Introduction

1. Main Topic 1 / Civility

1.1. Introduction/Definition

1.2. Online Civility in the Classroom

1.3. Incivility in the Online Class

1.4. How Instructors view Incivility

2. Main Topic 2 / Netiquette

2.1. Introduction/Definition

2.2. Rules of Netiquette

2.3. Managing Emotions

3. Main Topic 3 / A Need for Virtual Emotional Intelligence

3.1. Using Appropriate Language

3.2. Improving

3.3. Being Concise