Garrett Dimon is the designer-developer-superman behind Sifter, a lovely way to track issues, bugs, and support queries. Garrett is SchnitzelConf-eriffic because: He's the gutsiest single founder we know.
Going it Alone - Staying sane as a solo founder, Sifter, available 24/7 - can be stressful, Having a Dog helps alot, had some startup capital, longtime friend, never saw product until it was in beta, 2003 Dream, End of 2007 Quit, End of 2008 Beta, Very end of 2008 Launch, Mid 2010 Full Time, Tough time being a one man show, customers need access all the time, What it's really like, Learn to MultiTask, a good day is only slightly chaotic, know the diff. between urgent and a request, Stay focused, You're the only bottleneck, Ease of cohesiveness, Learn new things, welcome to the discomfort zone, in the short term, this will slow you down, ultimately - you're on top, eventually you will need to spend $$ to bring in help, hence the need to charge!, Support is your feedback loop, Rarely convenient. Always useful., Sometimes this will drag you down, But keeps you focused on what needs doing, Set Expectations, For customers' sake and yours, No need to answer emails in the middle of the night, the customer does not care if email is answered in 1 hour, or 1 day., People are a lot more understanding than you think., Set yourself up, nothing beats automation and remote administration, have fun with it!, helps with bringing people (staff) onboard, Get mobile, problems don't/won't wait for you to be at your desk, You can work from anywhere in the world, Don't Worry, Emergencies rarely are., Just let things go, dont let it drag you down, When there's a bug and it's being fixed, people are incredibly understanding, Invest in monitoring, monitoring tools are the new co-founders, when things go wrong - you want to know about it, preferably beforehand, Think Long Term, Rome wasn't built in a day, take breaks, spend time with friends and family, a good way to measure if you're working too hard., Reach Out, Other founders are virtual support groups, Other founders have faced the same problems, Take Care of Yourself, Remember, you're the single point of failure., If you get sick, you're entire business is sick, don't answer emails while sick, Friends and Family Rule, They are the next best thing to co-founders, burn out is even more difficult to overcome, Prepare for bad days, Just pick yourself up, get a dog!, we're not building spaceships, it's not as bad as you think, Celebrate all the small things, Celebrate, All work and no play..., Questions for Garrett, How has pricing changed over time?, I want to drop the cheap stuff, I'd rather have half as many customers, but charge more, What would you tell yourself (Time Machine included), everyday was "how do i balance a reg. job, and answer support emails in a timely fashion?", The world won't end