1. Chief Executive Officer
1.1. missions
1.1.1. responsible of chain operation
1.1.2. finances
1.1.3. plannings
1.2. needs
1.2.1. centralised stock control system
1.2.2. better sales and customer support
1.2.3. effective supplier information system
2. Sales Managers/ buyer
2.1. missions
2.1.1. profile stock
2.1.2. differentiates the stores
2.1.3. stock from suppliers
2.1.4. monitor the sales
2.2. needs
2.2.1. stock control system and sales system
2.2.2. store information
2.2.2.1. chain's product
2.2.2.2. suppliers
2.2.2.3. sales
3. Technical Officer
3.1. missions
3.1.1. provide technical support to shops
3.1.2. take care of the cash registers
3.1.3. computer equipment
3.1.4. phones lines
3.1.5. internet connections
3.2. needs
3.2.1. system support its operations
3.2.1.1. more selective about its stock
3.2.1.2. forge long-term relationships with suppliers
3.2.1.3. improve company profits
3.2.1.4. improve image of the stores