1. Example
1.1. SBD
1.1.1. Option 1
1.1.1.1. IT Service Desk Support/Gold cho 320 User
1.1.1.2. IF/RouterSw/20/Basic dành cho distribute & Access SW
1.1.1.3. IF/RouterSW/Platinum/2/CoreSW
1.1.1.4. IF/DelicateServer/Platinum/4/2xESXi/2xERP
1.1.1.5. IF/Firewall/Basic/2xFirewall
1.1.1.6. IF/DelicateServer/Basic/8/x8VM
2. Managed IT Services
2.1. 1. IT SERVICE DESK SUPPORT
2.1.1. Range of Service
2.1.1.1. Level 1 to level 3 incident management
2.1.1.2. From standard bussiness hours to 24x7
2.1.1.3. Reactive support, via telephone, remotely or on-site
2.1.1.4. Flexible cover on infrastructure covering hardware break/fix and dedicated spare part
2.1.1.5. Guaranteed response times and detailed Service Level Agreements
2.1.2. Staff
2.1.2.1. A dedicated IT Onsite/Remote Support
2.1.2.2. Shared Engineers/Expert resources “Level 2 & 3 Support”
2.1.2.3. A dedicated Service Delivery Manager (SDM)
2.1.3. Packages & Features
2.1.3.1. Silver
2.1.3.1.1. Features
2.1.3.1.2. Price:
2.1.3.2. Gold
2.1.3.2.1. Features
2.1.3.2.2. Price
2.1.3.3. Platinum
2.1.3.3.1. Features
2.1.3.3.2. Price
2.2. 2. INFRASTRUCTURE MANAGEMENT
2.2.1. Range of Service
2.2.1.1. Installation, Configuration
2.2.1.2. Monitoring Health
2.2.1.3. Maintenance
2.2.1.4. Incident /Change/Problem Management
2.2.1.5. 24x7 Remediation Services
2.2.2. Packages
2.2.2.1. MANAGED DEDICATED SERVER
2.2.2.2. MANAGED ROUTER & SWITCHES
2.2.2.3. MANAGED FIREWALL
2.2.3. Price
2.2.3.1. Giá tính theo số lượng thiết bị, đơn giá là 1 thiết bị
2.2.3.2. BASIC
2.2.3.2.1. ResponeTime/Resolution Time
2.2.3.3. PLATINUM
2.2.3.3.1. Uptime 99.8% 24.7
2.3. 3. BACKUP AS A SERVICE
2.3.1. Range of Service
2.3.1.1. Application, File System, Database
2.3.1.2. Hypervisors
2.3.1.2.1. VMware
2.3.1.2.2. Hyper-V
2.3.1.3. Storage Platforms: Synlogy
2.3.1.4. Cloud Drive
2.3.1.5. SBD Tech: Audit & Check Availibily Backup File & Restore
2.3.2. Price
2.3.2.1. SBD Tel: EasyBackup ++
2.3.2.2. Giá + thêm giá trị gia tăng việc quản lý backup của SBD Tech
2.4. 4. MANAGED SECURITY
2.4.1. Nhờ team Security định nghĩa ra dịch vụ
2.5. 5. Managed Applications
2.5.1. Range of Service
2.5.1.1. Database
2.5.1.2. Email
2.5.1.3. Web
2.5.2. Price: cái này phải ngồi lại để định nghĩa giá & phạm vị (em chưa đủ thời gian để làm)