Mobile devises/wireless revolution on communication in organizations BY ERIN, EST...

1. Contact

1.1. Able to reach employees anytime anywhere

2. Types of devises

2.1. Phone calls

2.2. Skype

2.3. Facetime

2.4. Wechat

3. Customer service

3.1. Call center

3.1.1. Advice/Information from experts

3.1.2. Enables employees to deal quickly & effectively with inquiries

3.1.3. Customer satisfaction

4. Collaboration

4.1. Possible for employees to work with colleagues and join meetings

5. Service data

5.1. Employees in the field

5.1.1. essential data, access database

5.1.2. engineers can have equipment service records and equipment data

6. Sale Support

6.1. Up-to-date information on sales or problems

6.1.1. Easy transmission of orders