Food Trucks around Penn
by Yunfei Mou
1. Wait time
1.1. Shorten wait time
1.1.1. Quicker payment time
1.1.1.1. Venmo
1.1.1.2. Payment in advance / while waiting
1.1.2. Pre-made meals or options (#1, #2, etc)
1.2. Better environment while waiting
1.2.1. Fan or mist
1.2.2. Space heater
1.2.3. Music
1.3. More purchase options while waiting
1.3.1. Display of ready-made meals or drinks
2. Other improvements
2.1. Consistency in times or website with times listed when they will be here
2.2. Loyalty cards
2.3. Ability to order in advance
2.4. Delivery service
2.5. Better locations (closer to high rises)
3. Process
3.1. Decide where to eat
3.2. Walk to food truck
3.3. Stand in line (5-20 minutes)
3.4. Order (brief, little interaction); one person at a time
3.5. Wait for food to be made
3.6. Pay for food
4. Motivation
4.1. Why food trucks
4.1.1. Quick service
4.1.2. Not expensive
4.1.3. Convenient locations
4.1.4. Friendly staff
4.1.5. Healthy food
4.2. Why not food trucks
4.2.1. Bad food
4.2.2. Expensive
4.2.3. Rude employees
4.2.4. Can't pay with bank cards
4.2.5. Not always convenient (long lines, only one location)
4.2.6. Inconsistent times (not always there same days/times)