Negotiation Skills

1. Stages of negotiation

1.1. a) PREPARATION : when and where the meeting will takes place . limited time-scale .

1.2. b) DISCUSSION : questioning , listening and clarifying .

1.3. c) CLARIFYING GOALS : goals , interests and viewpoints of both sides .

1.4. d) NEGOTIATES TOWARDS A WIN-WIN OUTCOME : both sides have gained something positive through the process and feels their points has been considered .

1.5. e) AGREEMENT : understanding of both sides viewpoints and interests .

1.6. f) IMPLEMENTING A COURSE OF ACTION : strategic thinking and action planning .

2. Process of compromises or agreement is reached by avoiding any argument and dispute. This skills takes place in different opinion , individual needs , aim , interests and differences in background and culture

3. Negotiate vs Compromise

3.1. negotiate : bargain with another to seek for agreement

3.2. compromise : act of reaching such an agreement

4. Elements : a) ATTITUDES b) KNOWLEDGE c) INTERPERSONAL SKILLS

5. Win-win Outcome : i) focus on maintaining the relationship ii) focus on interests not position iii) generates variety of options iv) aim for the results to be based on an objective standard

6. Strategies

6.1. YIELDING

6.2. COMPROMISING

6.3. COMPETING

6.4. PROBLEM-SOLVING