Line Chaos
by Frank Gelasi
1. Multiple Lines creating a chaotic atmosphere. Customers getting frustrated
1.1. What do other companies do?
1.1.1. Burger King
1.1.1.1. Single line to 'gate'
1.1.1.1.1. Creates orderly atmospher
1.1.2. Chick Filet
1.1.2.1. Roving 'order-taker'
1.1.2.1.1. Everyone gets order in
1.2. Ignore Problem
1.2.1. Angry Customers
1.2.1.1. They go to other establishment
1.2.1.2. Fights in line
1.2.1.3. Unhappy with establishment