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CST Dec Meeting - Group 3 by Mind Map: CST Dec Meeting - Group 3
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CST Dec Meeting - Group 3

Tech issues

Bx kit

Network reliability

Projects

National (Citizens Advice)

Regional/Local (Bx)

Need improved process for agreeing reporting requirements and processes

Teams

Service Desk

BST

Service Delivery

ITMCs

ICTAs

ICT development

CMIT

Legal Services team

Adviceline Ops

SMT

Audit

BMCs

PDMs

Bx Direct

Web team

Social Policy

Post implementation handover

Access to implementation records

Need a summary of info by member bx

Best practice/Top tips etc

How to publicise?

elearning

online help updated v responsively

Processes

Staff leaving

staff moving between bx

Need a 'Petra down' process

Bx mergers

Gathering/prioritising bx requests/suggestions

Petra support for CitA users

Support teams

Need appropriate training

SDesk should be SPOC for *everything*

Access to appropriate systems

Feedback into online help

Feedback into future development

Need understanding of product roadmap

Changes to reporting

Limit access to report writing

Risk that bx won't understand figs and will use inappropriately

Focus on core 'out of the box' reports