Design

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Rocket clouds
Design by Mind Map: Design

1. Application

1.1. Website

1.2. Physical Signage

1.3. Physical spaces of all kinds

1.4. Outlets! Physical infrastructure

1.5. Newsletter

1.6. Reference services

1.7. ILL/Doc Delivery

1.8. Study spaces / group rooms - plus apps

2. Process

2.1. Journey Mapping

2.2. KJ technique

2.3. Love letters

2.4. Mind Mapping

2.5. Service Safari

2.6. process mapping

2.7. Service blueprint

3. Mindset

3.1. Confirming with evidence

3.2. Focus on user needs and expectations

3.3. Holistic view

3.4. Buy-in and inclusivity

3.4.1. Managing up!

3.5. Empathy

3.6. making the intangible -> tangible

4. Goals/purpose

4.1. Problem Solve

4.2. Empathize with users

4.3. Understand design

4.4. focus on user emotion