Student Technology Helpdesk

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Student Technology Helpdesk by Mind Map: Student Technology Helpdesk

1. Wi-Fi Troubleshooting

1.1. Map of Wifi Campus Coverage

1.2. Process of /release /renew

1.2.1. Downloadable batch file?

2. Password resets

2.1. Point of Contact (Beth Wheeler)

2.2. Why won't my password work anymore?

2.3. How do I reset my password?

3. E-Learning

3.1. Contact Person (Haley Carter)

3.2. North GA Blackboard Problems

3.3. eLearning 24hr tech support contact info

4. Computing Labs

4.1. ACTT Center

4.2. Library

4.2.1. Galileo Problems

4.2.1.1. Contact: Teresa

4.3. Proposed new lab in Academic 4

5. Email (home page section)

5.1. Mobile Email Setup

5.1.1. iOS (iPhone/iPad)

5.1.2. Windows Phone 7

5.1.3. Android

5.1.4. Blackberry

5.2. Explain why PC/Mac Clients can't use outlook

5.3. PRIORITY! GSC Email Attachments

5.3.1. DO NOT CLICK OPEN when accessing attachments from GSC email

5.3.2. Process: How to open/save/upload attachments using OWA

6. Banner Web

6.1. Banner Web Contact Info

6.2. FAQ Content written by Academic Advising

7. Microsoft Office

7.1. Word

7.1.1. Change line spacing

7.1.2. how to insert page numbers

7.1.3. where's my word count

7.2. Excel

7.2.1. Making charts

7.3. Powerpoint

7.3.1. print several slides to page

7.3.2. add video file to powerpoint

7.3.3. add youtube to powerpoint

7.4. Access?

7.5. Outlook?

7.6. Link to installation instructions

8. Computer Usage Policies

8.1. Copy of GSC Computer and Network Usage Police 2007

8.2. Privacy Policy

9. Free Microsoft Software for Students

9.1. License Agreement

9.1.1. Real Version

9.1.2. Simplified Version

9.2. Link to site in portal

9.3. How to install

9.3.1. Office 2011 (Mac)

9.3.2. Office 2008 (Mac)

9.3.3. Office 2010 (Windows)

9.3.4. Office 2007 (Windows)

9.3.5. Windows XP (32 bit)

9.3.6. Windows XP (64 bit)

9.3.7. Windows 7 (64 bit)

9.3.8. Windows 7 (32 bit)

10. Virtual Lab

10.1. Contact Person ( Lance Hundt)

10.2. Link to website

11. Student Tech News (home page section)

11.1. Working on increasing bandwidth on campus

11.2. New computing lab in new academic building

11.3. Expanded Home Folder for Students

11.4. Mac Lab coming in new academic building

12. Employment

12.1. Application for Employment form (fillable PDF?)

12.2. information on Student Technology Helpdesk position (salary, hours, etc)

13. How to use Campus Computers

13.1. Home Folder

13.1.1. Previous File Versions

13.1.2. Backups available for two weeks!

13.1.3. Capacity (1GB for Students)

13.2. GSC Menu

13.3. Shared Class Files

13.4. eLearning

13.5. Printing

13.5.1. Print Quotas

13.5.1.1. How many prints do we have per semester?

13.5.1.1.1. How can I get more prints?

13.5.1.2. Do my prints roll over?

13.5.1.3. Why don't my prints roll over?

13.5.1.4. New node

13.5.2. How to Print...

13.5.2.1. Single/Double Sided

13.5.2.2. Color/B&W

13.5.2.3. Where are my prints?

14. Feedback

14.1. Suggested topics?

14.2. Inaccurate information?

14.3. Comments

14.4. Complaints

14.5. Student Contributions?

15. Student Technology Helpdesk Staff

15.1. Helpdesk Staff Profiles

15.1.1. Andrew Wilkinson

15.1.2. Wesley Guevara

15.1.3. Cameron Spath

15.1.4. Lance Murphy

15.1.5. Shaun Capuy

15.1.6. Rebar Amedi

15.1.7. Chris Allen

15.2. Contact Information

16. Contact Us

16.1. Phone number

16.2. Email

16.3. Facebook

17. About Us

17.1. Mission Statement

18. Computer Buying Guide

19. Anti-Piracy Awareness

19.1. Sites for legal free music, software, and movies.

19.2. Sites for public domain images and music.

20. Tutorials

20.1. How to access your flash/usb drive

21. Programming Tutorials

21.1. JavaScript and Client-Side Programming

21.2. (X)HTML, CSS, and Web Design

21.3. PHP and Server-Side Programming

21.4. MySQL and Database Design

21.5. Creating and Configuring a WAMP/WIMP/LAMP Server