Tech Leadership
by Dhruv Gami
1. finance
1.1. Budget
1.1.1. Set and defend budget
1.1.2. Expense approval
1.1.3. Ensure actuals don't exceed budget
2. hr
2.1. hiring
2.2. training
2.3. firing
2.4. exploration
3. infrastructure
3.1. on prem
3.1.1. Security and access related
3.2. cloud
3.3. networking
3.4. communications
3.4.1. Email and calendaring
3.4.1.1. Exchange
3.4.1.2. Google Apps
3.4.1.3. Office365
3.4.1.4. Zoho
3.4.2. Telephone
3.4.2.1. VOIP system
3.4.2.2. POTS lines
3.4.2.3. Mobile
4. Project Management
4.1. Project management
4.2. Scope management
4.3. Expectations management
4.4. Communication
4.5. Issues management
4.6. Post production support
4.7. Roadmap and scheduling
5. events
6. communication
6.1. status reports
6.2. share vision
7. relationship management
7.1. vendor management
7.2. peer colleagues
7.3. senior mgmt
8. legal
8.1. Contracts
8.1.1. Review contracts
8.1.2. Establish reasonable and safe contract terms
8.1.3. Ensure compliance with committed terms
8.1.4. Negotiate terms to be beneficial for organization
9. customer service
9.1. Helpdesk / IT Support
9.1.1. Onsite
9.1.1.1. Laptop / Hardware issues
9.1.1.2. Operating System issues
9.1.1.3. Updates/Upgrades
9.1.2. Remote
9.1.2.1. Application issues
9.1.2.2. Configuration related items
9.1.2.3. Setup of new applications
9.1.2.4. Access and permissions related