Angry at computers

1. lots of excuses for why goals have not been achieved (sickness, time, equipment)

1.1. set a goal, a time to achieve by, make a note of it, let them know close to review time what the goal was and how much you are looking forward to seeing what they have achieved.

2. always blame the computer for their own mistakes

2.1. go over the steps and if you can identify what one they are missing out then get them to make a note of it

3. the computer never does what they want it to do

3.1. go over the steps and if you can identify what one they are missing out then get them to make a note of it

4. uses the computer because they have to

4.1. find something they are interested in and find sites on that subject

5. have no patience with computers

5.1. keep calm when talking about computers, don't agree with what they say, just appear sympathetic

6. gets frustrated easily

6.1. keep calm yourself, go through the steps, if it is too difficult, try something else, try to recognise the signs when it is not going to work

7. doesn't listen

7.1. speak carefully and slowly, get them to repeat the instruction, get them to explain what they have to do

8. believes the computer should be able to do a certain task (even if it is impossible)

8.1. if necessary carefully describe the limitations of computer, maybe come up with another solution

9. monopolises your time

9.1. give as much time as you can, be aware of others who need your time, tell them you will be back as soon as you have...