Front Desk Communication  Flow

1. Room Service

1.1. Food & Beverage orders,

2. Log Book

2.1. Communication for Front desk staff members about guest complaints, issues or important events

3. Central reservations

3.1. to complete sale , transfer guests

4. Sales Department

4.1. transfer for special group rates, meeting room sales,

5. Information Director

5.1. guest questions about dining, transportation, shopping areas, etc..

6. Email/ Fax

6.1. communication between third party sales, bookings, credit card authorizations forms

7. Recreation Department

7.1. Pool attendants, spa,

8. Housekeeping :

8.1. if guest request service/ no service, towels,

9. Maintenance/ Engineering

9.1. Plumbing issues, tv issues, ac issues, broken items in room, clean pool, issues with pool

10. Mail/Packages

10.1. UPS, Fedex communication for sending and and receiving mail

11. Adminstration

11.1. guest complaints directed to managers on duty

12. Reader Board

12.1. daily events, name of groups in hotel and meeting room with agenda times and meeting times