2018

1. Environment

2. Autumn 2016

3. Guest

4. Industry

5. staff

5.1. Behaviours

5.1.1. M's your head office

5.1.2. Basic social skills

5.1.2.1. Welcome, eye contact

5.1.2.2. Genuine in their interaction with guests (authentic)

5.1.3. Understand why (we're doing what we are, asking Qs for example

5.1.4. Contagious smile