SBS SDM Induction
by Alun Territt
1. People
1.1. Personal
1.1.1. Cover in 1-1
1.2. Team
1.2.1. Stretches for individuals in your team
2. Key Assets
2.1. Documentation
2.2. Internal Team Processes
3. Service Operations
3.1. Service Review
3.1.1. What reports produced
3.1.2. What reports\insights used
3.2. Key Risks & Issues
3.2.1. Ageing solutions?
3.2.2. Internal constraints \ challenges
3.3. Key Support Needed
3.3.1. Escalation
3.3.2. Financial
3.3.3. Collaboration
3.4. Opportunities
3.4.1. Leveraging others
3.4.2. Incremental Service
3.4.3. Service Delivery
3.4.4. Process Improvement
4. Service Understanding
4.1. Learn Services
4.1.1. GSM to CMDB Review
4.1.2. What is in SAR
4.1.3. Anything else...?
4.2. Understand Service Breadth
4.2.1. What does service mean
4.2.2. What is the SBS value add
4.2.3. What are our measures of service
4.2.3.1. KPI
4.2.3.2. Monthy Scorecard
4.3. Financials
4.3.1. People Distribution
4.3.2. Service Costs