Operations Support Evaluation & Assurance

1. Eligibility of Service

1.1. Service Documentation & Features Received

1.2. Service Validation & Testing Completed

1.3. User Acceptance Test Signed off by Users

1.4. Communication Plan for Users

1.5. Risks Documented - Managed & Mitigated

1.6. User Geography

2. Communications

2.1. Monthly Dashboard of Eligible Services

2.2. Sign Off by Support

3. Service Environment

3.1. Dependency Mapping (up stream/down stream)

3.2. Domain Names & IP Address

3.3. Hardware & Software

4. Service Support

4.1. Support Structure

4.2. Ticket Routing & Queue

4.3. Access Provisionings for support teams

4.4. Monitoring Details

4.5. Risks are Documented and communicated

4.6. SLA are defined & understood

4.7. TP Vendor Escalation Process

4.8. TP Vendor Contract Details

4.9. TP Vendor Details

5. Documentation & Training

5.1. HOTS Document duly filled & shared

5.2. Training from Project to Production

5.3. Knowledge Base Updated in ITSM Tool

5.4. Run Books Validated & Updated