1. Cross-Functional
2. CRM (Customer Relationship Management)
2.1. Seller Organization
3. Eight Key SCM Processes
3.1. Customer Relation Ship Management
3.1.1. Key Customers
3.1.2. Customers Groups targeted
3.1.2.1. Value over time
3.1.3. Customer Loyalty
3.1.3.1. Customized Products
3.2. Customer Service Management
3.2.1. Face to the Customer
3.2.2. Real-time information
3.3. Demand Management
3.3.1. Balance between customers requirements vs SC Capabilities
3.3.2. Point-of-sale
3.3.3. Key Customer Data
3.3.4. Uncertainty
3.4. Order Fulfillment
3.4.1. Filling Orders
3.4.2. Define customer requirements
3.4.3. Design a Network
3.4.4. Minimized delivered cost
3.5. Manufacturing flow Management
3.5.1. Manufacturing Flexibility
3.5.2. Planning
3.5.3. Execution beyond the four walls of manufacture
3.6. Supplier Relationship Management
3.6.1. Provides structure with suppliers
3.6.2. Mirror image of customer
3.7. Product Development and Commercialization
3.7.1. Provides structure for working with
3.7.1.1. customers
3.7.1.2. Suppliers
3.7.2. Develop products
3.7.2.1. Bring to the market
3.8. Returns Management
3.8.1. Reverse Logistic
3.8.2. Minimize return request
4. Management Team
4.1. Marketing and Sales
4.1.1. Account Marketing Expertise
4.2. Finance
4.2.1. Profitability Reports
4.3. Production
4.3.1. Specification
4.4. Purchasing
4.4.1. Supplier Capabilities
4.5. Logistic
4.5.1. Knowledge of logistics
4.5.2. Customer Service Capabilities
4.6. Research and development
5. the Four Archetypes of SC
5.1. Classical Traditional structure
5.2. Synchronised configuration
5.3. Share Information
5.4. Manage by the Supplier
6. Customers and Stakeholders
7. SRM (Supplier Relationship Management)
7.1. Integration of key business process from end user trough original suppliers
7.1.1. Products
7.1.2. Services
7.1.3. Information