Cutting Down the Wait Times
by Jazmin G
1. Identify the problem
1.1. The Problem is the long wait times and disorganized lines
2. Gather Information
2.1. Other stores may have associates directing customers where to go.
2.1.1. Other stores may offer the customer to sit while waiting
2.1.1.1. Investigate the cook time and order time of each customer
2.1.1.1.1. Have an employee greet the customers and let them know the wait time
3. Evaluate Evidence
3.1. Analyze business transactions and customer satisfaction through a survey
3.1.1. Ask the customer if they are happier when they can sit while they wait.
3.1.1.1. See if the cook time can be decreased by making things that sell very well ahead of time
3.1.1.1.1. Ask the employees feedback
4. Consider alternatives and Implications
4.1. There may be higher costs to have associates greet and direct the customer
4.1.1. It would increase the customer experience to spend the extra on more associates to greet and direct the customer
4.1.1.1. Some people may not see the lines on the floor while others may appreciate them