TOD"S SWOT 2019

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TOD"S SWOT 2019 by Mind Map: TOD"S SWOT 2019

1. Weaknesses

1.1. Size of territory in comparison to number of inspectors

1.2. No established complaint process

1.3. Employees use own vehicles

1.4. Poor use of ISN back office

1.5. Training Program

1.5.1. Training manual

1.5.2. Training videos

1.5.3. 60 Inspections

1.5.4. Monthly inspector meetings

1.6. Call center scripts

1.6.1. Low upsell rate

1.7. On site review

1.8. Marketing top producers

1.9. Need more inspectors

1.10. No outside marketing person other than me

1.11. not enough videos each week

1.12. Find it hard to say no

1.13. Financial responsibility

1.14. Follow through

1.14.1. Commercial RE marketing

1.14.2. Mold marketing

1.15. We have outgrown our office space

1.16. Poor follow up on reviews

1.17. Call center not working out

1.18. Outdated technology

1.19. Policies and procedures not complete

2. Opportunities

2.1. pay pal same as cash

2.2. Downsizing size of report

2.3. Hiring disgruntled home inspectors

2.3.1. 3rd page of google

2.3.2. Cheap Charlie

2.4. Executive package

2.4.1. Home automation

2.4.2. Technology

2.5. Expanding Greater Boston presence

2.6. Plymouth And South Shore Association Of Realtors

2.6.1. Community Service Committee

2.6.2. Sponsoring Events

2.7. Asian American Association Of Realtors

2.7.1. Seminars

2.7.2. Sponsoring Events

2.8. Rotary International

2.9. Additional inspection schools

2.9.1. See board list of approved schools

2.10. Pre-offer walkthrough

2.11. Inspection Assistant

2.11.1. Younger base

2.11.2. Vocational/Technical schools

2.11.3. source for radon and environmental techs

2.12. Radon mitigation

2.13. Green rope

2.14. Market research

2.14.1. Competitors pricing

2.14.2. Competitors services

3. Threats

3.1. Competitors

3.2. Recession

3.3. Burn out

3.4. My health

3.5. Inspectors become competitors

3.6. Additional risk of lawsuits

3.7. Employee Injuries

3.8. Customer Complaints

3.9. Squirrels (Distractions)

3.9.1. Other business opportunities

3.9.2. Other services not HI related

3.9.3. Non-TSI Inspector Conventions

3.9.4. Facebook groups

3.9.5. Linked In groups

3.9.6. The One Thing programs others are involved in

3.10. Data breach/hack

3.11. Loss of Data

3.12. Potential loss of vendors/service providers

3.12.1. ISN

3.12.2. DFYS

3.12.3. What happens if any of these lose the ability to provide these essential services as Asset mac did

3.13. Employee Attrition

3.13.1. Inspectors get new non-inspection jobs

3.13.2. Office employees leave

3.13.3. Inspectors open their own inspection business

3.14. Low inventory

3.15. Higher interest rates

3.16. InterNachi Free Inspections

3.17. Internachi free radon test

3.18. Waiving home inspection

3.19. New-a-la-carte brokerages

3.20. Seasonal storms/snow

4. Strengths

4.1. 2 Inspectors with licenses

4.2. Commercial office space

4.2.1. Training

4.2.2. Interviews

4.3. Up selling optional services

4.4. Inspector management

4.5. Call center/scheduling

4.5.1. All-ways answering 7 PM - 7 AM

4.5.2. Closing rate 85%

4.6. In house scheduling

4.6.1. In house 7 AM - 5 PM

4.6.2. Closing Rate 88%

4.7. Inspectors communication skills

4.8. New sources for inspectors

4.9. Greater Boston Marketing

4.10. Office Staff

4.11. ISN

4.12. Menu of products

4.12.1. Radon

4.12.2. Mold

4.12.3. WDI

4.12.4. 5 Star inspections

4.12.5. Commercial inspections

4.13. DFYS

4.13.1. Online Presence

4.14. testimonials

4.15. Social marketing/networking

4.16. Networking groups

4.16.1. BNI

4.16.2. TRG

4.17. Credit Card Payments

4.18. 20+ years of experience

4.19. One stop shop

4.20. 24 Hour report delivery

4.21. Ultimate Success MMG

4.22. Employee Handbook

4.23. operations manual

4.24. Givebacks to community

4.25. Automated marketing

4.26. Prior Client marketing

4.27. Cash reserve

4.28. Joe Ferry

4.29. Business Insurance Package

4.30. Direct to the public marketing

4.31. TSI

4.32. Trello

4.33. Slack

4.34. Company name recognition

4.35. Incorporated

4.36. Phone outreach program

4.37. Scheduled lunch and learns

4.37.1. KW Cambridge

4.37.2. KW Plainville

4.37.3. REMAX Unlimited

4.38. Desk space at KW Cambridge

4.39. Yearly budget completed