminate an established addiction, there are certain requirements and pitfalls you must be prepared for. One of these is dealing with temptation. Whenever you try to stay away from something that previously gave you great pleaure, you"re going to be tempted to return to that behavior. Sometimes, the temptation may be very strong. But even if it is, you must be prepared to resist it. Temptation, in truth, is nothing more than a powerful internal feeling state (i.e., a desire). It is often accompanied by thoughts as well, that are designed to make you "cave in" and satisfy your intense internal cravings. You, however, are always much stronger than any of your internal thoughts, feelings, or other internal states. You have the power to consistently ignore or to choose not to respond to your thoughts and demanding feelings. Thoughts and feelings have very little power at all (even though many people mistakenly "feel" that their thoughts and feelings are much more powerful than they). Once you take on the challenge of dealing with any addiction, you will need to marshall your ability to successfully deal with temptation. If you don"t have a sense that you have this power to succeed, you can use your addiction as an opportunity to discover that you really do have this important capability. F. Failing to Keep Your Word In order to change any established habit, be it an addiction or not, you must be able to give your word to yourself and KEEP YOUR WORD NO MATTER WHAT HAPPENS. All behavior change involves deciding what actions are needed to break the established pattern and then taking those actions on a consistent basis over time. This is just another way of saying "you must give your word to yourself every day that you will do this or that or not do this or that. Then you must keep your word, no matter what happens around you or what temptations or seductive excuses you encounter." Many addiction treatment programs fail because addicts are not empowered to rehabilitate their ability to give and keep their word. Many addicts, experience has shown, are very accomplished liars. Their promises and statements to others often can"t be trusted. And their ability to keep promises to themselves is similarly impaired. Without the ability to give and keep your word, especially to yourself, you"ve got very little chance of curing any addiction. On the other hand, if you make this goal part of your overall game plan, you may be able to emerge from your addiction a stronger, healthier, and more trustworthy human being. G. Failing to Do What May Be Necessary Be very clear about this one important point: ALL ADDICTIONS CAN BE CURED AS LONG AS PEOPLE AGREE TO DO WHATEVER MIGHT BE NECESSARY. One reason most addictions appear to be "incurable" is because people shy away from the types of actions that are often neccessary. What types of actions are these? Well, they can be numerous, diverse, and highly specific for any individual. They might include any or all of the following (using Internet Addiction as an example): 1. Setting an absolute schedule or time limit for how much time you spend on the "Net. 2. Forcing yourself to stay away from the "Net for several days at a time. 3. Placing self-imposed computer "blocks" on certain types of services. 4. Setting an absolute policy for yourself of never signing on to the net at work (unless this is required for your job). 5. Establishing meaningful (but not harmful) consequences for yourself for failing to keep your word. 6. Applying these self-imposed consequences until you do regain your ability to keep your word consistently. 7. Forcing yourself to do other things instead of spending time on the net. 8. Resolving to learn how to derive other more healthy sources of pleasure in life to replace or even exceed the pleasure you got from being on the "Net. 9. Asking for help whenever you feel you are not being successful. 10. Avoiding people or environments that might encourage you to return to your addictive behavior. While these are not the only actions that may be called for, many of them will work for a majority of individuals. The point is that in order to cure an addiction, you"ve got to be willing to do things that may seem drastic or outrageous but not harmful to yourself or others. Several years ago, I learned about a weight loss counsellor who conducted very successful group weight loss programs for people who had failed miserably many times before. One strategy this counsellor used was both drastic and outrageous. She had every member of the group make a list of the three worst, most despicable, most morally bankrupt organizations they knew of. She then made each member of the group promise to donate $25 to one of the organizations on their list for every week that they failed to lose at least one pound. This strategy worked like a charm. But on their own, most members of the group would never have considered self-imposing such a powerful motivator. So if you have a history of failing to make any type of desired behavior change, all this may mean is that you weren"t willing to do what is necessary. All addictions (and other dysfunctional behaviors) can ultimately be cured. It"s just a matter of figuring out what specific actions will work (and will not cause you or others harm) and then executing those actions despite any thoughts or feelings you might have to the contrary. Failing to Anticipate and Deal With Relapses No matter how much initial success you have in eliminating an addiction, unintended relapses are just around the corner. Something unexpected might happen in your life or you might otherwise succumb to a moment of weakness. Good addiction treatment plans anticipate that such relapses commonly occur and prepare individuals to deal with them successfully. One thing they emphasize is that "relapse" is not synonymous with "failure." A relapse does not mean that you have failed in your efforts to cure yourself of an addiction. If you stay away from cigarettes for 3 months and then smoke again for two days in a row, you can view this as a "failure" if you want, or you can focus on the fact that of the last 92 days, you successfully abstained for 97% of them. That"s pretty good. The trick is to keep 2 days from becoming 5 days, or 5 days from becoming 10 days, etc. Here you will need a game plan to keep an occasional relapse from triggering a return to the addiction. Before you begin to work on curing your addiction, decide in advance what you will do once you are successful and suffer a minor relapse. Have an outrageous game plan in mind that you hope you will never need to use, but that you are committed to execute if the need ever arises. Then go into this "emergency mode" within 1-2 days of suffering a minor relapse. Include in your emergency game plan at least three powerful people you can call to give you strong support. Have several self-imposed consequences in mind, and apply them to yourself quickly before things get seriously out of hand. If you jump on these relapses quickly and effectively, and if you don"t beat yourself up for such minor regressions, you should be able to reestablish your cure plan. This Special Report was written by Morton C. Orman, M.D. It is being made available to the Internet community by The Health Resource Network, Inc.
http://jtc.colstate.edu/Vol4_1/Obrien/Obrien.htm An estimated 15% of the American population experiences Posttraumatic Stress Disorder (PTSD) in their lifetime. Those with PTSD have a higher probability of developing an addictive behavior as a means to cope with symptoms associ
Nouvelles pathologies : les addictions sans drogues (2) Dans un précédent article nous avons évoqué deux addictions courantes : le jeu pathologique et l’addiction sexuelle. Nous nous pencherons dans celui-ci sur d’autres dépendances : l’addiction aux jeux vidéo, à Internet et au travail, ainsi que sur l’addiction particulière que constituent les achats compulsifs. Toile et dépendance Nul ne peur nier les immenses facilités apportées par Internet dans le domaine de la communication, mais aussi dans celui du travail quotidien ou de l’apprentissage du savoir et des connaissances. Cependant un certain nombre de personnes dépassent cet objet « utilitaire » pour adopter une conduite addictive sans commune mesure avec un temps de connexion normal à Internet. Les cyberdépendants sont pour la plupart des individus qui cherchent à remplacer le réel par le virtuel : « l’Addiction Internet, peut déterminer la négation ou l’évitement d’autres problèmes de la vie courante «. (Dr Ivan K. Goldberg "Questions and Answers about Depression and Its Treatment"). Les cyberdépendants passent de nombreuses heures sur le net à la recherche d’une communication dans l’irréel et le virtuel, se détachant ainsi de la vie courante et réelle, devenant ainsi « accros » à un monde dans lequel ils se sentent plus à l’aise, réconfortés par la possibilité de vivre des aventures extraordinaires sans quitter leur bureau ou leur chambre. Echappatoire à la réalité, « L’Internet, offre tous les attraits d’un monde lissé, parfaitement poli, idéalisé, d’un cadre de vie stable, protecteur » (Inserm). Un certain nombre de psychiatres font un rapprochement entre les cyberdépendants et les alcooliques, tous deux étant des individus ayant des difficultés de communication avec autrui. N’oublions pas que dans le langage courant Internet est dénommé Web, qui signifie en anglais toile d’araignée, propre sans doute à attirer les « cybermouches » sans toutefois les dévorer, tout au moins physiquement ! Mais au-delà du désir de communiquer en permanence, notamment par l’intermédiaire du « Chat » et maintenant des « Blog », dialogues et journal littéraire des déculturés qui ont peu à peu, avantageusement remplacé la correspondance et l’autobiographie qui ont fait l’honneur de la littérature française (Madame de Sévigné, Chateaubriand…), mais aussi de nombreuses littératures européennes, on répertorie une nouvelle forme d’addiction, variante de l’addiction sexuelle étudiée dans notre précédent article. En effet, on peut y rattacher la « Sexualité Assistée par Ordinateur » (Philippe Spoljar, Nouvelles technologies, nouvelles toxicomanies ?), susceptible selon l’auteur « d’effacer les frontières entre masturbation et rapport sexuel ». P.Virilio qui préfère le terme de cybersexualité écrit de son côté : « on invente une perspective nouvelle, la perspective du toucher, qui permet une sexualité à distance, la télé copulation. […] aujourd’hui, à des milliers de kilomètres, je peux non seulement toucher avec des gants de données, mais avec une combinaison spéciale, je peux faire l’amour à une fille à Tokyo, ses impulsions m’étant transmises par des capteurs me permettant de faire jouir et de jouir moi- même ». On peut également rattacher au jeu pathologique, les jeux vidéo et les jeux sur la toile auxquels sont « accros » de plus en plus d’adolescents, mais aussi d’adultes conditionnés dès leur plus jeune âge à la passion de l’image et au son diffusés par la télévision sorte de baby-sitter moderne, substitut des parents occupés par leurs obligations professionnelles ou sociales. Téléphonomania Téléphonomania Provoquée par les nouvelles technologies, on ne peut passer sous silence l’addiction au téléphone portable ou « téléphonomania » : conversations interrompues par une brève séparation (à la sortie de l‘école ou du collège) et qui se renouent dès l’arrivée à la maison pour poursuivre pendant des heures un dialogue décousu. Ou encore ces phrases d’une banalité à pleurer saisies dans un TGV ou un TER : « il est dix- huit heures trente, je suis dans le train, j’arriverai dans un quart d’heure ». Ou bien encore ces consultations compulsives du téléphone portable à tout moment aboutissant de temps en temps à un dialogue hautement instructif : «C’est toi qui as appelé ? » - « Pas du tout » - Ah ! bon parce que j’ai entendu mon téléphone sonner, mais la sonnerie s’est tue tout d’un coup ; Je croyais que c’était toi. Excuse-moi tchao ! ». Dans notre monde contemporain, parler évite de penser et de réfléchir ; mais qu’avons-nous à faire de la pensée et de l’intelligence, toutes deux dépassées, nous sommes en vie pour consommer et faire la fête, le reste est obsolète et vieillerie. Ainsi nous sommes tous branchés actifs ou passifs dans le métro, le train, la rue, au restaurant, au cinéma dans les amphis… (tout rapprochement avec le tabagisme actif et passif étant valable). La fièvre acheteuse L’achat compulsif qui n’est pas une nouveauté a été amplifié par la possibilité d’achats on-line ou achat en direct. Certes notre société a mis au point grâce au marketing et à la publicité un nouveau type d’individu : le Consommateur. Ce comportement qui peut être identifié comme une envie d’acheter immaîtrisable peut être constant ou épisodique. Impulsif et irraisonné provoquant un fort sentiment de culpabilité lorsque les dépenses ont été ou non financièrement élevées. Mais ce peut être également un comportement de collectionneur, l’individu achetant régulièrement le même type d’objet (chaussures, livres, cravates, robes…). En outre, ce type d’achat peut-être aussi une « thérapie » contre une situation psychologique d’angoisse ou de tension (achats compulsifs de celui ou celle qui vient d’apprendre l’infidélité de sa compagne ou son compagnon, par exemple). Comme pour le jeu pathologique, les achats compulsifs peuvent mettre en danger l’équilibre financier de l’individu ou de la famille (on considère qu’il y a achats compulsifs et excessifs lorsqu’ils représentent plus du quart des revenus de la personne qui en est victime). Les workaholics Nous terminerons cette brève étude sur les addictions sans drogues par les fous du travail que les Américains ont surnommés les « workaholics » par analogie à la dépendance à l’alcool. Certes le nombre d’heures consacrées au travail ne détermine pas forcément une addiction. On peut être surmené au travail, mais tant que toute l’énergie de l’individu n’est pas uniquement consacrée au travail, tant qu’un déséquilibre ne se crée pas entre la vie professionnelle et la vie affective, familiale et sociale, on peut considérer comme « normal » le temps consacré au travail. Deux psychiatres, J.Adès et M. Lejoyeux indiquent que : « La frénésie du travail, qui peut aller jusqu’à l’épuisement, est en fait une peur foncière de l’inactivité, du libre cours laissé par le repos, aux sentiments, aux pensées, aux émotions que contient efficacement l’occupation ». Ce sont souvent des perfectionnistes incapables de déléguer la moindre tâche mais aussi emplis de la crainte de perdre du temps. Ce sont souvent de très fortes personnalités cadres supérieurs ou dirigeants d’entreprise. Cependant la plupart du temps le « workaholic » ne pourra mener son rythme de travail sur un long temps. Très rapidement des troubles psychomatiques vont apparaître l’empêchant de consacrer tout son temps au travail : troubles du sommeil, hypertension artérielle, ulcére gastro-duodénal, troubles cardio-vasculaires, etc. Ce bref tour d’horizon des addictions sans drogue nous démontre que l’homme risque d’être broyé par le progrès s’il n’arrive pas à trouver un équilibre certes difficile parmi toutes les sollicitations dont il est la cible et la victime. Henri Ramus Pharmacien
Let"s All Get ADD! What do coffee, cell phones, the Net, stress and sleep drugs have in common? You, silly By Mark Morford, SF Gate Columnist Friday, March 10, 2006 Printable Version Email This Article delicious del.icio.us digg Digg technorati Technorati reddit Reddit facebook Facebook slashdot Slashdot fark Fark newsvine Newsvine google Google Bookmarks (0) Georgia (default) Verdana Times New Roman Arial Mark Morford Mark"s Archives Subscribe to N&E Email Mark * Read this column before you die - 1,000 sights, 1,000 books, a f... 03/07/2008 * How to abandon your God - Is it OK to switch religions, change d... 03/05/2008 * How to hate Barack Obama - Right now, deep in the GOP dungeons, ... 02/29/2008 * How creepy do you want it? - The famously eerie tale of nine dea... 02/27/2008 No one is getting enough sleep. No one is getting enough sleep because everyone is so damned stressed. Everyone is so damned stressed because everyone has way, way too much to do and far too little time in which to do it. Everyone has way too much to do and far too little time in which to do it because modern technology has made us a thousandfold more accessible and more wired up and more media drenched and able to communicate in 157 different instant digitized ways, has given us entree to so much astounding information at so much faster and more unbearable rates that it has, in effect, compressed time into sweaty slippery little knots we are forever trying to untie as quickly as we possibly can even though we can"t. Slathered all over this is the fact that the Internet is a gorgeous wanton free-for-all of deliciously annoying distraction, porn and Instant Messenger and iTunes, eBay and Amazon and roughly one million blogs, RSS feeds and multimedia and movie trailers and the great time-sucking killer app of the 20th century, e-mail, and did I mention the porn and the music? It"s enough, verily, to give normally sane and balanced and disciplined people a serious case of attention deficit disorder, the inability to focus for any length of time on any one project at hand without the mind and the eye and the desire immediately jumping away to the umpteen other activities and ideas and fun bits your brain felt it was ignoring by trying to focus on one measly paltry thing. Is this happening to you? Are you not multitasking right now, calculating your to-do lists, answering your cell, text messaging your sister, reading this column, burning a new CD, thinking about sex, programming your Bluetooth, ordering some Astroglide online, processing 50 items at once? No? Something is wrong with you. In fact, I have no idea how I am getting through this column right now. It has taken me roughly 19 hours to complete the handful of paragraphs above because I keep checking e-mail and configuring my iTunes playlists and responding to my girlfriend"s IM messages and reading my colleague David Lazarus" trilogy of columns on the mad increase in sleep disorders and sleeping-pill intake in America. And the phenomenon is, as you might expect, disturbing and telling and just a little sad, but I didn"t have all that much time to dwell on it because I also felt compelled to watch nine new movie trailers on Apple.com ("Mission: Impossible III" looks just god- awful and someone really should slap Tom Cruise) and check the status of two eBay bids and read up on a new Aneros sex toy over at Blowfish.com and satiate a nagging question I had about a quote from "The Love Song of J. Alfred Prufrock" and read up on BushCo"s nefarious plans to bomb the crap out of Iran and did you know the newly redesigned Audi TT is coming out in April? This is why God invented coffee. Coffee is our national narcotic. Caffeine is time"s Viagra. It is no coincidence that the rise of the godlike Starbucks Corp. coincided almost exactly with the rise of the Internet and the cell- phone explosion and the dot-com boom -- that is, with the insane rise in instant communication and multitasking. Caffeine helps up keep up with the mad onslaught, even as it destroys our ability to calm the hell down and get some deep rest. Did you know caffeine has a half-life in the body of six hours? That if you drink a big cup around noon, half of its 80-100 milligrams of nefarious caffeine are still bouncing through your bloodstream by dinnertime, and by midnight you"ve still got a happy glob of the stuff slapping at your exhausted brain stem like an angry wife slaps her ex-husband? Do you wonder why we"re taking more and more sleeping pills and screwing with the body"s natural rhythms and entering a vicious cycle of artificially jacking up/calming down to the point of, well, exhaustion? Reminds me of Joshua Foer"s terrific piece over at Slate from May 2005 about his experience taking the prescrip amphetamine Adderall (normally prescribed for ADHD), just to see what it would do to him, just to see if he could, in fact, focus better and get more work done and imitate, to some pale degree, Jack Kerouac, who allegedly wrote "On the Road" in one insane brilliant nonstop stream-of-consciousness binge while jacked on so much Adderall-like amphetamines it would"ve choked a llama. The upshot: Except for the weird side effects and the numbing comedown and the various health hazards, Adderall worked, almost too well. Of course, digging out the link to Foer"s piece also enticed me to read Slate"s review of alarm clocks, which also led to Will Saletan"s thick science-over- morality piece on South Dakota"s hideous new abortion law, which in turn somehow pointed to a mention of the New York Times story about the new rash of "sleep- driving," about all the zombie-like people who are now getting into their cars after taking the sleep drug Ambien, which led me to the original NYT Ambien piece on the subject, which in turn flicked me over to the NYT Book Review, where I drifted in a literary haze until the sun shifted in the sky and the morning turned to afternoon and I realized I really needed to get back to work because the paragraph you just read took me about one hour and 13 minutes to complete. See? Adderall sounds perfect. Adderall is exactly what I need. I could write five columns in two days! I could get ahead and forget my rolling deadlines, for once! I could start my novel, make more progress on my essay collection, learn podcasting in Garageband, finally read that 400-page book on digital photography, get all the way through "From Dawn To Decadence" and still have time to learn about Japanese sake prefectures! Is this our national affliction? Our collective destiny? A nation of willful ADD sufferers, wired up and jittery and increasing unfocused even as we have more and more crap demanding our attention and even as we are increasingly unable to pause the chaos and sink into a moment and find some peace and actually feel the world around us? Because I have news: We have been misled. It is one massive lie, a great myth of modern American culture that the more you think, the more you multitask, the more you process and analyze and ponder and the more stuff whirling around your brain at any given moment, the smarter and more connected you are. It is, in short, a total crock. We equate deranged, caffeinated busyness with smarts, with success, when in fact the exact opposite is true. Just ask the yogis, the gurus, the healers of the past 5,000 years: It is actually when you calm the mind, clear things out, breathe deep and sleep deeper and clean out the toxins and the caffeine and the Ambien, that"s when real wisdom, real intuition comes your way. The rest is just, well, noise. Happy delicious annoying caffeinated sexy fun infuriating obnoxious unstoppable noise, but still noise. But not to worry. They"ll soon develop a pill to block that, too.
Does your BlackBerry stress you out? February 25, 2008 Tags BlackBerry Challenges Government IT Business Strategy work life balance C-Level Tools * Email * Print * Comment * Contact Author It"s time to admit that you are tied to your BlackBerry. You may be on vacation, but it"s on. You may be taking a nap on a Saturday afternoon, yet it is still by your side. It"s the reason that BlackBerrys have been called "Crackberrys." Perhaps every CIO ought to give it a second thought before handing out a BlackBerry to every IT employee. Do they really need it? Can they work without it? Blackberry addiction has caused problems both on the worksite and off. Maybe it"s stressing you out. Maybe it"s keeping your workers from giving 100 percent to their jobs. But there are some ideas that you can use to keep BlackBerry usage under control. In Canada, for example, Citizenship and Immigration Canada (CIC), a government agency, has issued a directive to employees banning them from using BlackBerrys for work related matters at night, during weekends and on holidays because workers" work/life balance is being thrown off balance. In Chicago, the general manager at the Sheraton Chicago recently cracked down on his own BlackBerry use. "If you really get addicted the way I was, it"s a problem," said Rick Ueno, general manager of the Sheraton Chicago Hotel & Towers. "I would wake up in the middle of the night to get a drink of water and have to check my messages. I"d check [the BlackBerry] at traffic lights and everywhere else." Ueno decided to retire his Blackberry because it was stressing him out. Now he finds that he is more creative at the workplace. It might be time to do your employees a favor. Make them at least partially BlackBerry free and see what happens at your workplace. And let us know if it works wonders for you or if your workplace is still the same pressure cooker it has always been. ****************** Produit du jour : BlackBerry Pearl 8120 à partir de 449.00 € (Smartphone) Le gouvernement canadien recommande la ""pause BlackBerry"" 04/02/2008 11:11 par Christian D. | 0 commentaire(s) 0 nouveau(x) Pour remédier au problème dit du CrackBerry, le gouvernement canadien recommande une "pause BlackBerry" chaque jour de 19 heures à 7 heures le lendemain. Drapeau CanadaL"accès en continu à sa messagerie par l"intermédiaire d"outils mobiles commes les smartphones BlackBerry est connu pour induire un phénomène qualifié de CrackBerry qui incite les utilisateurs à surveiller constamment leurs emails, à toute heure du jour et de la nuit, provoquant des situations de stress et une ingérence de l"activité professionnelle dans la vie personnelle. Pour tenter de remettre de l"ordre dans ces comportements presque pathologiques, le gouvernement canadien, par le biais du ministre de la citoyenneté et de l"immigration, a émis une directive demandant aux employés de ce ministère d"arrêter leur appareil en soirée jusqu"au lendemain matin, ainsi que pendant les week-end et lors des vacances. Il s"agit de rétablir l"équilibre activité professionnelle / vie privée, malmené par les nouveaux outils de communication. La "pause BlackBerry" instituée fait appel au bon sens et vise à réduire le stress induit par les sollicitations permanentes. Le stress par la mobilité, un sujet qui va faire parler de lui Car au-delà du problème du "pouce BlackBerry", cette tendinite touchant les plus gros utilisateurs de terminaux de messagerie, au point qu"il est possible d"obtenir des services de massage de la main dans certains hôtels de luxe, c"est un vrai souci de santé publique qui se profile. Si le phénomène n"existe que depuis quelques années, sur lesquelles on manque de recul, plusieurs voix, généralement du côté de la sociologie, commencent à s"interroger sur les risques et les conséquences de l"épuisement par le travail du fait de l"absence de coupure franche entre vie professionnelle et vie privée. A tel point que certains pointent du doigt la possibilité, à terme, que les employés se retournent contre leur employeur pour les avoir "enchaînés" au travail par le biais des appareils de communication, avec pour conséquence des pathologies liées au stress. Cet aspect, pour le moment encore peu documenté, pourrait devenir une question sensible dans les prochaines années. Ads by Google : Liens connexes
Executives Stress Positive Side of BlackBerry Addiction 6:30 am on September 15, 2006 | Category: Business, Mobile Devices, Cell Phones, PDAs blackberry.jpg Wireless voice and email devices such as the RIM BlackBerry are known to be highly addictive, but many business executives insist that this addiction to mobility is ultimately a positive thing. A recent study by executive recruitment firm, Korn/Ferry International (KFY), discovered that 80% of business executives worldwide are constantly connected to work through a laptop, cell phone, PDA, or other mobile device. Over a third of the 2,300 executives surveyed admitted that they spend “too much” time using their wireless communication devices, but 77% said that the devices primarily served to better balance work with their personal lives. Professional spokesman, Jim Craig, who participated in the survey, says that his BlackBerry has made a significant, and mostly positive, difference in his life. “It has helped me manage things without being the office all the time. I travel a lot, to South America, and I can use it there, in the street, or in New York,” Craig explained. “It has also made me much more efficient.” “Addicted? Some people have said that I am. It really is a part of my life now,” he went on to comment.
DECEMBER 20, 2004 STORY TOOLS Printer-Friendly Version E-Mail This Story WORKING LIFE/Commentary Take A Vacation From Your BlackBerry Gadgets may or may not boost productivity, but they sure boost errors and stress Marty Kotis is one of them -- the people of the handhelds. The CEO of Greensboro real estate development company Kotis Properties carries not one but two cell phones: a Bluetooth-enabled Motorola V710 and a Treo 600 (soon to be upgraded to a 650). That"s so he can talk on one while simultaneously checking and sending e-mail on the other. His green BMW 740 is equipped with two LCD screens mounted above the front and back seats so he can hold mobile videoconferences. On the bimmer"s backseat bulges his 50-lb. go-bag complete with a laptop, five external drives, an iSight camera, a digital camera, a digital video recorder, and a Bluetooth printer. At stoplights he downloads everything from aerial photographs of new site locations to songs like Over and Over by Tim McGraw and Nelly, which he plays wirelessly on his stereo through his iPod. "Sometimes people honk," Kotis says. In Tokyo they call them the oyayubi sadai -- the Thumb Generation. Here in the U.S., the multitasking mobs don"t yet have an official moniker. Instead they are known by their crackBerry thumb splints and their Treo trances, their faces glued to screens as the sounds of Ice, Ice Baby ringtones fill the air. Text messages are creating a new office shorthand: "Tx. Hi yu si on confcall 330$." (Translation: "Thanks. Why don"t you sit in on the conference call at 3:30?") In Congress, BlackBerries -- the ultimate in post-boom cachet -- have turned a slew of starched staffers into keyboard Cassanovas, "blirting" (flirting) across hearing rooms. CNBC anchor Alan Murray even confessed to viewers that he uses his handheld in church. There"s no doubt that the multitudes of gadgets, many of which claim most-lusted-after status on Christmas wish lists, have enabled us to be productive in ways we never dreamed. They also make us not so productive, like the time Omar Wasow, executive director of BlackPlanet.com, got an urgent text message during a high-level meeting that read: "Nicole Kidman with yoga mat in Union Square. Right now." The question, then, remains: Are these devices really delivering on their promise to heighten productivity? Can gadgets enable one employee to do the work of two? To those in academia who study our use of them, the answer is far from a resounding yes. The idea that gadgets always make us more efficient "is a scam, an illusion," says David Greenfield, director of the Hartford- based Center for Internet Studies. That"s because at their heart, gadgets enable multitasking. And a growing body of evidence suggests that multitasking can easily turn into multislacking. It also increases errors, short- circuits attention spans, induces air-traffic-controller- like stress, and elongates the time it takes to accomplish the most basic tasks by up to 50% or more, according to University of Michigan psychology professor David Meyer. At the same time, scrolling through e-mail during business lunches and punching out text messages during meetings can kick in our dopamine-reward system, says Meyer, unleashing a pleasure-inducing hit that for an estimated 6% of Internet users has become clinically addictive. Gadgets also trigger cognitive overload, says Harvard Medical School psychiatry instructor Dr. Edward M. Hallowell, contributing to a new epidemic he calls ADT: attention deficit trait. All that toggling back and forth "dilutes performance and increases irritability," says Hallowell, causing steady managers to become disorganized underachievers. "I"m not pro or con technology, but this is a challenge we"ve never faced before." As gadgets enable everyone to generate more and more work, raising the volume of material people have to process, the flywheel moves faster and faster. "At some point it becomes an insupportable loop," says Hamilton College anthropologist Douglas Raybeck. We aren"t built for "continually processing a great mountain of information." Thus signs of sanity are emerging: the Quiet Car on Amtrak. The buzzing "manner" mode on phones. Teenagers throwing cell-phone-free, no-text-messaging- allowed parties. As with all things technological, perhaps it"s time for the executive class to take yet another cue from them.
From The Times Click here to find out more! August 23, 2006 Don"t let the boss get you hooked on BlackBerry . . . ... or you might lose for ever the ability to switch off, shut the office out of your mind and relax By Alan Hamilton THE BlackBerry can be as addictive as hard drugs, so it’s best not to take it on holiday with you, a US study suggests. We are not talking here of the succulent fruit of the English hedgerow, but of the wireless hand-held electronic gadget that allows you to send and receive e- mails anywhere in the world, from the depths of Disneyland to the beaches of Tahiti. In a study soon to be published in American academic journals Gayle Porter, professor of management at Rutgers University business school in Camden, New Jersey, foresees the day when workers will be able to sue their employers for insisting that they stay in touch with the office at all times. “The fast and relentless pace of technology-enhanced work environments creates a source of stimulation that may become addictive,” Professor Porter says. In other words, if you set off on holiday with your BlackBerry, laptop and mobile phone, you may lose forever the ability to shut work out of your mind and relax. Although she does not mention him by name, Professor Porter may have had Tony Blair in mind, frolicking with his family in Barbados with every conceivable means of communication at hand to help President Bush to run the world. Related Links * Unleash the hidden internet * Vodafone and Palm to launch BlackBerry rival * BlackBerry sells a million in three months “Information and communication technology (ICT) addiction has been treated by policymakers as a kind of elephant in the room; everyone sees it, but no one wants to acknowledge it directly,” the professor says. “Owing to vested interests of the employers and the ICT industry signs of possible addiction — excess use of ICT and related stress illnesses — are often ignored. Employers rightfully provide programmes to help workers with chemical or substance addictions; addiction to technology can be equally damaging to the mental health of the worker.” This equates with other research published yesterday, which suggests that half of BlackBerry users would find it a matter of concern if they were parted from their device, and one in ten would be devastated. More than a third said that they would feel more stressed if they had to leave the office without it, and just over two thirds felt that the device improved the way they were perceived by clients, according to the research, which was conducted by T-Mobile. In all, 90 per cent of BlackBerry users described it as a business lifesaver. The addiction study, coauthored by Nada Kakabadse, professor of management and business research at the University of Northampton, suggests that the time may come when employers face legal penalties for insisting that staff stay in constant contact with their offices. “It may be unfeasible to regulate how much people use technology,” the study says. “However, it is reasonable to imagine a time when policymakers recognise the powerful influence of employers that sometimes results in harmful excess among the workforce. The pressure for using technology to stay connected 24/7 may carry employer responsibility for detrimental outcomes to the employees.” The researchers cite tobacco litigation in the US as to how the law and legal strategies evolve over time to find harm. Those who had paid the health penalty of cigarette smoking began their legal crusade against the tobacco companies in the 1950s, but it was not until the 1990s that they began to find success. “If people work longer hours for personal enrichment, they assume the risk. However, if an employer manipulates an individual’s propensity towards workaholism or technology addiction for the employer’s benefit, the legal perspective shifts,” the study says. “When professional advancement — or even survival — seems to depend on 24/7 connectivity, it becomes increasingly difficult to distinguish between choice and manipulation.” The researchers say that they know of no cases in which employees are suing for undue electronic slavery, but they urge all workers to leave the gadgetry at home when they set off on holiday, and let the office ring, and ring, and ring . . .
Cell Phones and PDAs Are Disrupting Family Life Posted on: Sunday, 11 December 2005, 09:25 CST Job-related calls are stressing out working couples, study finds HealthDay News -- Cell phones and pagers, part of the technological revolution that was supposed to liberate everyone, is tethering people to their jobs to an unprecedented degree, to the point where family life is suffering. That's the unsettling conclusion of a new study that found the increased use of these communication commandos is bringing job worries home, stressing out the family lives of men and women alike. The study limited the blame to cell phones and pages, and not computer-based communication such as e-mail. Cell phones and pagers were linked to increased psychological distress and reduced family satisfaction for both sexes. But only women experience the opposite effect -- home problems and worries intruding into their work life as cell phones and pagers keep them on call nearly 24/7, the study found. The research, by University of Wisconsin-Milwaukee sociologist Noelle Chesley, appears in the December issue of the Journal of Marriage and Family. GA_googleFillSlotWithSize("ca-pub-5440138744487553", "News_Main_300x250", 300, 250); "The use of cell phones and pagers was linked to increased distress and a decrease in family satisfaction over time," said Chesley, an assistant professor of sociology. "There is clearly a link between using the technology and experiencing increased access." For the study, Chesley interviewed working couples over two time periods -- from 1998 to 1999 and again from 2000 to 2001. She found that between the interview periods, the use of cell phones and pagers decreased family satisfaction and increased distress and negative work-to-family and family-to-work spillover. "These technologies are linked to negative experiences and feelings from the workplace spilling over into the home," Chesley said. "We are becoming more accessible, which is letting in more of the bad than the good." "Women get kind of a double whammy," she added. "For women, in addition to having a lot of this stuff from work spill over into home life, they get the opposite. There is also a lot of negative stuff from home spilling over into the workplace." Chesley thinks that better management of cell phone use is needed to reduce the stress effect she uncovered. Perhaps employers and employees should set limits on reaching each other to allow time for more positive family interaction, she suggested. "The question is, are these technologies helping us or hurting us in our daily life," Chesley asked. "The results of this study indicate that technology may not be so great." One expert thinks the findings support the idea that cell phones are changing culture -- and not necessarily for the better. "These findings seem to support my intuitions about how cell phones affect our daily lives -- blurring boundaries between work and family life because of increased accessibility," said Tate Kubose, a cognitive scientist at the University of Illinois Beckman Institute for Advanced Science and Technology. "They also support the notion that we should really appreciate our women more, as they seem to shoulder a lot of the burden, even in marriages where both spouses work," he added. More information To learn more about technology and stress and how to manage it, visit the International Stress Management Association. Source: By Steven Reinberg/HealthDay
Etude : des techniciens informatiques stressés et anxieux " 12/03/2007 13:54 par Cédric B. | 13 commentaire(s) 13 nouveau(x) Selon une récente étude, de nombreux techniciens des secteurs informatiques et technologiques sont sujets à une anxiété récurrente. InformatiqueD"après nos confrères d"Infoworld relayant ce rapport de TechWeb Network Research ( Infoworld en fait partie ) pour le compte d"Optier, fournisseur d"applications de gestion de transactions pour entreprises, la faute revient à la complexité des infrastructures informatiques et à des objectifs peu clairs imposés aux employés de ce secteur. Selon le compte-rendu du cabinet, les professionnels du monde de l"informatique sont anxieux, peut-être même plus que ce que certains pensent à propos de leurs collègues. L"étude annonce que plus de deux managers sur trois restent éveillés jusque tard dans la nuit à cause de leur travail, et 75 % admettent des problèmes d"anxiété concernant par exemple la performance des applications. Menée auprès de 272 managers informatiques s"occupant de divers applications et systèmes, cette étude révèle que 25 % des interrogés ont rapporté des problèmes physiques qu"ils pensent être le résultat d"un stress. Sont cités des nausées, des maux de tête, des migraines, des élévations de rythme cardiaque, des spasmes et autres tensions. Et même des cauchemars... Devant ce bien triste constat, Terry Beehr, professeur de psychologie de l"Université du Michigan et chercheur ès problèmes de stress, " les personnes travaillant dans l"informatique ont souvent des emplois avec de nombreuses responsabilités et ce pour de nombreuses raisons. (...) Si l"infrastructure informatique tombe en rade, de nombreux autres secteurs ne peuvent plus travailler ". Etant donné la nécessité de l"informatique aujourd"hui, le personnel serait donc soumis à de fortes pressions une grande partie du temps. " L"infrastructure informatique, c"est 24h/24 et 7j/7, à laquelle on peut combiner des charges de travail considérables et des tâches qui doivent être réalisées rapidement ", ajoute t-il. En outre, les techniciens reçoivent souvent " de multiples questions et de demandes de la part de plusieurs services différents " et notamment de la part de personnes qui " ne pensent pas comme vous " explique t-il. Ainsi, la moitié des managers informatiques ont indiqué recevoir 20 emails et/ou coups de téléphone pour une panne de service. 80 % ont indiqué recevoir plus de 50 emails ou appels téléphoniques pour une simple panne. Selon Infoworld, du fait même qu"ils endossent quelque part les responsabilités des autres, les managers informatiques sont donc à mettre au même niveau que les pilotes de lignes ou les contrôleurs aériens, même si ces derniers ont des responsabilités " extrêmes " car des vies sont en jeu, souligne néanmoins Beehr. D"après le professeur de psychologie, " la technologie est supposée faciliter la vie, mais pour ceux qui y travaillent, c"est quasiment mission impossible ".
unprotected wi-fi networks
loss of computer/ loss of data