Pg 13, Dorbin.
Pg 14, Dorbin
Types of Problems, Workplace, Rhetorical
Hadbook of Technical Writing, 9th edition, Contnts by Topic
Toyotas Audience is the Masses, so they have to think about how and what they delivered with regards to the gas peddle recall.
The look of the doc can affect the writers credibility. Font, color, style, layout...
"Information gathered on forms can be sensitive or personal, so make sure to present questions in a way that is not invasive or illegal." (Handbook of Technical Writing, pp. 218)
Graphics & Imaging Software
Desktop Publishing Software
Ethics & Electronic Communication
Language, how they interpret, How they read / how we write the doc
Technology, Do they have the same tech we have, Commonly used tech / asses reliability
Education, Literary knowledge of the other country, Common Knowledge (what is important to them), Their Learning style vs. Our learning Style
Politics & Law, Import/export trades issues?, Legal issues? trademarks, copyrights..., political tradtions
Economics, They might think some thing are important (flashy cars) while you might think that it is frivolous.
Society, Age, Etiquette, Family & Social interaction
Ask questions about the person or group to better the relationship
Use the translator, they most likely know the language and even better, the culture!
Handbook of Technical Writing - pp 568, Word Choice, being precise instead of vague is important. And in my opinion even more important when translating.
Think before you translate. Remember to think about the terminology, clarity, cultural and Rhetorical differences, and the design of the doc. NOT all of us write from left to right and some languages take up more space.
Localization (translate for a local audience), Localize a product, sell it better
McDonalds and the Meatless big mac.
Verbal Communication, Like my grandfather used to say," Speak clearly and enunciate.", Body language adds meaning
See preparation in the Handbook of Technical Writing pp 389
Confirm your purpose, What should the doc accomplish?, What do readers do when they are finished, What info should the doc convey
Analyze your audience, Level of education, Level of expertise, Cultural differences, Attitudes & Expectations, Context
Gather info / Develop Ideas, Talk with others, listen, freewrtie, cluster method (brainstorm)
Organize you info, Purpose & info, Logic & Ethics
See Methods of development in the Handbook of Technical Communication pp 329
Sequential (in order)
Chronological (in order related to time)
Order of importance (increasing or decreasing order...save the best for last)
General / Specific (general background before a specific or specific before general info.)
Division (break it up!)
Classification (group according to similarities)
Cause & effect (relationships between events...plausible not definite)
Comparison / contrast (compare proposals)
Spatial (describing space with or without visuals)
Parts of the Document (front matter, the bod, end matter) see pp 187 Dorbin for full list
Non linear Process, Drafting the body, Drafting the conclusion (Draft before the intro), Draft the intro, Purpose / objective, purpose, instruct, report, modivate, Scope (Scope of Work included not included), Statement of the problem (organize and list it in the intro., Summary - get the key info wether the reader reads it or not.