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Online and Offline Facilitation: Different and Alike by Mind Map: Online and Offline 
Facilitation:
Different and Alike
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Online and Offline Facilitation: Different and Alike

Participation

Online

In asynch, have time to reflect

You can multitask without public visibility

back channel not visible to group (vs whispering in the room)

Can work in my PJs

Asynch may increase number of can participate

Lurking easier

More can participate (over time/distance)

Technology as barrier and enabler

Can take longer to "figure out" particularly the interface

harder to manage balance of public/private (backchanel) communications

Challenge of easier "social loafing" and freeriding

Offline

Can judge and nudge participation non verbally

Stronger for kinesthetic learners

Both

Depend on relationship and trust

Thrive of purpose that matters to participants

Modalities

Offline

More "body language" and tone

Online

Favors writers/ readers, typists

Interfaces create different modality experiences

Distractions amplified

Both

Has linguistic implications

have distractions, but they are different

We all have our preferences

Preparation

Online

More tech prep and support

have to scaffold both social and technical aspects

Arrange the electrons

you set up space, sometimes metaphorically

Offline

Arrange the chairs and flipcharts

You set up room/chairs

Both

Good planning

Facilitation

Issues related to member feelings of exclusion/inclusion

Relationship

Online

takes a while to get to know someone

Judge on words before appearances

Some "hear" the voices

Offline

Used to making physical judgement (race, gender, "types")

Both

We can show only parts of our selves if we wish

culture

Are we skillful enough to make the interactions meaningful cross-culturally?

online

Harder to make visually based ethic judgements

offline

both

working across languages can be challenging

Time

Online

Assumptions that online is fast

Changing preferences for more synchronous

Different experiences depending on how frequently you go online, can fall behind easier

Synchrony builds more shared context?

can do things in parallel/multi-task

Offline

Can only be in one place at one time

Content

"Other"

Self organizing (or not)

Is the dichotomy meaningless?

Should there be continuity between offline and online in terms of practice, language, interface? Cues?

Does online interaction require more complex thinking?