1. Management models
1.1. Open system model
1.1.1. Socio-technical system
1.1.1.1. Social System
1.1.1.2. Technical system
1.1.2. Creative problem solving
1.1.3. Flexibility
1.1.4. Unexpected consequences
1.2. Human relations model
1.2.1. Emphasises the importance of social work
1.2.2. People as emotional, intuitive and creative creatures
1.2.3. Also need security and control to guarantee quality work
1.2.4. Less relying on the rational goal model
1.3. Rational goal model
1.3.1. Systematic work methods
1.3.1.1. Operational Research (OR)
1.3.2. Detailed division of labour
1.3.3. Centralised planning and control
1.3.4. Low involvement employment relationship
1.4. Internal process model
1.4.1. Rules and regulations
1.4.2. Impersonality
1.4.3. Division of labour
1.4.4. Hierarchical structure
1.4.5. Authority structure
1.4.6. Centralisation
1.4.7. Iniative
1.4.8. Rationality
2. Departments
2.1. Services
2.2. Marketing
2.3. Human resources
2.4. Finance
2.5. Sales
2.6. Purchasing
2.7. IT
2.8. Research and Development
2.9. Egineering
3. Stakeholders
3.1. Interested person/group/organization
3.1.1. Tax Authorities
3.1.2. Investors
3.1.3. Financial institutions
4. Managers
4.1. General managers
4.1.1. Resposible for performance of a distinct unit
4.2. Functional managers
4.2.1. Responsible for performance of an area of technical or professional work
4.3. Line managers
4.3.1. Responsible for performance of activities that directly meet customers' needs
4.4. Staff managers
4.4.1. Responsible for activities that support line managers
4.5. Project manager
4.5.1. Responsible for managing a temporary project
4.6. Entrepreneur
4.6.1. Sees opportunities in a market
5. Management
5.1. Organising
5.2. Leading people to a certain goal
5.3. Coordination of business
5.4. Planning
5.5. Use of resources
5.6. Controlling
5.7. One of the 4 factors of production
6. Structures/Hierarchy
6.1. Board of directors
6.1.1. Chief executive officer (CEO)
6.2. Senior managers
6.2.1. Managing Director (MD)
6.2.2. Chief executive officer (CEO)
6.3. Middle managers
6.4. First-line managers
6.5. People doing the work
7. Manager roles
7.1. Informational roles
7.1.1. Obtaining information
7.1.2. Seeks, receives and scans information
7.1.3. Building (oral) personal contact
7.1.4. Spokesperson
7.2. Interpersonal roles
7.2.1. Formal authority/status
7.2.2. Shaping relationships with people outside organization
7.2.3. Figurehead
7.2.4. Leader
7.2.4.1. Motivating
7.2.4.2. Communicating
7.2.4.3. Developing skills/confidence
7.3. Decisional roles
7.3.1. Entrepreneurial role
7.3.2. Resource allocator
7.3.3. Negotiator