Apple Change Process (Moves/Adds/Changes MACs)

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Apple Change Process (Moves/Adds/Changes MACs) by Mind Map: Apple Change Process (Moves/Adds/Changes MACs)

1. Stakeholders

1.1. Kelly McCoy

1.2. Abhay Chaturvedi

1.3. Antonio Warner

1.4. Rajani Joshi

1.5. Supporting Staff

2. Notes

3. Ticketing Systems

3.1. Problem Description

3.1.1. User Information

3.1.1.1. Included

3.1.1.1.1. Assigned Priority

3.1.1.2. Not All details

3.1.1.2.1. Contact End User For Additional Details

3.1.1.2.2. End User Information/Clarify Problem Description

3.1.1.2.3. Assign Priority

4. Schedule

4.1. Project Start

4.1.1. Project specifications

4.1.2. End User requirements

4.1.3. Action points sign-off

4.2. Development Stage 1

4.2.1. Define actions as necessary

4.3. Development Stage 2

5. Timeline

5.1. Schedule

5.2. Budget

5.3. Resources

5.4. Delays

6. Actions

6.1. Define Project Schedule

6.1.1. Dependencies

6.1.2. Milestones

6.2. Limitations

6.2.1. Schedule

6.2.2. Budget

6.3. Define Project Development Measurement

6.3.1. KPI's

7. Assigned Priority

7.1. Priority 1 (High)

7.1.1. US Team Takes Care

7.1.1.1. US Team Members

7.1.1.1.1. Rajani Doshi

7.1.1.1.2. Antonio Warner

7.1.1.1.3. Ri Nguyen

7.1.1.1.4. US Member 1

7.1.1.1.5. US Member 2

7.1.1.1.6. US Member 3

7.1.1.1.7. US Member 4

7.1.1.1.8. US Team with Technical Issues Call Cisco TAC

7.2. Priority 2 (Medium)

7.2.1. Outsourcing Team (India)

7.2.1.1. Escalations Go to US Team

7.2.1.1.1. US Team Members

7.2.1.2. Outsourcing Team (India) with Technical Issues That Do Not Required Assistance from US Team

7.2.1.2.1. Open Service Request with Cisco TAC HTTS

7.3. Priority 3 (Low)

7.3.1. Outsourcing Team (India)

7.3.1.1. Outsourcing Team (India) with Technical Issues That Do Not Required Assistance from US Team

7.3.1.1.1. Open Service Request with Cisco TAC HTTS

8. New Hires/HR Manager Direct Requests Ticket

8.1. US Team Takes Care

8.1.1. US Team Members

8.1.1.1. Rajani Joshi

8.1.1.2. Antonio Warner

8.1.1.3. Ri Nguyen

8.1.1.4. US Member 1

8.1.1.5. US Member 2

8.1.1.6. US Member 3

8.1.1.7. US Member 4

8.1.2. US Team with Technical Issues Call Cisco TAC

8.1.2.1. Open Service Request

8.1.2.1.1. Assigned Priority