
1. Social Stack
1.1. Sprinklr; @BNBuzz; @BN_Care
2. Strategy
2.1. Start Top-down with Digital Contacts
3. Contact Center
3.1. Lyndhurst, NJ
4. Key Stakeholders
4.1. Social / Media
4.1.1. Alex Garcia Community Manager/Supervisor - Social Media at Barnes & Noble; [email protected]
4.2. Digital / Marketing
4.2.1. Rooshina Modi Director, Digital Marketing at Barnes & Noble, Inc.; [email protected]
4.2.2. Kacey Sharrett, VP, Digital Operations Barnes & Noble, Inc.; [email protected]
4.3. Customer / Experience
4.3.1. Matt Blonder Vice President, Digital Experience at Barnes & Noble, Inc.; [email protected]
4.4. Contact Center
4.4.1. Terrill Hiel Senior Manager, Customer Service Solutions at Barnes & Noble; [email protected]
4.4.2. Melanie Doty Vice President, Customer Care Retail at Barnes & Noble; [email protected]
4.4.3. Located in Lyndhurst, NJ
4.5. IT / Misc.
4.6. C - Level
4.6.1. Fred Argir Chief Digital Officer Barnes & Noble, Inc.; [email protected]
4.6.1.1. http://www.geomarketing.com/omnichannel-is-a-stupid-word-and-a-necessity
4.6.1.2. http://bigshow16.nrf.com/session/connected-stores-how-serve-digital-customer
4.6.2. Bill Wood Chief Information Officer at Barnes & Noble, Inc.; [email protected]