Adair Library Help Desk

CIS102 Help Desk Script

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Adair Library Help Desk by Mind Map: Adair Library Help Desk

1. Front Counter

1.1. greet patron

1.1.1. simple question

1.1.1.1. answer

1.1.1.1.1. more help

1.1.2. complex issue

1.1.2.1. patron info

1.1.2.1.1. open ticket

2. Phone

2.1. greet patron

2.1.1. simple question

2.1.1.1. answer

2.1.1.1.1. more help

2.1.2. complex issue

2.1.2.1. patron info

2.1.2.1.1. open ticket