1. Education / Training / Life Skills
1.1. Refugee
1.1.1. Knowledge of other languanges
1.1.2. Literacy
1.1.2.1. IT Literacy
1.1.2.2. The written word
1.1.2.3. Legal literacy
1.2. Citizen
1.2.1. Literacy
1.2.1.1. IT Literacy
1.2.1.2. The written word
1.2.1.3. Legal literacy
1.2.2. Knowledge of other languanges
2. Communication
2.1. Misunderstanding
2.1.1. Translation
2.1.2. Poor provision of info resources
2.2. Misinformation
3. Negative Emotions (fear, distrust)
3.1. The Refugee
3.1.1. Fear of the Police
3.1.2. Fear of Explotation
3.1.3. Fear of violence
3.1.3.1. from other refugees
3.1.3.2. from organised crime
3.1.3.3. from Police
3.1.3.4. from Citizens
3.2. Citizen
3.2.1. Fear of the Refugee
4. Exploitation
4.1. Organised Crime
4.2. Employers
4.3. Individuals
4.3.1. Refugees
4.3.2. Citizens
4.4. National/Local authoritative bodies
5. National and Local Authorities
5.1. Resources
5.1.1. Financial capital
5.1.1.1. Staff
5.1.1.2. Shelter
5.1.1.3. Information resources
5.1.1.3.1. Provision of access to IT
5.1.1.3.2. Publications
5.1.1.3.3. Resource Centres
5.1.1.4. Sustenance
5.2. Legislation
5.2.1. National
5.2.2. Local
5.2.3. International
5.3. Political Stance
6. Culture
6.1. Refugee
6.1.1. Religious belief
6.1.2. Attitudes towards specific groups within society (children; women; men; LGBT)
6.2. Citizen
6.2.1. Religious belief
6.2.2. Attitudes towards specific groups within society (children; women; men; LGBT)