Reference Sources and Services Chapter 15
by Marty DeVarennes
1. Reference Transactions Requirements
1.1. Provide further instruction
1.2. Foundational understanding of academic levels
1.3. Manage and assess reference services
1.4. Developmentally appropriate practices
1.5. Awareness of user's cultural, social, academic context
1.6. Ability to make use of assistive technologies for students with special needs
1.7. Evaluate appropriateness of resources
1.8. Strong customer service skills
1.9. Teach users information about online safety and monitor computer center for safe practices
2. Types of Reference Transactions
2.1. Ready reference questions
2.2. Homework help
2.3. Coursework research
2.4. Readers' advisory
3. Digital Reference Services
3.1. Upper elementary search engine Yahoo! Kids http://kids.yahoo.com/
3.2. Primary subject directory KidsClick http://www.kidsclick.org
3.3. All levels-Subject directory and ready reference Fact Monster http://www.factmonster.com
3.4. Government Resources
3.4.1. Kids.gov www.kids.gov Governmental subject directory
3.4.2. Online collections linked to LOC
3.4.3. TreasuryDirect Kids www.treasurydirect.gov/kids/kids.htm Excellent website focused on teaching students financial literacy