Usability of Interactive Applications
by Davide Bolchini
1. Quality of Communication
1.1. people who communicate
1.2. people who make use
1.3. access tools
1.4. content and services
2. design dimensions
2.1. content
2.2. information architecture
2.3. navigation/interaction
2.4. semiotics
2.5. graphics/layout
2.6. operations/transactions
3. ISO-Definition
3.1. users
3.2. contexts of use
3.3. goals
3.4. design characteristics
4. Evaluation
4.1. Inspection
4.1.1. MILE+
4.1.1.1. scenario-based inspection
4.1.1.1.1. user profile
4.1.1.1.2. user goal and tasks
4.1.1.2. technical inspection
4.1.1.2.1. heuristics library
4.1.2. expert reviewers
4.1.3. experience-driven
4.1.4. method/protocol-driven
4.2. User Testing
4.2.1. recruiting users
4.2.2. tasks
4.2.3. observation
4.2.4. usability lab
4.3. Scenario-based
4.4. Heuristics-based
4.4.1. Nielsen's generic heuristics
4.4.2. principles of good design