Customer wants a card

1. Customer is opening a new acount

1.1. Customer inputs cell @ app

1.1.1. Customer will be authenticated by Zumigo

1.1.1.1. Customer

1.1.2. Zumigo can not authenticate Customer

1.1.2.1. Customer is allowed to authenticate via One Time Pin

1.1.2.1.1. Customer enters cell or e-mail

1.1.2.1.2. Customer does not enter in cell or e-mail

1.2. Customer does NOT input cell @ app

2. Customer has an existing account

2.1. Multi-card account

2.2. Card is being replaced

2.2.1. Wants Image Card or New Image Card

2.2.2. Card is damaged

2.2.2.1. Card is NOT within 60 days of expiration

2.2.2.2. Card is within 6o days of expiration

2.2.2.2.1. Receives new card with Updated CVV and Expiration Date

2.3. Card Upgrade

2.3.1. User chooses to keep current plastic

2.3.2. User chooses new branded card plastic

2.4. Card is about to expire

2.5. Card has fraud

2.5.1. Still have card

2.5.1.1. Use Card via Fraud Unlocked, and new Card is sent

2.5.2. Don't have card

2.5.2.1. Old Card is Locked, and new card is sent

2.6. Card has been lost or stolen

2.6.1. New card with new card # is sent